Навчальний посібник Для студентів економічних І правових спеціальностей немовних вузів Суми двнз "уабс нбу" 2014
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- EXERCISES
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Unit 8GOODWILL MESSAGESA goodwill message is one that is sent strictly out of a sense of kindness and friendliness. Examples include messages conveying congratulations, appreciation, and sympathy. These messages achieve their goodwill objective precisely because they have no true business objective. Often a friendly gesture could be accomplished by telephoning instead of by writing – especially for minor occasions. But a written message, either in place of or in addition to the phone call, is more thoughtful, more appreciated, and more permanent. And because it requires extra effort and the recipient will receive fewer of them, a written message is much more meaningful than a telephone message. Congratulatory notes should be sent for major business achievements – receiving a promotion, announcing a retirement, winning an award, opening a new branch, celebrating an anniversary, and the like. Such notes are also appropriate for personal milestones – engagements, weddings, births, graduations, and other noteworthy occasions. Congratulatory notes should be written both to employees within the company and to customers, suppliers, and others outside the firm with whom you have a relationship. A note of thanks or appreciation is often valued more than a monetary reward. A handwritten thank-you note is especially appreciated today, when people routinely receive so many “personalized” computer-generated messages. A handwritten note assures the reader that you are offering sincere and genuine thanks, rather than simply sending out a form letter. And if you take the trouble to send a photocopy of your typed note to the person’s supervisor, the recipient will be twice blessed. Thank-you notes (either typed or handwritten) should be sent whenever someone does you a favor – gives you a gift, writes a letter of recommendation for you, comes to your support unexpectedly, gives a speech or appears on a panel, and so on. Don’t forget that customers and suppliers like to be recognized as well. Unexpected thank-you notes are often the most appreciated – to the salesperson, instructor, secretary, copy center operator, restaurant server, receptionist, or anyone else who provided service beyond the call of duty. Expressions of sympathy or condolence to a person who has experienced pain, grief, or misfortune are especially difficult to write but are also especially appreciated. People who have experienced serious health problems, a severe business setback, or the death of a loved one need to know that others are thinking of them and that they are not alone. Some of the most difficult messages to write are those expressing sympathy over someone’s death. These notes should be handwritten, when possible. They should not avoid mentioning the death, but they need not dwell on it. Most sympathy notes are short. Begin with an expression of sympathy, mention some specific quality or personal reminiscence about the deceased, and then close with an expression of comfort and affection. An offer to help, if genuine, would be appropriate.
a) We have pleasure in inviting you to our annual conference. This year it will be taking place at the Metropole Hotel, Brighton from 24 to 28 July. b) We would appreciate it if you could confirm your participation at your earliest convenience. c) Yours sincerely d) Dear Mr Higgins e) We enclose details of the conference, accommodation arrangements and a provisional programme. Last year you gave us a very interesting presentation on the subject of “Purchasing High Technology”. We would be very grateful if you would consider giving us an update on this. f) P Matthews Conference Organizer 3. Read the Thank-you note below, then complete the spaces (1-5) using the phrases (a-e).
Dear Mr. Greene, 1) _______for the opportunity to interview for the position of Senior Insolvency Practitioner in your firm. 2) _________your hospitality and enjoyed meeting you and members of your staff. I especially enjoyed hearing about your firm’s plans for expansion. 3) ________, interests, and skills are compatible with the goals of your firm. 4) ________, the experience I gathered in my previous employment has prepared me well for corporate insolvency work. 5) ________supervise a case from commencement of Liquidation to closure will be of value to your firm. I look forward to hearing from you. Yours sincerely, Julia Fenton 4. The following Thank-you Letters need to be revised in terms of style. Using phrases from the Useful Vocabulary, intensifiers and polite words, make the letters more polite. Also add other components of a business letter to make them ready for sending. I have received your comparison study yesterday. Thank you for collecting the information and getting it to me quickly. The material will be useful in helping us determine our production costs for the coming year. If I can reciprocate in any way, do not hesitate to contact me. The information I requested on the new camcorders arrived today. Thank you. I plan to use the data as part of my thesis on high tech piracy. If you would like, I will send you the results of my research. 5. Read the Sympathy Note and complete the gaps with the words from the box. challenging setback sympathy skills listing Just a note to express my (1) …….. at the loss of your job. I understand how (2) ……….. it is when something like this happens, but considering your (3) ………, I am sure this is just a temporary (4) ……... It shouldn’t be long before you are “back in the saddle.” In the meantime I am enclosing a job (5) ……… from the Doe Temporary Service in Lincoln that may be of interest to you.
Please accept my apologies for… Give my best regards to … I was saddened to hear the news. Please accept my deepest sympathy in your time of sorrow. We’re sorry to hear about … We all share your sadness. With best wishes Congratulations on the birth of your daughter. May you enjoy all the blessings of parenthood. I want to congratulate you on … and wish you… Congratulations on the completion of your doctoral degree (new job, …) May I wish you every success in your new career! Happy birthday and many happy returns of the day! We would like to invite you to … You are cordially invited to come to … Thanks again for… I’ll never forget the warm hospitality I’d like to return your kindness & hospitality. We deeply appreciate your thoughtfulness. I (genuinely) appreciate your efforts/help in … WRITTEN FOLLOW UPThink of a recent speech you have heard and enjoyed – perhaps by a speaker at a student organization meeting, a speaker sponsored by your institution, a guest speaker in class, or some similar presentation. Then write this person a letter of appreciation, letting him or her know how much you enjoyed and benefited from his or her remarks. (If you have not heard a speech you enjoyed lately, write a former professor, expressing appreciation for what you learned in class.) Use only actual data for this assignment. Directory: jspui -> bitstream -> 123456789 123456789 -> College day annual report 123456789 -> A. gw student and alumni numbers summary 3 123456789 -> Clustering Microarray Data within Amorphous Computing Paradigm and Growing Neural Gas Algorithm 123456789 -> Kankam boadu 123456789 -> Министерство сельского хозяйства и продовольствия республики беларусь 123456789 -> Personal informations: Nationality: Sudanese Date and place of birth 123456789 -> So far, administration of Koutthep village-fund group (Phonnady) is worked by boards, it has a common coordination and discussion Download 0.78 Mb. Share with your friends:
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