Auto-Attendant (not available to new customers on and from 20 May 2013)

Auto-Attendant (not available to new customers on and from 20 May 2013)

18. Auto-attendant is no longer available to new customers taking up a DOT service on or after 20 May 2013.

19. Auto-attendant is a feature of your digital voice service which lets you forward calls to your main business number to other services and is included at no additional cost if you took up your DOT service on or before 19 May 2013.

20. If you use auto-attendant to forward calls to other services, we treat this as if you are making a call to the number to which the call is being forwarded.

21. If the number to which you are forwarding the call is on your DOT account and is physically located in Australia, there is no charge for forwarding the call. If the number is not on your DOT account or is outside Australia (for example, if the call is forwarded to a mobile service which is overseas), you will be charged for the call at the rates applicable to a Core S Plan.

DOT Core Plan pricing and inclusions

22. In addition to the inclusions set out in clause 8.1 each Core Plan includes:

    1. unlimited Local calls;

    2. an included data allowance;

    3. some included calls, depending on which Core Plan you choose;

    4. MessageBank® diversion and retrieval in Australia;

    5. Access to CommPilot, an online call management tool; and

    6. Access to CallConductor, an account and user management tool.

23. Each month you have to pay us the Monthly Fee and the applicable charges for any calls you make that aren’t included in your Core Plan and for any data you use in excess of your included data allowance.

24. You may choose from the following Core Plans.