Article II Provision and Administration of Common IT Services 1. The UN Resident Coordinator, through the IT Support Team, will be responsible for the direction and administration of the Common IT Services with respect to the One UN House asset forth in Annex II of this Memorandum. 2. The UN Resident Coordinator will enter into separate Service Level Agreements with the Resident UN Organisations which will establish the terms and conditions of the Common IT Services to be provided by the IT Support Team the turnaround time on each service provided and details of each service category as well as any cost recoverable. 3. The type of service to be rendered is set forth in Annex II of this Memorandum. Subsequent services maybe added as a result of periodic review as provided for in Article IV below. Such additional services will be documented, sequentially numbered, and signed by the Resident UN Organisations and attached to this Memorandum thereby forming an integral part of this Memorandum. 4. The Common IT Services will be available to the Resident UN Organisations upon signing this Memorandum, and such services will be provided equally to all Resident UN Organisations. 5. The Resident UN Organisations will ensure that requests for services are submitted as per procedure outlined in the Service Level Agreement, and that the Common ICT Services are used solely for official purposes in accordance with the Viet Nam One UN ICT Use Policy 6. The Resident UN Organisations will provide the IT Support Team with any specifications, documentation, instructions, information, data, access to servers and other user facilities or equipment reasonably required by the IT Support Team in order to perform its obligations under this Memorandum and respective Service Level Agreement. 7. The IT Support Team will provide consistent and reliable services to the Resident UN Organisations in accordance with applicable regulations, rules and policies. Approaches and solutions shall be developed and offered inconsideration of the environment that the requesting Resident UN Organisations operates as well as the Resident UN Organisation’s needs and IT Support Team’s capabilities. 8. All services provided by the IT Support Team are for the exclusive benefit of Resident UN Organisations, including any resulting title or other property rights, unless agreed otherwise. 9. The IT Support Team will provide any information and documentation requested by the Resident UN Organisations as per Viet Nam One UN ICT Use Policy.
ICT Reference Group Guidelines for DaO in ICT at the Country Level Page 55 of 59
