ICT Reference Group Guidelines for DaO in
ICT at the Country Level Page 31 of
59 UN ICT Applications platforms (systems (e.g. email servers, collaboration tools, operating systems, Office suites, antivirus, web browser, backup and archiving solutions) Agency Number of Users Email Server Data Centre Power Supply Backup Power Supply Data Centre UPS Other Applications
Sub-
Office s Remarks
UNHCR
69 Groupwise CIE UPS + Generator Focus MSRP Progres Guiglo Tabou ICT Reference Group Guidelines for DaO in ICT at the Country Level Page
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59 UN ICT – Enterprise Resources Planning software (ERPs) Agency
Number
of ERP Users ERP Bandwidth req. per user Online / Local Remarks Expansion planned implementations
– if exist)
UNHCR
15 10 MSRP Focus Online High bandwidth dependence ICT Reference Group Guidelines for DaO in ICT at the Country Level Page
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59 Annex C Sample Service Catalogue Template
Service Catalogue Categories ICT Infrastructure Services Common Data Centre Service Local Area Network Wired LAN Wireless LAN Metropolitan Area Network Web Hosting Services Data Backup and Recovery
ICT Security Services Shared Firewall management and other security elements (ref. ICT Security Guidance document) Connectivity Services WAN Services must include Shared Private MPLS services Shared Private VSAT services
IPSec over Internet Shared Public Internet Access must include Local ISP Internet VSAT (e.g. iDirect) Backup Connectivity Service Suggest providing features of services that includes,
different path, Auto fail-over,
Active/Active load share or Active/Passive, options for backup links incl. MPLS, VSAT, Internet, etc. Remote User Access Service Inter Agency Collaboration Services
SharePoint Web conferencing Common UN Directory Instant messaging Shared
Video Conferencing Services ICT Reference Group Guidelines for DaO in ICT at the Country Level Page
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