Police Assistance No. 100: The public in distress can reach PCR by dialing toll-free telephone No. 100. The distress calls so received are passed on to the PCR vans, through the Dispatch Wireless Operator for immediate assistance till the arrival of local police. PA-100 service may be broadly divided in to the following components:
Automatic Call Distribution (ACD) System: The ACD system is interface between the MTNL exchanges and the Call Center (100). This module ensures that all calls received on No. 100 are equitably distributed among the telephone operators and the Calling Line Identity (CLI) of the person making call on No.100 is also provided.
AVTS: A state of the art GIS/GPS based Vehicle Tracking System has been installed at Central Police Control Room, PHQ. The system facilitates the supervisory staff and Dispatch Wireless Operator in CPCR to monitor the movement of the PCR Vans in the field on a digital map of Delhi and the Dispatch Operator is able to guide the Patrol Vans to the exact scene of incident or a given address when a distress call is received.
Call Center (100): The Call Center comprises of 60 call receiving stations for incoming lines and 60 call taker positions are in operation. Each station is manned by a telephone operator of the rank of Constable (Executive). The operator receives the message from the caller, types a Challan on the computer and sends it to the Dispatch Wireless Operator electronically.
PCR Vans: The PCR Vans deployed in the field throughout Delhi. Each van is manned by three police personnel and is equipped with a wide range of equipment and accessories. The PCR van on receiving instructions from Dispatch Officer moves to the scene of crime and take control till arrival of the local police. In case the emergency or hot pursuit warranting reinforcement, more PCR vans are sent for swift action. Most of the time, PCR van is the first contact and aid to a person in distress.
Data Communication System: The communication of data (written message) is managed from the T.P. Room situated in the Central Police Control Room. It comprises of the following two data networks:
2.4 Cyber Highway: Cyber Highway has been established through MTNL on MPLS VPN Network for convergent services in Delhi Police at 243 locations (Police Stations/Offices).
2.5 C4i at PHQ: The C4i has been established at PHQ to create a Common Operational Picture providing uniformed situation awareness and an integrated decision support system.
Hot Lines: There are 42 Hot lines connecting the Central Police Control Room with various hospitals, civic bodies, Govt. agencies, neighboring police districts etc.
Centralized Public Address System: A Wireless Integrated Public Address (WIPA) system is installed at 31 crowded places and markets in Delhi and 13 major Delhi Metro Stations. Normally the announcements are made centrally from PCR to be heard at all the places simultaneously with a provision to make announcements selectively if the situation so warrants.
3.0 DISTRICT CONTROL ROOMS:
3.1 There are 11 District Control Rooms in Delhi for controlling communication within the district and coordinating with other districts and units. The control room functions under the direct control of the concerned district DCsP. Location of the district control rooms is given below:
