Using information services

Element 1: Seek information on the hospitality industry

© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
15 These services capture and analyse information from various industry areas
– for example, they may focus on issues such as reasons for visiting the country/area, sources of inbound tourists, spending patterns, length of stays, attractions and destinations visited the range of topics is virtually limitless. In addition, most government agencies provide information to employers and these too can be regarded as information services
– most of these services are free and available as
E-newsletters
– newsletters sent via email Fact Sheets Updates Guides Information Sheets
Over-the-phone advice from inspectors, field officers or other appropriate personnel within the agency. In many cases, authorised officers will often visit your premises to assist you in addressing nominated issues.
1.2 Obtain information on the hotel and travel
industries to assist effective work
performance within the industries
Introduction
It is not sufficient that you work in the industry – you must work effectively and obtaining and using the correct information is the basis of this effectiveness. This Section looks at the type of information you need to obtain in order to work effectively and identifies different industry sectors and different types of businesses. The key to obtaining any information is for you to be proactive
– it is highly unlikely most information will seek you out, so you have to go and find it.
How to obtain the information
Obtaining the information you need is a matter of applying yourself to the sources identified in the previous Section.
In practice this can mean:
Subscribing to, and reading, industry magazines, newsletters, updates

Element 1: Seek information on the hospitality industry

16
© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge Picking and reading through the local and city newspapers
– especially those sections that carry articles/features on hospitality, tourism, and events Getting on Internet email lists and receiving newsletters and updates from the vast number of relevant industry government agencies, suppliers and/or support services Joining your local union or industry association to receive regular material
– and taking an active interest in the issues that are foremost in their minds Reading books on the industry sector that you are working in
– you should aim to read widely and include biographies of industry people, management texts, practical hands- on reference material and general literature on diverse industry topics Getting out and having a look around to see whats happening, what people are doing, what the competition is doing, and what people are doing and saying. And consider writing down what you find out from all of these sources. You will forget most of what you manage to find if you do not store it somewhere
– perhaps start a scrapbook maybe even buy a small filing cabinet.

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