Health Plan Directory by Region Revised 12-20-2017 aetna



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LTSS

Roanoke/Alleghany

Southwest

Northern/Winchester

Contracting

Jennifer Whalen 612-425-3837
jennifer_whalen@uhc.com

Jennifer Whalen 612-425-3837
jennifer_whalen@uhc.com

Jennifer Whalen 612-425-3837
jennifer_whalen@uhc.com

Credentialing

Jennifer Whalen 612-425-3837
jennifer_whalen@uhc.com

Jennifer Whalen 612-425-3837
jennifer_whalen@uhc.com

Jennifer Whalen 612-425-3837
jennifer_whalen@uhc.com

Authorizations

Primary: Brenda Barfield 804-267-5285

brenda_barfield@uhc.com


Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com

Primary: Brenda Barfield 804-267-5285

brenda_barfield@uhc.com


Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com

Primary: Lisa Wheat 804-267-5226
lisa_d_wheat@uhc.com
Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com

Claims

Primary: Provider Services 877-843-4366
Escalation: Assigned provider advocate
hcbs_northeast_pr@uhc.com

Primary: Provider Services 877-843-4366
Escalation: Assigned provider advocate
hcbs_northeast_pr@uhc.com

Primary: Provider Services 877-843-4366
Escalation: Assigned provider advocate
hcbs_northeast_pr@uhc.com

Care Coordination

Primary: Brenda Barfield 804-267-5285

brenda_barfield@uhc.com


Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com

Primary: Brenda Barfield 804-267-5285

brenda_barfield@uhc.com


Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com

Primary: Lisa Wheat 804-267-5226
lisa_d_wheat@uhc.com
Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com


UNITED

Health Plan Payer ID: Institutional/ Professional/ Professional Mental Health- 87726 updated 10/23/17




Hospitals, Ancillary, Physicians

Tidewater

Central

Charlottesville/Western

Contracting

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Credentialing

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Authorizations

Provider Services Line 877-843-4366

Provider Services Line 877-843-4366

Provider Services Line 877-843-4366

Claims

Primary: Provider Services Line 877-843-4366
Escalation: Assigned provider advocate

Primary: Provider Services Line 877-843-4366
Escalation: Assigned provider advocate

Primary: Provider Services Line 877-843-4366
Escalation: Assigned provider advocate

Care Coordination

Primary: Brenda Barfield 804-267-5285

brenda_barfield@uhc.com


Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com

Primary: Lisa Wheat 804-267-5226
lisa_d_wheat@uhc.com
Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com

Primary: Lisa Wheat 804-267-5226
lisa_d_wheat@uhc.com
Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com




Hospitals, Ancillary, Physicians

Roanoke/Alleghany

Southwest

Northern/Winchester

Contracting

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Credentialing

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Cynthia Franz 952-406-3349
cynthia_franz@uhc.com

Authorizations

Provider Services Line 877-843-4366

Provider Services Line 877-843-4366

Provider Services Line 877-843-4366

Claims

Primary: Provider Services Line 877-843-4366
Escalation: Assigned provider advocate

Primary: Provider Services Line 877-843-4366
Escalation: Assigned provider advocate

Primary: Provider Services Line 877-843-4366
Escalation: Assigned provider advocate

Care Coordination

Primary: Brenda Barfield 804-267-5285

brenda_barfield@uhc.com


Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com

Primary: Brenda Barfield 804-267-5285

brenda_barfield@uhc.com


Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com

Primary: Lisa Wheat 804-267-5226
lisa_d_wheat@uhc.com
Escalation: Dorinda Hunter 804-267-5227
dorinda_hunter@uhc.com



UNITED

Health Plan Payer ID: Institutional/ Professional/ Professional Mental Health- 87726 updated 10/23/17




Community Mental Health Rehabilitation Services

Tidewater

Central

Charlottesville/Western

Contracting

www.providerexpress.com

Taylor Fink

taylor.fink@optum.com

763-361-6233



www.providerexpress.com

Taylor Fink

taylor.fink@optum.com

763-361-6233



www.providerexpress.com

Janette Comer

janette.comer@optum.com

763-361-6349



Credentialing

www.providerexpress.com

Taylor Fink

taylor.fink@optum.com

763-361-6233



www.providerexpress.com

Taylor Fink

taylor.fink@optum.com

763-361-6233



www.providerexpress.com

Janette Comer

janette.comer@optum.com

763-361-6349



Authorizations

Phone: (877) 843-4366

www.unitedhealthcareonline.com



Phone: (877) 843-4366

www.unitedhealthcareonline.com



Phone: (877) 843-4366

www.unitedhealthcareonline.com



Claims
Who call with questions?

www.unitedhealthcareonline.com:

or

You may use any clearinghouse vendor to submit claims. Payer ID for submitting claims is 87726



or

Use the CMS Form 1500 claim form:

United Healthcare Community Plan

P.O. Box 5270

Kingston, NY 12402

Escalation: Assigned provider advocate



www.unitedhealthcareonline.com:

or

You may use any clearinghouse vendor to submit claims. Payer ID for submitting claims is 87726



or

Use the CMS Form 1500 claim form:

United Healthcare Community Plan

P.O. Box 5270

Kingston, NY 12402

Escalation: Assigned provider advocate



www.unitedhealthcareonline.com:

or

You may use any clearinghouse vendor to submit claims. Payer ID for submitting claims is 87726



or

Use the CMS Form 1500 claim form:

United Healthcare Community Plan

P.O. Box 5270

Kingston, NY 12402

Escalation: Assigned provider advocate



Care Coordination

Provider: 877-843-4366

Member: 866-622-7982

Primary: Brenda Barfield 804-267-5285 brenda_barfield@uhc.com

Escalation: Dorinda Hunter 804-267-5227



dorinda_hunter@uhc.com or

Steven Dixon -804 2675218 steven.dixon@optum.com



Provider: 877-843-4366

Member: 866-622-7982

Primary: Lisa Wheat 804-267-5226

lisa_d_wheat@uhc.com

Escalation: Dorinda Hunter 804-267-5227

dorinda_hunter@uhc.com or

Steven Dixon -804 2675218 steven.dixon@optum.com



Provider: 877-843-4366

Member: 866-622-7982

Primary: Lisa Wheat 804-267-5226

lisa_d_wheat@uhc.com

Escalation: Dorinda Hunter 804-267-5227

dorinda_hunter@uhc.com or

Steven Dixon -804 2675218 steven.dixon@optum.com




UNITED

Health Plan Payer ID: Institutional/ Professional/ Professional Mental Health- 87726 updated 10/23/17



Community Mental Health Rehabilitation Services

Roanoke/Alleghany

Southwest

Northern/Winchester

Contracting

www.providerexpress.com

Janette Comer

janette.comer@optum.com

763-361-6349



www.providerexpress.com

Janette Comer

janette.comer@optum.com

763-361-6349



www.providerexpress.com

Janette Comer

janette.comer@optum.com

763-361-6349



Credentialing

www.providerexpress.com

Janette Comer

janette.comer@optum.com

763-361-6349



www.providerexpress.com

Janette Comer

janette.comer@optum.com

763-361-6349



www.providerexpress.com

Janette Comer

janette.comer@optum.com

763-361-6349



Authorizations

Phone: (877) 843-4366

www.unitedhealthcareonline.com



Phone: (877) 843-4366

www.unitedhealthcareonline.com



Phone: (877) 843-4366

www.unitedhealthcareonline.com



Claims

www.unitedhealthcareonline.com:

or

You may use any clearinghouse vendor to submit claims. Payer ID for submitting claims is 87726



or

Use the CMS Form 1500 claim form:

United Healthcare Community Plan

P.O. Box 5270

Kingston, NY 12402

Escalation: Assigned provider advocate



www.unitedhealthcareonline.com:

or

You may use any clearinghouse vendor to submit claims. Payer ID for submitting claims is 87726



or

Use the CMS Form 1500 claim form:

United Healthcare Community Plan

P.O. Box 5270

Kingston, NY 12402

Escalation: Assigned provider advocate



www.unitedhealthcareonline.com:

or

You may use any clearinghouse vendor to submit claims. Payer ID for submitting claims is 87726



or

Use the CMS Form 1500 claim form:

United Healthcare Community Plan

P.O. Box 5270

Kingston, NY 12402

Escalation: Assigned provider advocate



Care Coordination

Provider: 877-843-4366

Member: 866-622-7982

Primary: Brenda Barfield 804-267-5285 brenda_barfield@uhc.com

Escalation: Dorinda Hunter 804-267-5227



dorinda_hunter@uhc.com or

Steven Dixon -804 2675218 steven.dixon@optum.com




Provider: 877-843-4366

Member: 866-622-7982

Primary: Brenda Barfield 804-267-5285 brenda_barfield@uhc.com

Escalation: Dorinda Hunter 804-267-5227



dorinda_hunter@uhc.com or

Steven Dixon -804 2675218 steven.dixon@optum.com




Provider: 877-843-4366

Member: 866-622-7982

Primary: Lisa Wheat 804-267-5226

lisa_d_wheat@uhc.com

Escalation: Dorinda Hunter 804-267-5227

dorinda_hunter@uhc.com or

Steven Dixon -804 2675218 steven.dixon@optum.com




UNITED

Health Plan Payer ID: Institutional/ Professional/ Professional Mental Health- 87726 added 12/6/17



DME AT and EM

Tidewater

Central

Charlottesville/Western

Contracting

To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com


 

To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



Credentialing

To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



Authorizations

Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366

 

 



Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Claims

Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Care Coordination

Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


 

 

UNITED

Health Plan Payer ID: Institutional/ Professional/ Professional Mental Health- 87726 added 12/6/17

DME AT and EM

Roanoke/Alleghany

Southwest

Northern/Winchester

Contracting

To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



Credentialing

To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



To ensure all provider needs are addressed in a timely manner, we encourage providers to call the Provider Services line at 877-843-4366 for provider inquiries as our network contracting and advocate staff are often in the field meeting with providers and may not be readily available:

Jacquelyn V Williams

443-896-9053

jacquelyn_v_williams@uhc.com



Authorizations

Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366

 

 



Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Claims

Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Care Coordination

Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366


Dorinda Hunter – 804-267-5227 - dorinda_hunter@uhc.com

Brenda Barfield – 804-267- 5285 - brenda_barfield@uhc.com 

Lisa Wheat – 804-267-5226

lisa_d_wheat@uhc.com

Provider Services -- 877-843-4366




VA Premier updated 11/28/17

Health Plan Payer ID: Availity: Use Payer ID: VPEP1 for All Claim Types

Change Healthcare: Use Payer ID: 1244 for Institutional Claims; Use Payer ID: 4573 for Professional Claims

LTSS, Hospice

Tidewater

Central

Charlottesville/Western

Contracting

Main Toll Free Number: 877-719-7358; Provider Services Prompt
Escalation: Earnest T. Poole

Phone 804-819-5151 ext. 55579

Earnest.poole@vapremier.com


Main Toll Free Number: 877-719-7358; Provider Services Prompt
Escalation: John Strube

Phone 804-819-5151 ext. 56091

John.strube@vapremier.com


Main Toll Free Number: 877-719-7358; Provider Services Prompt
Escalation: Rebecca Frango

Phone: 540-344-8838 Ext. 55876

Email: Rebecca.Frango@vapremier.com


Credentialing

Main Toll Free Number: 877-719-7358; Provider Services Prompt
Email: vphpnetdev@vapremier.com

Main Toll Free Number: 877-719-7358; Provider Services Prompt

Email: vphpnetdev@vapremier.com

Main Toll Free Number: 877-719-7358; Provider Services Prompt
Email: vphpnetdev@vapremier.com

Authorizations

Primary: Contact Care Coordinator - See Care Coordinator
Fax: 877-794-7954

Primary: Contact Care Coordinator - See Care Coordinator

Fax: 877-794-7954

Primary: Contact Care Coordinator - See Care Coordinator

Fax: 877-794-7954

Care Coordination

Main Toll Free Number: 877-719-7358; Prompt: 3 - 3 - 4 - 1

Escalation: Stephanie Collazo
Email: Stephanie.collazo@vapremier.com
Phone: (804) 819-5151 ext. 55581

Main Toll Free Number: 877-719-7358; Prompt: 3 - 3 - 4 - 1

Escalation: Freda Wilkins

Email: freda.wilkins1@vapremier.com

Phone: (804) 819-5151 ext. 55210


Main Toll Free Number: 877-719-7358; Prompt: 3 - 3 - 4 - 1

Escalation: Pamela Aldridge

Email: pamela.aldridge@vapremier.com

Phone: (804) 819-5151 ext. 55427


Claims

Main Toll Free Number: 877-719-7358; Claims Customer Service Prompt

Escalation: Claims Resolution Manager

Main Toll Free Number: 877-719-7358; Claims Customer Service Prompt

Escalation: Claims Resolution Manager

Main Toll Free Number: 877-719-7358; Claims Customer Service Prompt

Escalation: Claims Resolution Manager



VA Premier updated 11/28/17

Health Plan Payer ID: Availity: Use Payer ID: VPEP1 for All Claim Types

Change Healthcare: Use Payer ID: 1244 for Institutional Claims; Use Payer ID: 4573 for Professional


LTSS, Hospice

Roanoke/Alleghany

Southwest

Northern/Winchester

Contracting

Main Toll Free Number: 877-719-7358; Provider Services Prompt
Escalation: Rebecca Frango

Phone: 540-344-8838 Ext. 55876

Email: Rebecca.Frango@vapremier.com


Main Toll Free Number: 877-719-7358; Provider Services Prompt
Escalation: Rebecca Frango

Phone: 540-344-8838 Ext. 55876

Email: Rebecca.Frango@vapremier.com


Main Toll Free Number: 877-719-7358; Provider Services Prompt
Escalation: John Strube

Phone 804-819-5151 ext. 56091

John.strube@vapremier.com


Credentialing

Main Toll Free Number: 877-719-7358; Provider Services Prompt
Email: vphpnetdev@vapremier.com

Main Toll Free Number: 877-719-7358; Provider Services Prompt
Email: vphpnetdev@vapremier.com

Main Toll Free Number: 877-719-7358; Provider Services Prompt
Email: vphpnetdev@vapremier.com

Authorizations

Primary: Contact Care Coordinator - See Care Coordinator
Fax: 877-794-7954



Primary: Contact Care Coordinator - See Care Coordinator
Fax: 877-794-7954



Primary: Contact Care Coordinator - See Care Coordinator
Fax: 877-794-7954



Care Coordination

Main Toll Free Number: 877-719-7358;

Prompt: 3 - 3 - 4 - 1


Escalation: Traci Nagy

Email: Traci.Nagy@vapremier.com

Phone: (804) 819-5151 ext. 55873


Main Toll Free Number: 877-719-7358;

Prompt: 3 - 3 - 4 - 1

Escalation: Donna Brock

Email: Donna.Brock@VaPremier.com; Phone: (804) 819-5151 ext. 55616



Main Toll Free Number: 877-719-7358;

Prompt: 3 - 3 - 4 - 1

Escalation: Solange Nana

Email: Solange.Nana@vapremier.com

Phone: (804) 819-5151 ext. 53963


Claims

Main Toll Free Number: 877-719-7358; Claims Customer Service Prompt

Escalation: Claims Resolution Manager

Main Toll Free Number: 877-719-7358; Claims Customer Service Prompt

Escalation: Claims Resolution Manager

Main Toll Free Number: 877-719-7358; Claims Customer Service Prompt

Escalation: Claims Resolution Manager


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