Self-service password reset for users



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SELF-SERVICE PASSWORD RESET FOR USERS

Overview


A new password reset service has been implemented allowing you to manage your corporate password. The service can be used to reset your password, and unlock your account, all without calling the helpdesk. The service is available 24/7, and can be accessed from any location or device.

You are required to enroll in the service before you can start using it. You will receive a link to the enrollment page via email. You may also receive enrollment reminders from time to time when you are logged into Windows, until you enroll in the system. The reminders will appear as either a balloon above your taskbar, or a browser that launches the enrollment page.

To complete your enrollment, you will need to collect enough stars to fill the star bar by selecting and providing the appropriate information. Your information is not collected or stored, and your activity on the services is never monitored.

You can enroll with the below identity services.


Standard Identity Services

Security Questions


To enroll with Security Questions, select Questions from the Specops uReset Enrollment page. Select a question from the list, and provide an answer. Continue this process until you have completed the required number of questions/answers.

Higher Trust Identity Services

Specops, Google, Microsoft Authenticator


To enroll with any of the authenticator apps (Specops, Google, and Microsoft), you will need to first download these applications on your mobile device. These are a free download from the: Apple, Google, and Windows applications stores.

Once downloaded, go to the Specops uReset Enrollment page and select the identity service(s). Click Continue.

From the authenticator application, scan the QR code that appears on the uReset Enrollment page. Once the QR code has been scanned, the authenticator app will generate a temporary passcode. Enter the passcode on the uReset enrollment page, and click Verify.

Specops Fingerprint


To enroll with Specops Fingerprint, you will need to first download the application on your mobile device. These are a free download from the: Apple, Google, and Windows applications stores.

Once downloaded, go to the Specops uReset Enrollment page, and select Specops Fingerprint. Click Continue.

Register your account from the Specops uReset enrollment page, by scanning the QR code on the uReset enrollment web page, with the Fingerprint Authenticator app. You will be prompted to provide your fingerprint. Depending on the device being used, you will be asked to either place or swipe your finger on the sensor.

The Specops Fingerprint application is supported on iOS devices with Touch ID fingerprint recognition, and Android 6.0 or newer operating systems.



Note: The full requirements of the Fingerprint Authentication app on an Android device are:

  • Android 6.0, API level 23: Older devices will not see the Fingerprint app from Google Play.

  • Android API compatible Fingerprint: Most devices with Fingerprint hardware and Android 6 are compatible. Some exceptions are the Samsung Note 4 and the Samsung Galaxy S5. The aforementioned have a Samsung specific API that the Specops Fingerprint app does not support. Non-compatible devices can still install the Specops Fingerprint app, but a runtime error message will be displayed indicating the lack of hardware support.

Mobile Verification Code


To enroll with Mobile Code, select Mobile Code from the Specops uReset Enrollment page.

Enter your mobile number making sure to add the + sign before area code. Click Send Code. Enter the verification code that you received on your mobile device in the designated field, and click Verify Code.


Duo Security


All users with a complete Duo Security enrollment, will be automatically enrolled with the self-service password reset service. There is no manual enrollment as long as your Duo Security enrollment is valid.

You can use Duo Security to authenticate with the password reset system during an account unlock and/or password reset. Depending on your Duo Security enrollment, you will have the option to authenticate with Duo Push, Call Me, Passcode. Once you have authenticated with Duo Security using your device and/or tablet, continue with the account unlock/password reset process.


Symantec VIP


All users with a complete Symantec VIP enrollment, will be automatically enrolled with the self-service password reset service. There is no manual enrollment as long as your Symantec VIP enrollment is valid.

Social, SaaS, Email Identity Services


To enroll with any of the below identity services, you will need to select the desired identity service from the Specops uReset Enrollment page. Follow the link from the Specops uReset web application to the login page for the selected identity service. Login with the screen name, email, or phone number associated with your account.

  • AOL

  • Facebook

  • Flickr

  • GitHub

  • Google

  • Instagram

  • LinkedIn

  • Microsoft

  • Tumblr

  • Twitter

  • Yahoo

  • Salesforce


Enrolling with password reset service


The following instructions are for initially enrolling for self-service account unlock and password reset.

  1. Using your computer browser, navigate to the enrollment site by clicking on the enrollment link.
    Note: You will receive a link to the enrollment page via email. You may also receive enrollment reminders from time to time when you are logged into Windows, until you enroll in the system. The reminders will appear as either a balloon above your taskbar, or a browser that launches the enrollment page.

  2. Enter your Username and Password and select Log In.

  3. Begin enrollment by completing the authentication process using the available identity services. You will need to enroll with enough identity services to fill the star bar.

For example, if using Mobile Code:

  1. Enter your mobile device phone number preceded by “+1” and select Send Code.

  2. A verification code will be sent to your phone via text message. Enter that code and select Verify Code.

For example, if using Specops Authenticator:

  1. Select Specops Authenticator identity service.

  2. Download and install the Specops Authenticator app on your mobile device. The app can be found on iTunes, Google Play and the Microsoft Store.

  3. Click Continue on the enrollment page.

  4. Open the Specops Authenticator app on your mobile device. Tap the Scan QR code button on your mobile device and then scan the QR code from your computer screen. The app will automatically access the camera function on your device. Hold your device up to the QR code displayed on your PC screen.

Note: If you are unable to scan the code, you may enter the Secret Key instead.

  1. The Specops Authenticator app will display a temporary passcode on your mobile device

    • The temporary passcode will change every 20 seconds

    • You must enter a passcode before it changes on your mobile device screen

    • A blue line under the passcode will indicate the relative amount of time remaining

  1. Enter the temporary passcode from the Specops Authenticator and then select Verify.

  1. You will be notified if you have collected the required number of stars; however, you can select Collect more stars in order to add more identity services.


Account unlock and password reset


The following instructions are to unlock your account and/or reset your password.

  1. Select Reset Password from the Windows Login screen.

  2. Ensure that the Username is correct and click Continue.

  3. The identity services used when you enrolled will be displayed. You will have to authenticate with enough identity services to collect the required number of stars. Any combination of identity services will work.

For example, to authenticate via Mobile Code:

    1. Select Mobile Code.

    2. Verify that the mobile number is correct, and select Send Code.

    3. Enter the code you receive on your mobile device, and click Verify Code.


For example, to authenticate with the Specops Authenticator:

  1. Select Specops Authenticator.

  2. Open the Specops Authenticator app on your mobile device.

  3. The Specops Authenticator app will display a temporary passcode on your mobile device.

    • The temporary passcode will change every 20 seconds

    • You must enter a passcode before it changes on your mobile device screen

    • A blue line under the passcode will indicate the relative amount of time remaining

  1. Enter the temporary passcode from the Specops Authenticator and then select Verify.

    • The temporary passcode will appear as two sets of 3 digits separated by a space in the Specops Authenticator app

    • You must enter them as a single set of 6 digits with no space between


  1. To only unlock the account, select Keep password. This will allow you to unlock the account but keep the current password.

  • You will be notified your account has been unlocked. Select Continue.

  • You can now logon with your old password.

  1. To unlock your account and reset the password, click Select a new password.

  • Enter and confirm your new password. Select the “>” to continue.

  • You will be notified your password has been changed. Select Continue.

  • You may now logon with your new password.


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