Office of the Attorney General Annual Report 2008 Incorporating the

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Strategy 1

Deliver the Office’s key commitments in its Client Service Guide 2008 – 2010 and Client and Customer Charter for Advisory Counsel and Administration.

Performance indicators

Compliance with the Client Service Guide and Charter commitments evaluated through regular formal reviews, annual meetings of Client Panel and client surveys in 2008 and 2010. Benchmark progress and improvement against previous survey and review results which consider:

Effectiveness in communicating proactively with clients;
Responsiveness and timeliness in service delivery performance;
Accuracy, quality and consistency of work outputs/advice provided;
General service delivery and professionalism of Advisory Counsel;
Client contributions to service delivery;
Improvements achieved over intervening periods.

Strategy 2

Maintain close co-operation with the OPC, the CSSO and Departmental legal adviser in the handling of legal work

Performance Indicators

Procedures and practices set out in the Report of the Group on the Quality Control of Legislation monitored and reviewed;
Demonstrate co-ordination with legal advisers in Government Departments and other State Offices with regular review meetings with those legal units;
Pursue continuous improvement in the operation and development of the case and records management system and use of system in handling all legal work.

Strategy 3
Continued development of knowledge management.
Performance Indicators

Contribute to and participate in legal issues meetings;
Continued inclusion of relevant documents on know-how database;
Continue to share knowledge and expertise at legal Group meetings.

Strategy 4

Implement the risk management policies of the Office.

Performance Indicators

Provision of information to Director General, Management Advisory Committees and Attorney General on areas of significant risk;
Embed the Office’s Risk Management Strategies including regular formal review of Group and Corporate Risk Registers;
Continue to develop and review system for monitoring of sensitive legal files;
Report three times yearly to Government on sensitive litigation;
Agree and monitor adherence to Office policies, protocols and workflows.

Strategy 5

Participate in the development of Financial Management in the Office to ensure the delivery of outputs in accordance with the Office’s Annual Output Statement and ensuring value for money.

Performance Indicators

Monitor inputs and the delivery of outputs across a range of selected legal tasks in the context of the Advisory Counsel Programme for the Office’s Annual Output Statement;
Plan and allocate resources having regard to trends in workloads and complexity and volume;
With CSSO, monitor and evaluate the quality of service provided by external counsel.

Strategy 6
Plan for the future in advisory legal services.

Performance Indicators

Annually review legal services provided and other activities to ascertain what changes, if any, should be made in method of delivery or organisational management;
Monitor and respond to emerging legal issues.

Objective 2
To implement the Office’s Human Resources Strategy relevant to Advisory Counsel.
Strategy 1
Recruit, train and develop new Advisory Counsel.
Performance Indicators

Seek appropriate Department of Finance sanction for and recruit Advisory Counsel as necessary;
Review Office’s induction of new Advisory Counsel entrants;
Review on an ongoing basis specific training and development requirements for Advisory Counsel.

Strategy 2
Develop and implement strategic training programme in legal and management issues.
Performance Indicators

Develop and implement programme for further/ongoing strategic training and development for Advisory Counsel;
Provision of ongoing support and training to seconded Advisory Counsel.

Strategy 3
Ensure correct application of PMDS for legal staff.
Performance Indicators

Implement the integrated PMDS and HR training and development priorities;
Annual review for members of each specialist Group of progress toward meeting targets in PMDS, education, training and development.

Objective 3
To assist in the co-ordination of legal services of the State

Strategy 1
Contribute to effective public service by assisting in the co-ordination of the legal services of the State.
Performance Indicators

Demonstrate co-ordination with legal advisers in Government Departments and other State Offices with regular review meetings with those legal units;
Embed and refine the operation of the secondment of Advisory Counsel to Government Departments including annual reviews of operation of the secondment of Advisory Counsel arrangements;

Review and enhance the system to facilitate and co-ordinate the approach to domestic and ECJ litigation;
Review and further develop the role of Legal Counsellor to the Irish Permanent Representation to the European Union;
Participate in the work of the AGO/Law Reform Commission Consultative Committee.

Strategy 2
Provide legal services to Government in the implementation of litigation and compensation scheme policies and in the handling of cross-Departmental issues.
Performance Indicator

Participation in and providing advice to interdepartmental working groups and committees on cross-Departmental issues.

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