BlackBerry® Advanced Service What is the BlackBerry Advanced service?

BlackBerry® Advanced Service

What is the BlackBerry Advanced service?

1. The BlackBerry® Advanced service (BlackBerry Advanced) allows eligible customers to enable advanced security features on their compatible BlackBerry device.

Availability

2. We supply BlackBerry Advanced for business purposes and you must use BlackBerry Advanced predominantly for business purposes.

3. To obtain the benefits of BlackBerry Advanced you need:

   1. BES 10.1+ service software; and

   2. for each intended user of BlackBerry Advanced:

      1. a compatible BlackBerry 10 device (OS 10.1+);

      2. a BlackBerry 10 Client Access Licence; and

      3. an eligible Telstra Business mobile voice plan (as determined by us),

which you need to pay for separately.

4. If you cease to meet the requirements in section 31.3 (a) and (b) you will still be charged for BlackBerry Advanced until you contact us to cancel your BlackBerry Advanced service.

BlackBerry Advanced service

5. BlackBerry Advanced is available on a casual month to month basis.

6. We charge you $15 per month for each BlackBerry Advanced service you request. You need to purchase a BlackBerry Advanced service for each intended user.

BlackBerry 10 Client Access Licences

7. You may purchase BlackBerry 10 Client Access Licences from us.

8. If we sell you BlackBerry 10 Client Access Licences on an annual basis, this means that your licences will expire 12 months from the date of activation. It will not automatically renew, and you must purchase a new BlackBerry 10 Client Access Licence on or before it expires.

9. We are not able to keep a record of your BlackBerry 10 Client Access Licences or their expiry dates, or send you any reminders or warnings before they expire. You are responsible for keeping records of the expiry dates for your BlackBerry 10 Client Access Licenses.

10. You must pay for each BlackBerry 10 Client Access Licence upfront. If you cancel the BlackBerry 10 Client Access Licence before it expires, you will not be entitled to a pro-rated refund of the unused portion of the licence fee.

Additional terms

11. You must also comply with the terms of Research in Motion Limited (RIM) for the use of BlackBerry Advanced and BlackBerry 10 Client Access Licences software licence as advised to you by RIM.

Your information

12. We may use and disclose personal information about you and your users in accordance with our Privacy Statement, including to provide the BlackBerry Advanced service, or BlackBerry 10 Client Access Licences, to you. A copy of this statement can be obtained at http://www.telstra.com.au/privacy/index.htm.

Support

13. We will operate a helpdesk for all of your services connected to BlackBerry Advanced. This helpdesk can be contacted by your nominated IT administrator by email or telephone. The helpdesk will provide reasonable email and telephone support in relation to BlackBerry Advanced. The helpdesk will operate 24x7. The helpdesk will be required to obtain information from your nominated IT administrator. The helpdesk may not be able to assist if your nominated IT administrator is unavailable.

Support services will not be provided in relation to faults or problems with your BES software, including installation and upgrades.

33. The Fleet Complete GPS Tracking Solution

1. The Fleet Complete GPS Tracking Solution (“Fleet Complete Solution”) uses the Telstra Mobile Network to provide near real time vehicle location and asset tracking, driver performance monitoring and reporting. There is also an option to use the Iridium satellite network when the vehicle or asset is outside of Telstra Mobile Network coverage areas. The functionality available to you via a Fleet Complete Solution depends on the accessories and services selected by you (as described in section 1.2). The Fleet Complete Solution was formerly known as the Securatrak GPS Tracking Solution.

2. To use up the Fleet Complete Solution, you will need:

   1. a Fleet Complete hardware device, which may include the:

1. GO7 device;

2. AT4 or AT5 Satellite Tracker;

3. AT6 3G Asset Tracker;

1. for each GO7 device taken up, an appropriate Fleet Complete application software licence consisting of:

   1. Base Plan;

   2. Business Plan;

   3. Fleet Plan; or

   4. Fleet Complete Platform (note the Fleet Complete Platform is not compatible with the Base, Business or Fleet Plans).

2. for each Asset Tracker taken up, an appropriate Fleet Complete application software licence consisting of:

   1. AssetTrak 1;

   2. AssetTrak 2;

   3. AssetTrak 3; or

   4. AssetTrak 4

(“Fleet Complete Software Licence”)

1. You may, at your option, take up the hardware accessory options and services, set out in the table in section 1.5 (“Fleet Complete Hardware, Accessories and Services”).

1. You may also take up a satellite communications unit to access the Iridium satellite network when your vehicle or asset is not within Telstra Mobile Network coverage areas (“Satellite Unit”). As Telstra does not offer this service, you will need to acquire this service from Fleet Complete Pty Ltd (“Fleet Complete”) or another third party provider. However, you must purchase this Satellite Unit from Telstra.

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