Needs of Global Start-up companies (Deliverable 2) GlobalStart wp1 Studies Deliverable 2 Needs of Global Start-up Companies Table of contents p


(c) The internationalisation process



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1 (c) The internationalisation process

Know-how / technology

They recognised the international potential from the beginning but it wasn’t feasible to exploit international activities from the beginning. It was always the idea to develop the idea in the Netherlands through the subsidy projects, while the real commercial upswing would be in international markets.


Resources

They have had contacts with the Time Domain, manufacturers of the chipsets in the United States. These discussions are ongoing and there are many possibilities as to how they could distribute their product. However, Utellus are looking for someone with international experience to take on this role.


Network

Other than the contacts with the manufacturers, which were initiated via e-mail and telephone of the chipsets, which were initiated via e-mail and telephone, they have not developed their international network to any great extent. One of these manufacturers has a distributor in Munich and Utellus are in close communication with them and have been to visit them a couple of times. This company while technologically advanced does not have the best marketing so Utellus are still looking at other manufacturers. In any case it is Utellus’ goal to have a number of manufacturers of chipsets on which their product can run, the idea being to develop on different platforms.


2. The regional infrastructure – support for Globalstart companies

In both Twente and Delft they are situated in the BTC, so to develop their international strategy they have spoken to companies and persons with international experience to gather information and best practices, learning from the experiences of others. They have had no contact with specific support agencies.



Waleli


Name

Waleli

Address

Keizersgracht 203, 1016 DS, Amsterdam, the Netherlands

Website

www.waleli.nl

Contact person

Siete Hamminga

Tel

+31 (0)20 420 1112

E-mail

info@waleli.nl

Founding date

15/02/2002

Industry

Wireless Communication


SO – origin

TOP Programme

Interview date

26/01/2005

Interviewee

Siete Hamminga (General Director)

Interviewers

Paul Kirwan, Kjell de Ruiter


1 (a) Profile and background

Waleli are involved in wireless communication. They aim to develop wireless communications to solve simple needs, both between people (mobile applications) and between machines and apparatuses (machine-to-machine communication).


Siete Hamminga founded Waleli in 2002, having graduated with a master’s degree in Technical Business Administration from the University of Twente. During his time a student he ran a one man business, Well-Suited, selling suits to students, he did an internship with Unilever in Switzerland and while enjoying the work, this experience reinforced his desire to start his own business. He completed his master’s thesis in Silicon Valley studying the business models of Internet Service Providers (ISPs). His study period coincided with the collapse of the internet bubble and his thesis was accordingly entitled “Back to Basics”. Following the completion of his education, Roel Pieper, who was one of his master’s committee, asked him to co-author a book he was writing with Vincent Kouwenhoven. This book entitled ‘Beyond the Hype’ looked at how top management of Dutch firms viewed e-commerce now that the hype was over. His experience researching for this book further convinced him that becoming an entrepreneur was the right route for him.
Armed with the knowledge he obtained in Silicon Valley, he recognised that current mobile technology ideas were far ahead of consumer needs. The practical idea for the business came from his brother who posed the question ‘why can’t a mobile phone be used to answer the doorbell?’ To answer this he conducted some formal research, borrowed some money, built the prototype and launched the ‘GSM-doorbell’. While developing this product he continued to come up with ideas to bring practical solutions to simple needs using wireless communication, which is the mission of his company.
1 (b) Major milestones




Pre-venture

Early 2000 – Early 2002

Foundation

Feb. 2002 – June 2003

First Customers

June 2003 – June 2004

Share Issue

August 2004

Near future

Business concept

Concept undefined. Siete Hamminga drawing from such diverse experiences as being a student entrepreneur, internship with Unilever, Masters thesis study in Silicon Valley and co-authoring the book ‘Beyond the Hype’ realised that he wanted to start his own business in the field of mobile technologies

To develop wireless communications to solve simple needs, both between people (mobile applications) and between machines and apparatuses (machine to machine communication)

Siemens (Nl) June ’03

Chess


Bouwfonds

KPN


JohnsonDiversy (M2M)

ANWB (M2M)



This share issue allowed Waleli to carry out further professionalization of the company and some innovations in its management


Challenge is to manage growth; they are constantly coming up with new business ideas but to do this he needs to expand. Has two options for this take people on directly or buy strengthening relations and possibly investing in or buying some of their development teams, this would also increase their technical ability

Technology

platform

Product

Market

None

Gathered funding to build a prototype, a proof of concept it worked so he then took out a Dutch patent for the GSM doorbell

Outsourced the production for the first 200 units to a Dutch firm


Initial market => construction companies, project developers, etc.

New products developed, e.g. the SMS Plug
Production of the SMS Plug outsourced to a Chinese company

2 markets: 1 small consumer market but it is actually a B2B market

2 machine to machine communication (M2M), involves industrial applications of mobile communication





Continuing to develop new product ideas
Brainstorming sessions with companies are an additional source of income

Finance

None

TOP Programme €12k

3 private investors €5k each

Free office space


Rented a large office space and sublet desks within this to other starting entrepreneurs

Additional Financing through the issue of shares, Siete Hamminga still retains more than 50% of the company’s shares




Staff

Siete Hamminga

Siete Hamminga (General Director)

Allard van der Rhee – Operational Director (Oct. ’03). Entrepreneur with previous experience starting his own business

Hans Joosten – Marketing Director (May ’04)



Currently, Waleli employs 13 people
They also have around 10 extended development teams working around them, not part of Waleli but possessing the technical skills to compliments Waleli’s idea development




Networking

Contacts from his education, => University of Twente, Unilever (Switzerland), Silicon Valley (U.S.), Roel Pieper and his master’s committee. Businessmen in the NL (from the Beyond the Hype research)

Informal Investors

Family and friends

He knocked on doors of companies who he thought might have a role to play in the development of the product

NEMEF– electronic lock provider



JohnsonDiversy (Switzerland)

Siemens


Investors include: Haagveste, vanZoelen, IlNiljo, Peak Participations, Joosten Holding, Spitfire Group, Roel Pieper and Shell

Continue to work with JohnsonDiversy and to try and develop more applications for their international operations
Currently in discussions with Siemens (Germany) with regards to business opportunities

1 (c) The internationalisation process

Business Concept


The solutions developed by Utellus have potential global applications.

Technology /product/ market


Already they have had contacts with people in Austria, Spain, and the United Kingdom for resale of their products. With respect to the GSM-doorbell, a promotional video has been made for use by foreign partners. Production of the SMS-plug is undertaken in China.
Finance

They have no formal international funding, although some of their investors have a strong international presence, e.g. Shell


People

Has local agents representing him in several countries but these are not directly employed by Waleli. At this moment he does not have any foreign staff, although he does think that this would add an interesting dynamic to the business.


Networking

His international networking activities have largely been formed from his previous experiences; the contact with JohnsonDiversy was formed while he doing his internship with Unilever. His is hoping to develop more contacts through JohnsonDiversy, to be introduced to some of their other international activities. Through his business dealing with Siemens in the Netherlands he is now in discussions with Siemens Germany, which is their world headquarters. The contact with the Chinese company producing the SMS Switch came about though several contacts within his network, firstly another starting entrepreneur mentioned that they would be interesting to him, further he met the daughter of the owner at a social evening. This production company has seven factories and employs over 5,000 people and Siete Hamminga recognises that this connection is a valuable asset to his company. It is his intention to create an international portfolio of network contacts prior to the international roll out; already he has initiated this by contacting potential agents in foreign countries.


Problems associated with Internationalising

The main problems encountered by Waleli were the organisational and legislative issues that emerge when dealing with established large structured organisations. For example, in his dealings with JohnsonDiversy there was a lot of paperwork involved, which is time consuming and furthermore neither Siete nor his contact person in JohnsonDiversy fully understood the agreement as developed by JohnsonDiversy. To overcome this Siete relied mostly on common sense and a ‘belief in the honesty of the world.’ Although he did receive some advice from friends of his in the legal profession, which was to always make your intentions known. So, for his part he entered clearly on the contract with regard to the content, he stated what his intentions were, what he felt was expected from his and the work he intended to carry out. With respect to his dealings with Siemens he remarked that there was some delay with getting put into Siemens computer system which result in a delay on payments.



2. The university – support for Globalstart companies

He received support from the University of Twente through the TOP programme. The most important aspect of which he felt was the financial side, although he did have special mention to the TOP board, made up of experienced businessmen, which offers advice and network contacts. He was also very pleased (and lucky) with his coach, who had previously worked for Ericsson, was mobile orientated, affectionate about the business, so automatically they clicked.


3. The regional infrastructure – support for Globalstart companies

From the regional infrastructure Waleli have had some support from Syntens, the Chamber of Commerce and informal business networks. He found the Chamber of Commerce support good; they run some very affordable orientation courses, such as hiring personnel, etc. They also supplied Waleli with a grant for the international roll out, paying for 50% of all the expenses for translations for brochures, etc. Siete Hamminga rates the support of the Chamber of Commerce as good (4) but limited, “but that limited role they do well.”


The support received from Syntens received a mixed response. They assigned Waleli a coach, who admitted to Siete that he was out of his league. From that perspective he was not very impressed with the people working for Syntens, they had no high flyers. But for a new starting business, especially one lacking in vision and strategy, he could see that it could be useful. The networking aspect of Syntens support was much appreciated by Siete Hamminga, he found the social events very beneficial as by talking to a lot of different entrepreneurs you can share experiences and learn from one another. These social business networks were also a positive influence from a socialistic view point, starting your own business can be lonely, sitting in your own office, you have no clients and no one knows you, and these networks allowed the possibility of human interaction with like minded people.


Sarissa Biomedical Ltd


Name

Sarissa Biomedical Ltd

Address

Barclays Venture Science, Sir William Lyons Road,

Coventry CV4 7AL



Website

www.sarissa-biomedical.com

Contact person

Dr Brian Stammers

Tel

+44 (0) 2476 323382

E-mail

b.m.stammers@sarissa-biomedical.com







Founding date

November 2002

Industry

Clinical/Scientific

SO – origin

University of Warwick







Interview date

07/03/05

Interviewee

Dr Brian Stammers

Interviewers

Sue Heath


1 (a) Profile and background

The company was founded in November 2002 by two of its current directors, Professor Nicholas Dale (Ted Pridgeon Professor of Neuroscience at The University of Warwick) and Enrique Llaudet Carles, with the assistance of Warwick Ventures, the technology transfer company established by the University.

The company specialises in the development and production of novel biosensors for the detection and measurement of purines during in vitro and in vivo studies for research and clinical diagnostic applications. This technology is underpinned by a developing IP Portfolio, where the Company is the Sole Licensee of the University: there are currently two key patents.

Professor Dale enjoys an international reputation as a research neuroscientist, specialising in the purines and is head of a young and dynamic international research team, as well as being Technical Director of Sarissa.

Dr Brian Stammers joined the Board mid-2004, as Chief Executive, with responsibility for finalising funding, developing and managing the business. He has over 20 years senior management experience within the international clinical diagnostics industry.

Sarissa and its innovative technology development programme benefit from early-stage funding provided by The Wellcome Trust (£250K), together with two VCT’s, Midven (£125K) and West Midlands Enterprise (£125K). Essentially, the Wellcome funding is focused on R&D, whilst the VCT’s support the commercialisation programme.



1 (b) Major milestones




Pre-venture


Post-Foundation

(November 2002)

October 2004

May 2005

Near future

Business concept

Utilisation of bio-sensors for neuroscience measurements

Development of in vitro diagnostic device (IVD)

Launch 1st product October 2004

Launch 2nd product

Further research products in the purine series roll-out over next 9 months

Tech-

nology

platform

Product

Market

Minimally invasive probes for use in measuring purines, as neuro-transmitters.

The market in Phase 1 is research neurosciences. In Phase 2, the market will be focused into clinical diagnostics



Sensor Matrix

ATP Sensor - a biosensor that selectively measures ATP in brain, gut, retina and blood vessels, both in vitro and in vivo, aimed at the purine research market.

ADO for adenosine measurement

2 more products to be launched within 9 months:

1 in September 2005 and 1 in December 2005. The major challenges relate to product shelf life and performance specification.



Finance




2003: The Welcome Trust Grant (£250K)

July 2004: Midven/West Midlands Enterprise

(total, £250K)


No change

No change

Deriving some sales revenue



2nd round of funding required to underpin development of the IVD by supplementing the income generated by sales

Staff




July 2004: 1 FTE employee plus 3 grant-funded and based within academic department

2 FTE plus 2 based within the academic department

No change

Employ 4-5 staff

Networ-king




Conferences and Trade Events

Trade and professional

Conferences



Trade and professional

Conferences



Trade and industry

Conferences



Help during development and beyond
The main factors helping the company were:


  • Assistance from Warwick Ventures, the technology transfer arm of the University.

  • Support with setting up Patents

Sarissa Biomedical Ltd is hoping to move to the University of Warwick’s Science Park by the end of 2005. This move will be important as the location is in close proximity to the laboratories on the main University campus used by Sarissa.


Internalisation
Sarissa Biomedical Ltd has encountered no problems.
The Future
The basic testing technique has been designed, first and foremost, to meet a wide range of research applications. However, the Sarissa Microsensor, with some justification, be seen as an enabling technology to open up some much larger global marketing opportunities.
As research continues apace to demonstrate clearer links between specific biomarkers and medical conditions, a similar, but scaled-up Sarrisa Macrosensor could certainly be used by clinicians in the diagnosis of an illness, subject to obtaining the necessary approval.
It is the company’s view that it will be possible, in the near future, for new, low-cost, disposable blood testing kits to be used in hospitals or health centres on an experimental basis for testing for markers for a range of different illnesses. This would lead, in the medium term, to full regulatory approval of these sensors as diagnostic devices.
The same basic technology could also have important applications at the point of care as well. Individual patients already routinely test for the well-known biomarker, cholesterol, so members of the public might be able to use test kits to monitor themselves at home.

DigePrint


Name

DigePrint

Address

Unit 42, Barclays Venture Centre, Sir Williams Lyons Road, Coventry CV4 7EZ

Website

www.digeprint.co.uk

Contact person




Tel

+44 (0) 2476 323360

E-mail

info@digeprint.co.uk







Founding date

April 2001

Industry




SO – origin

University of Warwick







Interview date

29/11/04

Interviewee

David Calvert

Interviewers

Isabell Majewsky and Sue Heath


1 (a) Profile and background

DigePrint Limited was established April 2001 to design and manufacture a new type of digital print processor for the retail and photofinishing markets.

DigePrint, a joint venture between the University of Warwick and Integrated Global Images, arose from initial research undertaken during a 1-year DTI SMART funded project into the development of a novel digital exposure technology. This gave rise to the patented LumaJet technology, which is similar to an ink-jet printer but "sprays" light onto standard sliver-halide photographic paper to produce very high quality images. Photographic paper is a factor of 10 x cheaper than competing technologies, is permanent and is recognised as the "gold standard" for digital prints.

Following a one year ‘proof of concept’ project at the University, a unique exposure system was developed and patented.

DigePrint addresses the needs of a $35bn global photo-processing market, serviced by over 300,000 minilabs, photo retailers and professional labs world-wide. With the burgeoning growth in digital cameras (>25%p/a), including camera-enabled mobile phones and personal organiser, and with film declining at over 20% p/a, photo processors will have to invest over the next 2-5 years to provide new digital printing services in order to compete in this new market.

All indications are that consumers and professionals alike are demanding the ease and flexibility of digital photography but with the proven quality, permanence and price of silver halide prints as they move from film to film-less photography. Currently systems to address this need cost over £70,000, as they process both film and digital images, and are uneconomic for more than the top 10% of service providers.



1 (b) Major milestones




Pre-venture

Early 2000

Foundation

Early January 2001 – October 2001

April 2003

April 2003 – March 2004

Near future

Business concept

A revolutionary LumaJet print head was developed in partnership with the University of Warwick,

DigePrint Limited was established April 2001 to design and manufacture a new type of digital print processor for the retail and photofinishing markets. Building the prototype printer started in The Warwick Science Park in October 2001. The same year DigePrint won the prestigious Lord Stafford Award for Innovation.




By April 2003 DigePrint were in the final stages of product development and initiated the sales and marketing activity. DigePrint has furthered the develop of the ePrint products, including a range of kiosks which offer a comprehensive online and in-store digital print fulfilment service to clients.
The DPP305 and eKiosk range were launched at The House of Commons on the 5th February 2004 to invited guests from the UK, European retail and photofinishing community. The trade, national press and government agencies were also present.

The Directors are now seeking additional working capital in order to expand product development, including a 20” wide format printer for the studio and portrait markets, and fund the initial sales and marketing activity of theDPP305 on a global basis.
DigePrint are currently in discussion with an American company in this sector, in order to expand in this region.

Tech-

nology

platform

Product

Market
















Finance

Finance was initially from a SMART award in May 2000, following a one year ‘proof of concept’ at the University of Warwick.
In the same year DigePrint was the winner of the prestigious Lord Stafford Award for Innovation.




In April 2003, Significant additional working capital was gained from the East Midlands Regional Development Fund to finance the final stages of product development and the initial sales and marketing activity.







Staff

2 employees







Currently DigePrint employ 3 full-time employees, 1 Managing Director, 2 Engineers and 3 part-time employees – Technical Director, Finance Director and Executive Chairman, plus some ‘consultancy’ input.




Networ-king




Good accommodation at the Science Park, which in turn has helped in networking opportunities. Science Park accommodation has also helped the Technical Director to easier access to main campus with regard to teaching commitments.










What helped/hindered the company in its development

The main factors helping the company were:



  • Assistance from Warwick Ventures, the technology transfer arm of the University. This included “ghost writing” the original business plan and introductions to venture capitalists.

  • Funding from the Mercia Fund was crucial. The Mercia Fund is one of the UK University Challenge Funds, which are dedicated to funding early stage (high risk) spin-off companies with up to £250,000 of equity and loan funding.

  • Good accommodation at the Science Park, which in turn has helped in networking opportunities. Science Park accommodation has also helped the Technical Director to easier access to main campus with regard to teaching commitments.

  • The University of Warwick has helped DigePrint to gain the all important credibility and encouragement required.

No notable factors have hindered the company.

Market Position

The DPP305 is the Company's first development of LumaJet technology that fits into a gap in the current range of available equipment. It has been designed as a 12" (A3) format combined printing and photo-processing unit, for use by professional laboratories and photographers, mini-labs and high street retailers. It offers flexibility, simplicity, speed (400 prints/hr) and low running cost to the user, whilst providing a quality product based on long life materials to the consumer. The target price is positioned below conventional processing equipment supplied into the mini-lab, or corner shop outlets market. A range of touch screen self-serve and retail-assisted Kiosk units, used for processing digital media cards into the DPP, has also been produced.

The DPP is being offered with attractive leasing packages from leading IT finance partners. The world-wide market for this product is seen at a continuing demand of >1000 units per year over the next 5 years.

Opportunity Proposal

The Directors are now seeking additional working capital in order to expand product development, including a 20" wide format printer for the studio and portrait markets, and fund the initial sales and marketing activity of the DPP305 on a global basis.



DigePrint are currently in discussions with an American company in this sector, in order to expand in this region.

Streamline Computing Limited


Name

Streamline Computing Limited

Address

Warwick Innovation Centre, Warwick Science Park, Gallows Hill, Warwick, CV34 6UW

Website

http://www.streamline-computing.com

Contactperson

Michael Rudgyard

Tel

+44 (0)1926 623 130

E-mail

support@streamline-computing.com







Founding date

September 2000

Industry

Computing

SO – origin

University of Warwick







Interview date

29/11/04

Interviewee

Michael Rudyard

Interviewers

Isabell Majewsky and Sue Heath


1 (a) Profile and background

Streamline Computing was founded in 2000 on the initiative of Dr Michael Rudgyard, a lecturer in the School of Computing Sciences at the University of Warwick. His expertise was in high-performance computing, and in particular the use of supercomputers for scientific tasks such as data visualisation. In his previous work at Oxford and in France, he had developed programming systems that allowed more effective creation for parallel computing.


As part of his responsibilities at the University, Dr Rudgyard was investigating the purchase of a cluster supercomputer. The latest type of supercomputer uses large numbers (100 to 10,000) of rack-mounted personal computers, linked with a high-speed (2 Gbyte) network. Computing tasks are split into hundreds of sub-tasks, which are processed in parallel, each by a separate processor, and the results of these sub-processes are then brought together. This methodology is especially suitable for tasks such as computation fluid dynamics, graphics processing, weather forecasting, oil reservoir simulation, crash simulation and protein folding computations.
Dr Rudyard was not happy with the companies that he met as part of this investigation. He believed that they were considerably over-pricing their hardware and/or were technically not competent. This was largely because it was such a new area of computing, and expertise was in short supply. He approached Warwick Ventures in September 2000 with the simple proposition that “he could do better).

1 (b) Major milestones




Pre-venture

Early 2000

Foundation

Early January 2000 – October 2000

October 2000

April 2003

Near future

Business concept

Dr Rudgyard approached Warwick Ventures with the simple proposition that “he could do better.”

After initial research, Dr Ederyn Williams of Warwick Ventures wrote a business plan based on the knowledge and input of Dr Rudgyard. This plan had a two-part strategy:



  1. The initial market opportunity was to compete with existing providers in the provision of supercomputer systems. Many of the early buyers were universities and research centres with whom Dr Rudgyard had good contacts. These customers bought systems mainly on price (so the low overheads of a new company was an advantage) and technical competence (which Dr Rudgyard clearly had). However, it was recognised that this computer systems business would be geographically constrained (perhaps confined to the UK for practical reasons) and price competitive.

  2. Early profits from the supercomputer provision business would be reinvested in software products for such systems. These would require time and investment to produce, but could then be sold worldwide at good margins.

In order to progress the plan, a company was bought “off-the-shelf” from a company formation agent. This agent had formed the company Streamline Computing in January 2000, and ownership was transferred to Dr Rudgyard in October 2000

Business Plan presented to the Mercia Fund, one of the UK University Challenge Funds, with the sole purpose of investing in university spin-off companies.






Streamline Computing to build a multi-million pound 500+ node central compute grid which will provide the University of Nottingham with three teraflops of peak computational performance. The new grid built using AMD Opteron processor-based Sun Fire V20z servers, will rank as the second largest academic computer system in Europe to date, and the eighth largest worldwide. Application development and deployment tools from Allinea Software, the new spin-out of Streamline, will complement established tools such as Sun Grid Engine to provide the University of Nottingham with a complete and fully integrated hardware and software solution.

Tech-

nology

platform

Product

Market

His expertise was in high-performance computing, and in particular the use of supercomputers for scientific tasks such as data visualisation. In his previous work at Oxford and in France, he had developed programming systems that allowed more effective creation for parallel computing.
As part of his responsibilities at the University, Dr Rudgyard was investigating the purchase of a cluster supercomputer. The latest type of supercomputer uses large numbers (100 to 10,000) of rack-mounted personal computers, linked with a high-speed (2 Gbyte) network. Computing tasks are split into hundreds of sub-tasks, which are processed in parallel, each by a separate processor, and the results of these sub-processes are then brought together. This methodology is especially suitable for tasks such as computation fluid dynamics, graphics processing, weather forecasting, oil reservoir simulation, crash simulation and protein folding computations.













Finance




Mercia Fund agreed to invest £250,000 in five separate tranches of £50,000 each, with each tranche triggered by reaching a milestone from the business plan

The shareholding structure was then:

Dr Rudgyard 21.2%

Staff shares & options 22.9%

University of Warwic 21.2%

Mercia Fund 27.1%

Other investors 7.6%



A further £661,000 raised from two venture capital firms and a number of private individuals.




Staff

Dr M Rudgyard




Dr Rugyard found two staff with a high level of relevant expertise from the universities of Oxford and Cranfield




The forecast for the current year is £4,800,000, a further 56% growth. It now employs about 30 staff, and has moved offices four times within the University of Warwick Science Park buildings. The company is now considering a further fundraising or floating on the London Stock Exchange AIM market.

Networ-king

Assistance from Warwick Ventures, the technology transfer arm of the University. This included “ghost writing” the business plan, introductions to venture capitalists, a very small amount of funding, and temporary loan of some office space.














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