Last updated on 26 2014 Manual-1 Particulars of organization, functions and duties [Section 4(1)(b)(i)]
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You are welcome to contact us on the following websites/e-mail addresses:- |
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HELPLINES |
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The following helplines have been started by Delhi Police: |
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a. |
Public Grievances Cell has been set up in each of the Eleven districts of Delhi Police for redressal of public grievances under the direct supervision of an ACP. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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b. |
Districts Level Committee/Thana Level Committee Meetings, presided by respective Member of Parliament, represented by MLAs, MLCs and officials of civic bodies area are also organized by District DCsP at regular intervals. Besides, meetings are organized with Residents Welfare Associations and Market Traders Associations also at regular intervals. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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c. |
For speedy and just redressal of grievances, a number of measures have been taken including publishing of e-mail addresses of all district/unit officers, installing of complaint boxes at a number of places so that inconvenience to the common person is avoided while making complaints. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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d. |
There is a Traffic help line also at 011-25844444 for lodging traffic related complaints. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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e. |
A time table has been displayed at every Police Station when SHOs and other senior officers are available to public to attend their grievances, problems / complaints. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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f. |
Senior police officers of the rank of DCsP and ACsP visit police stations regularly for attending to complaints, grievances of public on the spot. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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g. |
Commissioner of Police Delhi is directly dealing with all complaints where allegation of corruption, non-co-operation, brutality and misbehaviour are received against any police officer, to restore public faith in the police. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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h. |
Post box No.171 for secret complaint. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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i. |
Complaint boxes in offices of DCsP & above officers. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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j. |
Display boxes showing the telephone numbers etc. and availability of officers – on dates specified. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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k. |
Website: http://www.delhipolice.nic.in/ and e-mail : delpol@del2.vsnl.net.in accessible to public for their comments / opinions and stolen / recovered vehicles informations. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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l. |
‘Sankraman Kaksh’ in every Police Station. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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m. |
Surprise checks by the teams of PHQ Vigilance Branch. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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n. |
Sensitization of staff handling public complaints. | |||||||||||||||||||||||||||||||||||||||||||||||||||
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