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In order to obtain the benefit of the voluntary warranty in clause 1.41, where professional installation is required, your relevant device or unit must be installed by Fleet Complete or a person recommended by Fleet Complete or any other certified auto-electrician who holds all requisite qualifications in Australia. Also, you must make the Fleet Complete Hardware available for inspection and repair, at premises nominated by us, acting reasonably.

  • We are not responsible for the installation or configuration of Fleet Complete Hardware, by Fleet Complete or any third party, or are otherwise liable for any acts or omissions (including negligence) of the installer.


    Username and password


      1. You will be provided with a unique username and password for the Fleet Complete Software, which are required for your use of the Fleet Complete Solution.

      2. Your unique username and password will expire upon termination of your Fleet Complete Solution.

      3. You agree and acknowledge that you are responsible for the security of your unique username and password.


    Security of data


      1. You understand that you are responsible for the security and integrity of the data transmitted between your Fleet Complete Hardware and the Fleet Complete Software.

      2. You understand that data transmitted over the Telstra Mobile Network or the Iridium satellite network using the Fleet Complete Solution may be intercepted by third parties without our knowledge (or the knowledge of Fleet Complete).

      3. If you require additional security for your data, please contact your authorised Telstra or Fleet Complete representative.


    General


      1. You must ensure that your employees, agents and officers, must:

        1. not disclose any usernames and passwords related to your Fleet Complete Solution to an unauthorised third party;

        2. take all reasonable steps to prevent any unauthorised access to the Fleet Complete Software and Fleet Complete' website; and

        3. maintain all copyright notices on the Fleet Complete Software licence(s) (and associated documentation) provided to you.

      2. You must:

        1. comply with any terms and conditions on which Fleet Complete provides you with any part of the Fleet Complete Solution;

        2. comply with the reasonable directions of Fleet Complete from time to time regarding the use of the Fleet Complete Solution; and

        3. not use any equipment in connection with the Fleet Complete Solution that has not first been approved, in writing, by Fleet Complete.

      3. You agree to indemnify Fleet Complete and us for any direct or indirect loss, expense or damage which we may incur as a result of any breach of your obligations in clause 1.9.

      4. You understand that:

        1. if you download or access any data, information, files or other materials from Fleet Complete’s website you do so at your own risk;

        2. the functionality of the Fleet Complete Solution may be restricted by the functionality and limitations of our mobile network, global positioning systems and the Internet and may not be available in all areas or circumstances or at all times;

        3. successful use of the duress function using the Dash Duress & IOX Harness and Remote Pendant products is subject to Telstra Mobile Network availability (and where applicable, Iridium Satellite availability) and may not be available in all areas or circumstances or at all times;

        4. duress notifications via the Dash Duress & IOX Harness and Remote Pendant products will be sent to you via the Fleet Complete software or via email or SMS to your nominated contact (where you have set up this feature) and you are responsible for monitoring the Fleet Complete software for alerts and notifications as neither Telstra or Fleet Complete will monitor your use of the Fleet CompleteSolution.

        5. the Fleet Complete Hardware (including the Dash Duress & IOX Harness and Remote Pendant products) are not a substitute for the Emergency Services or calling “000” where required;

        6. the Fleet Complete Software may be subject to outages and may not be available online at all times;

        7. we are not providers of the Iridium satellite service and we have no control over its provision or operation;

        8. Fleet Complete or its licensors own all intellectual property rights in the Fleet Complete Software, Fleet Complete Hardware and any associated documentation; and

        9. it is your responsibility to ensure that your use of the Fleet Complete Solution complies with any relevant privacy obligations.


    Limited Warranty and Liability
      1. In addition to your non-excludable rights under Australian consumer protection laws, we expressly and voluntarily warrant that the Fleet Complete Software provided to you will substantially function in accordance with its specifications (as described in the documentation provided to you in connection with your Fleet Complete Solution Application) for the term of your licence. However, you understand that the Fleet Complete Software may have minor or inherent defects. If there is a defect in your Fleet Complete Software, Fleet Complete will (at no cost to you and in addition to any other rights you have under consumer protection laws) provide remedial services to correct any errors which are caused by a defect in an unmodified Fleet Complete Software.

      2. You agree that from time to time Fleet Complete may update to the Fleet Complete Software.

      3. In addition to your rights under Australian consumer protection laws which cannot be excluded, and subject to clauses 1.42, 1.43 and 1.44:

        1. we expressly and voluntarily warrant that the Fleet Complete Hardware will be free from Defects for 36 months from the date the Fleet Complete Hardware is installed; and

        2. for the purpose of this voluntary warranty, “Defects” means:

          1. any material fault, failure, degradation, deficiency or error in the Fleet Complete Hardware; and

          2. any functionality or performance of the Fleet Complete Hardware or not in accordance with the specifications applicable to the Fleet Complete Hardware.



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