Monitoring eAccessibility in Europe: 2011 Annual Report
Monitoring eAccessibility in Europe: 2011 Annual Report
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Monitoring eAccessibility in Europe: 2011 Annual ReportMonitoring eAccessibility in Europe is a study led by Technosite in partnership with NOVA and CNIPA, in collaboration with I2BC, The Blanck Group and CDLP-NUI, for the European Commission, DG Information Society and Media, Unit H.3 'ICT for inclusion'. The views expressed in the study do not reflect the official position of the European Commission. Disclaimer The content of this report was prepared by a group of independent experts and only reflects the point of view of its authors. The Monitoring eAccessibility Consortium shall not be held responsible for the use that may be made of the information contained in this publication. This document is available at: http://www.eaccessibility-monitoring.eu/researchResult.aspx
All rights on this publication belong to the European Commission. Any reproduction or republication of this report as a whole or in parts without prior authorisation is strictly prohibited. TABLE OF CONTENTS Monitoring eAccessibility in Europe: 2011 Annual Report 181 Executive summary 190 1Introduction 203 1.1The challenge of eAccessibility 203 1.2Policy background and market drivers 207 1.3Approach and methodology of the study "Monitoring eAccessibility in Europe (2010-2011)" 211 1.4Structure of the report and accompanying documents 219 2The eAccessibility environment: social regulation in a global market 222 3The actual level of eAccessibility 237 1.2Policy implementation 338 4Comparative analysis 394 1.3The impact of eAccessibility activities on the actual level of eAccessibility 394 1.4Comparison of the actual level and progress of eAccessibility across countries and across sectors 410 1.5Comparison between the 2010 and 2011 results 419 5The perception of the users organisations about the actual level of eAccessibility 447 6Conclusions 454 7References 460 8Annex I: Methodology 463 1.5Data gathering methodology 463 1.6Web accessibility evaluation 469 1.7Quantification methodology for indicators 480 9Annex II: Main national market players identified 486 1.8Main national landline operators 486 1.9Main national mobile telephony operators 487 1.10Main national text and video telephone distributors 488 1.11Main national text and video relay service providers 489 1.12Mobile Web and Web evaluation: Governmental websites 490 1.13Mobile Web and Web evaluation: Private and sector-specific websites 501 1.14Main national computer manufacturers 507 1.15Main national OS developers 508 1.16Main national software developer 510 1.17Main national peripheral manufacturers 511 1.18Main national public broadcasters 513 1.19Main national commercial broadcasters 514 1.20Main national DTV equipment retailers 516 1.21Main national home appliance manufacturers 518 1.22Main national domotic network installers 519 1.23Main national telecare service providers 521 1.24Main national telecare devices manufacturers 522 1.25Main national retail banks 524 1.26Main national vending machine manufacturers 525 1.27Main national transportation companies 526 1.28Main national busiest bus station, train station and airport 527 1.29Main national public electronic library 529 1.30Main national libraries for disabled people 530 1.31Main national eBook reader manufacturers 531 1.32Main national universities 532 1.33Main national eLearning education providers 533 1.34Main national hardware and software databases 534 1.35Main national databases for Hearing aids, Braille displays, AAC systems 536 1.36Main national databases for Screen readers, Screen magnifiers, Voice recognition software and AAC software 538 10Annex III: Questionnaire to national expert for analysis of eAccessibility in technology aspects 540 Filling Procedure 540 2General information of the country 542 3Telephony 543 3.1Fixed telephony 544 3.2 Mobile Telephony 545 3.3Special telephones (text and videophones) and relay services 547 3.4Mobile web 550 4Internet (Web content) 553 5Computing 556 5.1Computer: Desktop and laptop 557 5.2Computer: Software 558 5.3Computer: Peripherals 560 6Television 562 6.1Television content 562 6.2Digital TV equipment 567 7Home environment 570 7.1Digital home 571 7.2Telecare 572 8Urban environment 575 8.1Automated Teller Machines (ATMs) 575 8.2Vending machines 578 8.3Virtual kiosks 579 8.4Public announcement systems 582 9Educational environment 584 9.1Electronic books 585 9.2E-learning platforms 587 10Assistive technologies 590 11Public procurement 596 12APPENDIX I. GENERAL METHODOLOGY FOR VALIDATING ACCESSIBILITY OF WEB CONTENT 598 12.1Sample selection of private Websites and Web pages 598 12.2Definition of Pass, Marginal fail and Fail 598 12.3Methodology for the automated validation of WCAG 1.0 and 2.0 599 12.4Methodology for human review validation of WCAG 1.0 compliance 600 12.5Methodology for validating the degree of implementation of WCAG 2.0 (Level “Double-A”) 606 13APPENDIX II. GOVERNMENTAL WEBSITES FOR THE MOBILE WEB EVALUATION 609 11Annex IV: Questionnaire to national experts for analysis of eAccessibility law and policy in Europe. 619 Filling Procedure 619 Background information 621 Economic situation, resources and information society readiness in your country 621 Policy about technology aspects 624 Technology-specific legislation and administrative regulation 624 Cross-cutting legislation and administrative regulation 652 LIST OF TABLES INDEX OF FIGURES Table . List of acronyms
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