O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of

Where you acquire the Sendum Solution on the Hardware Upfront Option and the Findum Software is cancelled or terminated before expiry of the 36 month contract term for any reason other than Telstra’s breach, Telstra may charge you a Software ETC calculated as follows:

You agree that all applicable Hardware ETCs and Software ETCs are a genuine pre-estimate of the loss we are likely to suffer.

If we cannot resolve the queries you raised under section 1.23 above, we will refer your queries to Sendum support.

M2M Connectivity will also operate a helpdesk that you may contact by email (support@sendum.com.au) or telephone (03) 9696 3011 for support in relation to your use of the Sendum Solution. The Sendum Helpdesk will operate during normal business hours 8 am to 5 pm AEST Monday to Friday.

In relation to the installation of the Sendum Hardware, you must properly install and configure the Sendum Hardware or engage M2M Connectivity (or any other certified auto-electrician who holds all requisite qualifications in Australia and/or New Zealand (as relevant)). We are in no way responsible for the installation or configuration of the Sendum Hardware. The cost of installation is not included in the Sendum Hardware price. M2M Connectivity or your chosen third party will bill you separately for installation.

In order to obtain the benefit of the voluntary warranty in section 1.41, you must have your Sendum Device installed by M2M Connectivity, or a person expressly authorised by M2M Connectivity, or any other certified auto-electrician who holds all requisite qualifications in Australia and/or New Zealand (as relevant). Also, you must make the Sendum Hardware available for inspection and repair, at premises nominated by us, acting reasonably.

We are not responsible for the installation or configuration of the Sendum Hardware, by M2M Connectivity or any third party, and are not otherwise liable for any acts or omissions (including negligence) of the installer.

Your unique username and password will expire upon termination of your Sendum Solution.

You agree and acknowledge that you are responsible for the security of your unique username and password.

You understand that data transmitted over the Telstra Mobile Network using the Sendum Solution may be intercepted by third parties without our knowledge (or the knowledge of M2M Connectivity and Sendum Wireless).

You must ensure that your employees, agents and officers, must:

1. not disclose any usernames and passwords related to your Sendum Solution to an unauthorised third party;

2. take all reasonable steps to prevent any unauthorised access to the Findum Software and M2M Connectivity’s or Sendum Wireless’ website; and

3. maintain all copyright notices on the Findum Software (and associated documentation) provided to you.

You must:

1. comply with any terms and conditions on which M2M Connectivity provides you with any part of the Sendum Solution;

2. comply with the reasonable directions of M2M Connectivity from time to time regarding the use of the Sendum Solution; and

3. not use any equipment in connection with the Sendum Solution that has not first been approved, in writing, by M2M Connectivity.

You understand that:

1. if you download or access any data, information, files or other materials from M2M Connectivity’s or Sendum Wireless’ website you do so at your own risk;

2. the functionality of the Sendum Solution may be restricted by the functionality and limitations of our mobile network, global positioning systems and the Internet and may not be available in all areas or circumstances or at all times;

3. in many cases, the Sendum Solution is deployed to supplement and enhance existing applications. While the Sendum Solution can be deployed in industries providing monitoring and emergency services, it is important to remember that the Sendum Solution may not be suitable for all circumstances. Specifically, the Sendum Solution is not intended to act as or replace existing or otherwise required fail-safe technologies and any use of the Sendum Solution is at your own risk;

4. the Findum Software may be subject to outages and may not be available online at all times;

5. Sendum Wireless or its licensors own all intellectual property rights in the Findum Software, Sendum Hardware and any associated documentation; and

6. it is your responsibility to ensure that your use of the Sendum Solution complies with any relevant privacy obligations.