Lesson Plans LabSim pc pro


Section 13.10: Printer Troubleshooting



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Section 13.10: Printer Troubleshooting

Summary


This section examines techniques for troubleshooting printers. Details include:


  • Troubleshooting techniques

  • Driver issues

  • Considerations when the printout quality is poor

  • Laser printers

Students will learn how to:



  • Troubleshoot and resolve common printing problems.
A+ 220-802 Exam Objectives:

  • 4.9 Given a scenario, troubleshoot printers with appropriate tools

    • Common symptoms

      • Streaks

      • Faded prints

      • Ghost images

      • Toner not fused to the paper

      • Creased paper

      • Paper not feeding

      • Paper jam

      • No connectivity

      • Garbled characters on paper

      • Vertical lines on page

      • Backed up print queue

      • Low memory errors

      • Access denied

      • Printer will not print

      • Color prints in wrong print color

      • Unable to install printer

    • Error codes

      • Tools

      • Maintenance kit

      • Toner vacuum

      • Compressed air

      • Printer spooler



Lecture Focus Questions:

  • How do you clean an ink jet printer head?

  • How does the EP process differ from the LED process to create an electrostatic charge to hold dry toner to the paper's surface? 

  • In the laser printing process, how does the primary corona prepare the photosensitive drum for writing?

  • What is the best way to clean up a toner spill?

  • What are three obvious things you should check before doing more extensive printing troubleshooting?

  • What problems are indicated if the printer can print a test page, but you cannot send a print job to the printer from a workstation?

  • What problems are indicated if a print job is full of garbled text?

  • How does paper quality affect a printer?

  • What is typically the problem when a vertical stripe is printed down the print job?

Video/Demo Time



video13.10.1 Common Printing Issues 21:08

video13.10.2 Printer Troubleshooting 4:01

13.10.3 Troubleshooting Printing 22:04
Total 47.13

Number of Exam Questions


18 questions

Total Time


About 70 minutes

Section 13.11: Device Troubleshooting

Summary


This section discusses troubleshooting device problems. Details include:


  • Proper installation procedures

  • Elements to check when the device is not working properly

  • Strategies for consider when installing a new device leads to system instability

Students will learn how to:



  • Update and roll back device drivers.

  • Enable and disable devices in Device Manager.

  • Use the Last Known Good configuration, Safe Mode, and restore points to recover from device-related errors.

  • Update hardware device firmware.
A+ 220-802 Exam Objectives:

  • 1.4   Given a scenario, use appropriate operating system features and tools.

    • Administrative

      • Device manager

  • 4.2   Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU, and power with appropriate tools.

    • Common symptoms

      • Intermittent device failure

  • 4.6   Given a scenario, troubleshoot operating system problems with appropriate tools.

Lecture Focus Questions:

  • What are the first items you should check when you have installed a new device and it is not working properly?

  • How do you verify that a device is recognized and enabled in Device Manager?

  • What should you do if the system crashes during startup before you can log on?

  • If you cannot boot the system into Safe Mode, what steps should you take to boot the system?

  • Once you get the system started after reducing it to a minimal state, how will you identify the component that has the problem?

Video/Demo Time



video13.11.1 Device Troubleshooting 2:52

13.11.2 Troubleshooting Devices 13:45

13.11.6 Performing a Firmware Update 10:21
Total 26.58

Lab/Activity


  • Manage Devices 1

  • Manage Devices 2

Number of Exam Questions


8 questions

Total Time


About 40 minutes

Section 14.0: Capstone Exercises

Summary


This section contains two complex lab activities which require students to use a culmination of all the skills they have learned in this course.

Lab/Activity


  • Build a Computer From Scratch

  • Troubleshoot a Malfunctioning Computer

Total Time


About 40 minutes



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