Our Customer Terms


In addition to the inclusions set out above, each plan includes



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In addition to the inclusions set out above, each plan includes:

        1. unlimited Local calls;

        2. unlimited standard national calls (except S plan, which are 80c per call).

        3. unlimited calls to standard Australian mobiles (except the S and M plans which are 36c/min plus a 55c call connection fee)

        4. calls to 019 numbers, Free on account calls, Messagebank®;

        5. international call at standard rates (except for the XL plan which includes calls to eligible countries as updated on Telstra.com/business/international calls).

The DOT Core Plans above do not include calls to 13xx numbers which are charged 40c per call.


                1. For customers who took up a DOT Core Plan 14 February 2017 to 26 February 2018 (inclusive):


                  Core Plan

                  $80

                  $100

                  $150

                  $200

                  Monthly fixed data allowance

                  500GB

                  1,000GB

                  Unlimited (2000GB before your Dec 2017 bill cycle start date)

                  Unlimited (4000GB before your Dec 2017 bill cycle start date)

                  Fixed Data Excess Usage Charge

                  Excess data charges are 0.1¢ per MB

                  You will not receive any fixed broadband excess data charges for your first two months of your Core Plan



                  Not applicable from 1 December 2017



                  Excess Usage Cap (per service)

                  $300 per month

                  Not applicable from 1 December 2017

                  Standard Professional Installation

                  $10 per month for 24 months or $240 upfront

                  IP handset
                  (Optional for NBN Core Plans only)

                  Starting from $10 extra per month for 24 months

                  Minimum cost over 24 months for DOT on ADSL2+

                  $2,640

                  $3,120

                  $4,320

                  $5,520

                  Minimum cost over 24 months for DOT on the NBN

                  $2,400

                  $2,880

                  $4,080

                  $5,280



                1. For customers who took up a DOT Core Plan from 6 September 2016 to 13 February 2017 (inclusive):

Core Plan

$80

$100

$150

$200

Monthly fixed data allowance

200GB

600GB

Unlimited (2000GB before your Dec 2017 bill cycle start date)

Unlimited (4000GB before your Dec 2017 bill cycle start date)

Fixed Data Excess Usage Charge

Excess data charges are 0.1¢ per MB

You will not receive any fixed broadband excess data charges for your first two months of your Core Plan



Not applicable from 1 December 2017



Excess Usage Cap (per service)

$300 per month

Not applicable from 1 December 2017

Router package

(includes router & standard installation)



$20 per month for 24 months or $480 upfront

IP handset
(Optional for NBN Core Plans only)

Starting from $10 extra per month for 24 months

Minimum cost over 24 months for DOT on ADSL2+

$2,640

$3,120

$4,320

$5,520

Minimum cost over 24 months for DOT on the NBN

$2,400

$2,880

$4,080

$5,280


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