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- Transaction Work
- Univocality
- Virtual Private Network (VPN)
- Visualizing Tools
- Voiceover IP
- VPN See virtual private network. W Webinar (Web Seminar)
- Web Services
- Wiig, Karl
Text MiningRefers generally to the process of extracting interesting and important information and knowledge from large amounts of unstructured text. Text mining combines information retrieval, data mining, machine learning, statistics and computational linguistics. Several research groups around the world, as well as R&D departments of big companies, are doing research on text mining. One of the largest text mining applications that exist is the classified ECHELON surveillance system. Until recently, websites mostly used text based lexical searches. Text mining will allow more “semantic” searches. For example, searching for a “car company” may yield the home page of an automobile manufacturer even if the page does not contain the words “car company” explicitly. (See also: Summarization) Transaction WorkA term coined by Tom Davenport to describe essentially routine work involving low discretion. Formal rules, procedures and training can be used to structure this kind of work. Technology can facilitate automation in a big way. Thus, call center workers can be asked to do their jobs according to a clearly laid down script. U
The extent to which communication is dominated by one perspective. Univocal communication functions as an information-transmission device. Utterances made by religious leaders, political leaders, moral authorities and teachers are examples of univocality. Such utterances are not challenged. They are accepted as gospel truth. By itself, univocality is not bad. Indeed, univocality is desirable in some situations where multiple perspectives are not desirable. Thus an organization’s shared values or corporate identity must be communicated without any ambiguity. But in many other situations, divergent thinking and multiple perspectives must be encouraged. New product development is a good example. V
A technology to create a secure private network using the Internet, without actually having to build a network. Effectively, a private pipeline is created for exchanging data using the Internet infrastructure. VPNs are designed in such a way that the security is as strong as in leased, private lines. Visualizing ToolsWhen ideas and concepts are depicted pictorially, they are easy to understand. Powerful visualization tools are available to investigate the structure of knowledge domains and knowledge within domains. (See also: Concept Mapping and Mind Map) Voiceover IPAn Internet protocol that facilitates real-time voice communications over the Internet. Voice is converted into information packets that are sent as streamed data and reconverted into voice at the receiving end. In some cases, the customers can talk through the browser itself. The integration of the browser and voice allows support staff to pick up from where a customer left rather than have the customer describe the problem again. VPNSee virtual private network. W
Webinar (Web Seminar)A presentation delivered over the Web using videoconferencing. A Webinar is a useful knowledge sharing tool in the sense that people can learn from an expert without leaving their desk. A webinar also facilitates peer group learning. In combination with facilities such as chat, spontaneous discussions can also take place, leading to a rich exchange of ideas among people attending a seminar. Web ServerSoftware for locating and managing stored web pages. It locates the web pages requested by a user client on the computer where they are stored and delivers the web pages to the user’s computer. Web servers can also work with application servers to access information from a company’s internal information systems applications and their associated databases. Web ServicesLoosely coupled software components that exchange information with each other using standard web communication standards and languages. They can exchange information between two different platforms regardless of the operating systems or programming languages on which the platforms are based. Different applications can use web services to communicate with each other in a standard way without custom coding which is time consuming. Web services can be used to link systems of two different organizations, or to link disparate systems within a single company. The collection of web services used to build a firm’s software systems constitutes what is known as service oriented architecture. Wiig, KarlA leading expert in knowledge management, Wiig has authored four books and over 40 articles on knowledge management. A co-founder of the International Knowledge Management Network, he has helped various organizations in helping them build their internal knowledge management capabilities. Wiig’s website www.krii.com / who_we_are.htm is full of useful resources for knowledge management practitioners. WikiA collaboration tool that allows multiple authors to join hands in creating and updating documents. A wiki allows users to easily add, remove, or otherwise edit all content, very quickly and easily. The ease of interaction and operation makes a wiki an effective tool for collaborative writing. A wiki records each individual change that occurs over time, so that at any time, a page can be reverted to any of its previous states. A wiki may also include various tools, designed to provide users with an easy way to monitor the constantly changing state of the wiki as well as a place to discuss and resolve the various disputes that can arise over the content. WillpowerA human quality that enables managers to take action even when they are not inclined to do something. Knowledge is actionable information. Unless managers get into action mode, knowledge is of little use. Heike Bruch and Sumantra Ghoshal, mention in their book, A Bias for Action, that despite all their knowledge and competence, their influence and resources at their disposal, managers do not grab the opportunities to achieve something significant. Purposeful action requires energy and focus. More than motivation is needed to spur people to purposeful action. What is needed is willpower. Managers with willpower overcome barriers, deal with setbacks and persevere to the end. Just as defensive reasoning can block learning, lack of will power can block action. Directory: books books -> The English Arrive in America books -> Active Vocabulary books -> Books we finished XIV books -> The theology of the balaam oracles: a pagan diviner and the word of god books -> The rhetoric of the father books -> Sra: Imagine It!, Themes, Taking a Stand, Ancient Civilizations Ecology, Great Expectations, Earth in Action, Art and Impact, Level 6 books -> You Can If You Try Unit 7 Nonfiction books -> The tregenza family books -> Unconditional hatred Download 0.91 Mb. Share with your friends:
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