Course Textbook
Textbook J.A. Fitzsimmons and M.J. Fitzsimmons, Service Management
Operations, Strategy, Information Technology, 8th edition (New York, McGraw-
Hill, 2019), with student CD-ROM. You may use a different edition version or a used textbook to reduce the cost.
Course Materia
ls Release Day
Each "week" of this course typically begins on a Monday (12:00 AM ET, and ends on a Sunday (11:59 PM ET, except for Week 1 of this course, which runs from Wednesday, Sept. 4
th through Sunday, Nov. 10
th
This first week a short week, running for 5 days. After that, weeks 2
– week will run for 7 days each, from Monday through Sunday. The course calendar at the end of this syllabus provides additional details with regards to the course schedule. Your final project will be assigned at the beginning of the Week 6, and it will be requested to submit no later than the end of the Week 6. The final exam will be released at the beginning of the Week 10, and it will be requested to submit no later than the end of the Week 10.
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