Read Verne's Insights on Kindle http://www.amazon.com/gp/product/B003SX13YI
Sign up for Verne's Weekly Insights 07/17/2014
7000 Hired; 18,000 Fired; 80% vs 20% Success Rate; Aug 14 Master Class; GGI Accredited
"...keeping you great"
HEADLINES:
"What's worse than training your workers and losing them? Not training them and keeping them."
Zig Ziglar
Microsoft Cuts 18,000 Jobs -- more on this below, including a link to CEO Satya Nadella's "vision" memo to all employees...but first:
PPR Hires 7000 -- It's better to hire the right people in the first place. Now, imagine having to hire more than 7,000 per year! This is exactly the challenge that Dwight Cooper, CEO of nurse staffing firm PPR Talent Management, and his team face every year while maintaining a culture of excellence. PPR is one of only two organizations that have landed on the national list of America's "Best Places to Work" for 10 consecutive years. And in 2013, PPR was honored to be named the #1 Best Place to Work in America (small business category).
80% vs. 20% Success -- PPR Talent Management, using the Topgrading interviewing and selection process, has achieved an 80% success rate vs. 20% before using Topgrading. This is why PPR recently trained 40 of its recruiters via Gazelles Growth Institute's (GGI) online Topgrading Master Course. Here is a link to their 3 min video case study (scroll down and to the right on the landing page).
15x Salary -- this is the cost of hiring the wrong person. Get one (or several) in your organization trained on Topgrading - right from the comfort of their desk or home. A new Topgrading Master Class session starts August 14th. As a leader, you are painfully aware of the huge costs of hiring people who turn out to be mediocre or worse. Topgrading offers the only hiring method on that routinely triples hiring success, with CEOs consistently saying Topgrading made the company more successful. Topgrading also provides the single best opportunity for Human Resources to make a huge contribution to the company. If interested in the Topgrading Master course -- send an email to juan@growthinstitute.com to request the course syllabus.
Accreditation -- The Gazelles Growth Institute (GGI) is proud to announce it is now an accredited institution for corporate and business learning by AdvanceEd! Starting now, every Topgrading participant for this Quarter 3 session will be sent (by FedEx) an official, recognized, framed Certificate of Mastery in Topgrading for having completed the course. Sign up for the GGI weekly video of the week to keep updated on upcoming notices.
Chamber of Commerce program -- GGI's Chamber of Commerce program is kicking off in full force. GGI now has online education partnerships with chambers including Manhattan, Memphis, Oakville (Canada), and Henderson with more coming onboard to offer their local members first class web-based training and development. Contact jackie@growthinstitute.com if you belong to a Chamber of Commerce to discuss the possibilities of bringing the discount program to your area. Program includes monthly free course viewings as well as discounted prices on all-inclusive Corporate Programs. Try out the free screenings we host here:
Microsoft CEO Memo -- 10th July Microsoft CEO Satya Nadella sent a 3000 word memo to all employees outlining the company's vision. To quote Nadella, "At our core, Microsoft is the productivity and platform company for the mobile-first and cloud-first world. We will reinvent productivity to empower every person and every organization on the planet to do more and achieve more." Take 4 minutes to read how someone like Nadella communicates his thoughts for one of the largest companies in the world.
COACHING:
Need help implementing the Rockefeller Habits?
EDUCATION:
Growth Summit Presented by Fortune
Las Vegas, NV - Oct 28-29, 2014
Mastering the Rockefeller Habits Workshops 2014 Los Angeles, CA - 30 September 2014
Seattle, WA - 9 October 2014
Cleveland, OH - 14 October 2014
Nashville, TN on 16 October 2014
Wilmington, DE - 21 October 2014
Indianapolis, IN - 22 October 2014
Iselin, NJ - 23 October 2014
Montreal, QB - 4 November 2014
Fort Myers, FL - 6 November 2014
Portland, OR - 6 November 2014
Austin, TX - 12 November 2014
Cedar Rapids, IA - 12 November 2014
Colorado Springs, CO - 12 November 2014
Philadelphia, PA - 13 November 2014
Houston, TX - 18 November 2014
Chicago, IL - 18 November 2014
Raleigh, NC - 19 November 2014
Columbus, OH - 20 November 2014
Memphis, TN - 20 November 2014
Vancouver, BC - 25 November 2014
Atlanta, GA - 3 December 2014
Dallas, TX - 3 December 2014
Denver, CO - 3 December 2014
Detroit, MI - 4 December 2014
San Diego, CA - 9 December 2014
Baseline Selling - Dave Kurlan
Creativity and Personal Mastery - Srikumar Rao
Daring Caution Approach to Pricing - Robert Sherlock
Fearless Leaders - Cathy Greenberg
How to Create Leadership at Every Level - David Marquet
Mastering the Complex Sale - Jeff Thull
Nail It Then Scale It - Paul Ahlstrom
Sumo Advantage - Bernie Brenner
The Seven Imperatives of Great CEO's - John Wilson
Why Growth Companies Stop Growing - Dave Power
Online Master Practitioner Certification courses:
Topgrading Mastering the Rockefeller Habits
Summits & Conferences
Great Game of Business with Jack Stack
Did you miss previous insights? - read here
Read Verne's Insights on Kindle http://www.amazon.com/gp/product/B003SX13YI
Sign up for Verne's Weekly Insights 07/31/2017
Weird Al video; No Bosses - Holocracies; Free Agent Employees; Love 'em or Lose 'em
"...keeping you great"
HEADLINES:
To succeed in life, you need three things: a wishbone, a backbone, and a funny bone.
Reba McEntire, Singer, Songwriter, and Actress
"Weird Al" Yankovic -- this 4 minute video titled "Mission Statement" highlights everything this is wrong (and weirdly hilarious) with the business guru industry. It's worth watching just before your next quarterly planning session (I'll be showing it to the ProService team in Hawaii today). Thanks to Inc. columnist Kevin Daum for pointing me to this painful music video. Enjoy.
Love 'em or Lose 'em -- this is the title of Beverly Kaye's timeless classic. The 5th edition, updated in 2014, shares 26 specific and simple techniques managers can use to keep employees engaged. It's a perfect primer (training tool) for frontline supervisors and middle managers who are key to retaining your best employees and keeping them performing at their peak. It also provides important reminders to senior leaders as well! GazellesPro and book club members will receive a copy of the book for your library next week. Come hear Kaye keynote, along with Ben Horowitz, Keith Ferrazzi, Liz Wiseman, Salim Ishmail, John DiJulius, and other thought leaders at Fortune's Growth Summit Oct 28 - 29, Las Vegas.
OK to Lose 'em -- In turn, Reid Hoffman, co-founder of LinkedIn, has a new book out this month called Alliance. The serial entrepreneur and now venture capitalist makes the point that people are no longer willing to be "Lifers" at companies who expect loyalty from them, while making no commitment to their professional development. Hoffman suggests rethinking this relationship as an alliance in which both parties agree to go on a multi-year tours-of-duty with a defined end date and specific outcomes. While on this mission, the employee offers her best work and loyalty as long as the company provides the promised experience and training.
Employees Like NBA Players -- When the tour-of-duty ends, you either find a new mission or you let the employee move on in her best interest (free agent). To keep leveraging the relationship or possibly rehire the person later on, the book offers practical advice on how to build a corporate alumni network.
Important Template to Download -- For a quick summary of Hoffman's key points, go to www.hbr.org and search for Reid's 10 page article "Tour of Duty" from June 2013 that nicely summaries the approach. A great take away offered by Hoffman and his co-authors is this template for a Statement of Alliance that you can use to formulate and seal long lasting alliances with your own employees. For an even shorter (and free) summary, take 2 minutes to scan this Fortune article on his book.
No Leaders Needed -- several companies are back experimenting with "leaderless" or "bossless" teams. One term for this new organizational structure is a holacracy. This is becoming more a possibility as technology is able to take over many of the traditional activities of managers - monitoring, feedback, training, and coaching. Here's an extensive article (9 minutes to read) on holacracies and how companies like Zappos are adopting this approach. In my experience, companies still end up having "champions" or "coaches" that fill in many of the traditional management roles. Thanks to Shashi Kaant Bhatnagar, CEO of Mumbai-based BellPepper Animation for sharing this story.
COACHING:
Need help implementing the Rockefeller Habits?
EDUCATION:
Growth Summit Presented by Fortune
Las Vegas, NV - Oct 28-29, 2014
Mastering the Rockefeller Habits Workshops 2014 Los Angeles, CA - 30 September 2014
Seattle, WA - 9 October 2014
Cleveland, OH - 14 October 2014
Nashville, TN - 16 October 2014
Wilmington, DE - 21 October 2014
Indianapolis, IN - 22 October 2014
Montreal, QB - 4 November 2014
Fort Myers, FL - 6 November 2014
Portland, OR - 6 November 2014
Austin, TX - 12 November 2014
Cedar Rapids, IA - 12 November 2014
Colorado Springs, CO - 12 November 2014
Philadelphia, PA - 13 November 2014
Houston, TX - 18 November 2014
Chicago, IL - 18 November 2014
Columbus, OH - 20 November 2014
Memphis, TN - 20 November 2014
Vancouver, BC - 25 November 2014
Dallas, TX - 3 December 2014
Denver, CO - 3 December 2014
Detroit, MI - 4 December 2014
San Diego, CA - 9 December 2014
Baseline Selling - Dave Kurlan
Creativity and Personal Mastery - Srikumar Rao
Daring Caution Approach to Pricing - Robert Sherlock
Fearless Leaders - Cathy Greenberg
How to Create Leadership at Every Level - David Marquet
Mastering the Complex Sale - Jeff Thull
Nail It Then Scale It - Paul Ahlstrom
Sumo Advantage - Bernie Brenner
The Seven Imperatives of Great CEO's - John Wilson
Why Growth Companies Stop Growing - Dave Power
Online Master Practitioner Certification courses:
Topgrading Mastering the Rockefeller Habits
Summits & Conferences
Great Game of Business with Jack Stack
Did you miss previous insights? - read here
Read Verne's Insights on Kindle http://www.amazon.com/gp/product/B003SX13YI
Sign up for Verne's Weekly Insights
08/07/2014
Terrible Bosses; Boring Bosses; Remote Bosses; Eating a Scorpion
"...keeping you great"
HEADLINES:
No one is worthless; they can at least serve as a bad example.
Author unknown
Terrible Bosses -- notes Katherine Reynolds Lewis, in this Fortune article, "You can learn quite a bit from so-called negative mentors; the misguided, wrongheaded, or simply evil bosses." She goes on to outline in her article titled "How Your Terrible Boss Can Make You a Great Manager" examples where leaders learned lessons about the importance consistency, delegation, open-mindedness, and honest feedback from experiencing just the opposite. Not sure you really need to read the article - the title and quote say it all.
Boring Bosses -- Google continues to use their "people analytic" skills to discern the best traits of successful employees and leaders. Their latest revelation "The most important character trait of a leader is one that you're more likely to associate with a dull person than a dynamic leader: predictability. The more predictable you are, day after day, the better." In other words, when managers are predictable, they remove a roadblock from employees' path -- themselves. Take 2 minutes to scan this short TNW article titled "The boring trait Google looks for in its leaders" for more on what Google has learned employees want from their bosses. Thanks to Georg von Laffert, our GI Certified Coach in Germany, for sharing this recent link.
Remote Bosses -- Mark Khabe, co-founder of PRIME Process Management Group with his wife, works from anywhere and everywhere. See recent photo below - Lombok, Indonesia - where he was working for 3 weeks while scuba diving. Notes Khabe, "One month I am in Indonesia, one month I am in Thailand, one month I am in India - just looking around for my next options." With 35 employees in Australia and India, Khabe feels the great part of being away from the business and always in different time zones is his team has to make their own decisions. "This is also driving accountability. They feel like this is their business rather than mine." And because he's always meeting new people and learning new things, it drives creativity and inspiration.
Collisions -- ...and to drive innovation, where you locate the restrooms is one of many "physical" decisions that the boss must get right. This week's Fortune article titled "What architects don't get about Steve Jobs spaceship" highlights several key decisions leaders make about where people sit. Jobs understood the importance of upping the accidental collisions of people to drive creativity and communication, lessons he first applied in designing Pixar's innovative HQ. Take 2 minutes to scan through the article (and there's a link to a much longer video recording of Jobs' presentation of Apple's new HQ to the Cupertino city council - it's worth watching if you have to win over the local authorities).
Eating a Scorpion -- You thought you had a bad boss. My son Cameron's "boss" on the first stop of his gap-year (jungles of Panama) had him eat a scorpion on his 18th birthday. If you have a teenager thinking about taking a year off between high school and college, Cameron has a blog titled "Filling the Gap" which might be of interest to them (including a photo of the scorpion-eating episode). And he'll be attending the Growth Summit in Vegas. Any executives wanting to expose their children to some outstanding biz education are welcome to bring them for just the cost of meals (and many do!).
COACHING:
Need help implementing the Rockefeller Habits?
EDUCATION:
Growth Summit Presented by Fortune
Las Vegas, NV - Oct 28-29, 2014
Mastering the Rockefeller Habits Workshops 2014 Los Angeles, CA - 30 September 2014
Seattle, WA - 9 October 2014
Nashville, TN - 16 October 2014
Wilmington, DE - 21 October 2014
Indianapolis, IN - 22 October 2014
Montreal, QB - 4 November 2014
Portland, OR - 6 November 2014
Austin, TX - 12 November 2014
Cedar Rapids, IA - 12 November 2014
Colorado Springs, CO - 12 November 2014
Fort Myers, FL - 13 November 2014
Philadelphia, PA - 13 November 2014
Houston, TX - 18 November 2014
Chicago, IL - 18 November 2014
Memphis, TN - 20 November 2014
Vancouver, BC - 25 November 2014
Denver, CO - 3 December 2014
Detroit, MI - 4 December 2014
San Diego, CA - 9 December 2014
Baseline Selling - Dave Kurlan
Creativity and Personal Mastery - Srikumar Rao
Daring Caution Approach to Pricing - Robert Sherlock
Fearless Leaders - Cathy Greenberg
How to Create Leadership at Every Level - David Marquet
Mastering the Complex Sale - Jeff Thull
Nail It Then Scale It - Paul Ahlstrom
Sumo Advantage - Bernie Brenner
The Seven Imperatives of Great CEO's - John Wilson
Why Growth Companies Stop Growing - Dave Power
Online Master Practitioner Certification courses:
Topgrading Mastering the Rockefeller Habits
Summits & Conferences
Great Game of Business with Jack Stack
Did you miss previous insights? - read here
Read Verne's Insights on Kindle http://www.amazon.com/gp/product/B003SX13YI
Sign up for Verne's Weekly Insights 08/14/2014
Escape Overseas; Best Persuasion Technique; Customer Funded Biz; Australia, NZ, Singapore, Jakarta
"...keeping you great"
HEADLINES:
Plan Your Escape Overseas -- my latest Fortune column (Aug 11 edition) highlights five reasons to take a sabbatical or move overseas to spur growth in your business. Specifically:
Get closer to the action
Eliminate distractions
Build new relationships
Uncover best practices
Beat burnout
Take 2 minutes to scan for details and then plan your move for 2015. Thanks to Larry Gilbert, Event Network; Vernon Menard, Choice Translating; and David Niu, TINYPulse for contributing to this column.
Customer-Funded Businesses -- Dell, Microsoft, and Banana Republic "raised" money from their customers to get started. And customers are the best source of growth capital. John Mullins' long awaited book titled The Customer Funded Business is the first to address this important source of funding. The co-author of the famous HBR article on the cash conversion cycle we've referenced for years, he outlines five approaches:
Matchmaker models (Airbnb)
Pay-in-advance models (Threadless)
Subscription models (TutorVista)
Scarcity models (Vente Privee)
Service-to-product models (GoViral)
If you're thinking of raising cash or just want more of it faster, read this book. GazellesPro and book club members will receive a copy next week (Mullins keynoted our last Summit).
"Customer" Sourced Sleep Aids -- Fortune announced it's first-ever Big Data All Stars - 20 people using this powerful approach to fuel their respective ventures. Scan down through the list (20 short descriptions of each big data application) and read about Monica Rogati, Vice President of Data, Jawbone. Using customer sourced data, they are learning what keeps certain groups of people awake - and then using this information to help them sleep better. Immediately following Monica is Onno Zoeter, Research Scientist, Xerox Research Centre Europe. See how he used big data to analyze parking in Los Angeles and reduced congestion by 10%. Then come hear Kenneth Cukier, co-author of the most important and practical book on big data, keynote the Growth Summit in Vegas.
Persuade Customers Using Visuals -- ...and if you run into closed-minded customers (or others), take 1 minute to scan CEO (Rapid Learning) Stephen Meyer's piece in Forbes titled "Persuasion: Fascinating Study Shows How to Open a Closed Mind." He highlights three typical approaches, but only one works. The answer surprised me, but makes the most sense - show your evidence in a graphical format! Update your website and sales materials immediately.