You understand that you have no rights or interests in the Fleet Complete Software other than those expressly granted in this section

You understand that you have no rights or interests in the Fleet Complete Software other than those expressly granted in this section.

11. Your Fleet Complete Software licence also includes a mobile data plan.

12. You must not extract the SIM from the Fleet Complete Hardware device, which may only be used in the particular Fleet Complete Hardware device and in accordance with these terms.

13. You can purchase the Fleet Complete Solutions on either:

    1. an upfront option, where you will need to:

       1. enter into a month-by-month contract for the Fleet Complete Software licence(s); and

       2. make an upfront payment for Fleet Complete Hardware, Accessories and Services and other costs;

(“Upfront Option”), or

2. a repayment option, where you will need to:

   1. enter into a month-by-month contract for the Fleet Complete Software Licence(s); and

   2. enter into a 36-month contract for the repayment of Fleet Complete Hardware, Accessories or Services and other costs paid in monthly instalment;

(“Repayment Option”).

3. A bundled hardware and software option, where you will need to

enter into a 36-month contract for the:

1. Fleet Complete Platform Licence(s) (note that the Fleet Complete Platform is not compatible with the Base, Business or Fleet Plans) ; and

2. for the repayment of Fleet Complete Hardware and standard installation services,

paid in monthly instalment (“Bundled Option”).

14. If we offer you a Repayment Option or a Bundled Option, property in and title to any Fleet Complete Hardware devices (and accessories, if applicable) under the Repayment Option or a Bundled Option passes from us to you on delivery of the Fleet Complete Hardware to you.

15. If you fail to pay the monthly instalments, we may suspend or cancel your Fleet Complete Solution in accordance with the General Terms of Our Customer Terms.

16. Hardware ETCs will apply for the Fleet Complete Hardware on a Repayment Option or a Bundled Option in accordance with clause 34.21, below.

17. You can cancel your Fleet Complete Software licence at any time by telling us in writing at least 30 days beforehand. However, if you cancel a Fleet Complete Software licence, you will be unable to use the Fleet Complete Solution.

18. We may cancel your Fleet Complete Software licence immediately if you become insolvent or you fail to maintain your Fleet Complete Hardware devices repayments. Hardware ETCs may apply.

19. We may cancel your Fleet Complete Software licence if you breach any of these terms and conditions and you fail to remedy that breach within 14 days of receiving a written notice from us (or our nominated third party). Hardware ETCs may apply.

20. We may terminate your access to our networks if you use them to adversely impact the operation and/or other customers’ enjoyment of our network or if you breach a material term of these terms, in accordance with the General Terms of Our Customer Terms. We will tell you before this happens.

21. Where you acquire the Fleet Complete Solution on a Repayment Option or a Bundled Option and this contract is cancelled or terminated before expiry of the 36 month contract term for any reason other than Telstra’s breach, Telstra may charge you a Hardware ETC calculated as follows:

Hardware ETC payable

=

ETC Base x number of months remaining in your contract term 36

Note: ETC Base is the minimum cost on a 36-month Repayment Option or Bundled Option for the Fleet Complete Hardware (as set out in the price list contained in the Application Form)

22. You agree that all applicable Hardware ETCs and Software ETCs are a genuine pre-estimate of the loss we are likely to suffer.

23. You can contact us by telephone for support or with questions on your Fleet Complete Solution.

24. If we cannot resolve the queries you raised under clause 1.23 above, we will refer your queries to Fleet Complete support.

25. Fleet Complete will also operate a helpdesk that you may contact by email (telstra@Fleet Complete.com.au) or telephone (1300 853 852) for support in relation to your use of the Fleet Complete Solution. The Fleet Complete Helpdesk will operate 8.30 am to 7 pm AEST Monday to Friday.

26. You must properly install and configure the hardware or engage Fleet Complete (or any other certified auto-electrician who holds all requisite qualifications in Australia to install and configure the hardware where required. We are in no way responsible for the installation or configuration of the hardware. The cost of installation is not included in the hardware price for this option, unless otherwise stated. Fleet Complete or your chosen third party will bill you separately.

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