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ICT-Guidance-on-Delivering-as-ONE-at-Country-Level-March-2014-final-1 (1)Document Outline - 1 Introduction
- 1.1 Background
- 1.2 Business Perspectives of ICT
- 1.3 Key Benefits
- 1.4 Risks
- 1.5 General Strategy
- 2 Organizing for Delivering as One in ICT
- 2.1 Establishing UNCT Commitment
- 2.2 Establishing the Country Team ICT working group
- 2.3 Role of the ICT Reference group
- 2.4 Identifying ICT Opportunities and Gaps
- 2.4.1 Goals of Conducting Joint ICT Assessments
- 2.4.2 Identifying Potential ICT Efficiencies and Value -Added Services
- 2.5 Presenting the ICT Roadmap for UNCT Endorsement
- 3 Preparing for Delivering as One ICT Projects
- 3.1 Preparing the Business Case
- 3.2 Assessment of Sustainability Issues
- 3.3 Leveraging Business and ICT RG
- 3.4 Gaining UNCT Approval for Business Case
- 3.5 Funding ICT DoA projects
- 4 Implementing Delivering as One ICT Projects
- 4.1 Identifying the Project Manager
- 4.2 Project Methodology and Project Plan.
- 4.3 Project Governance
- 4.4 Gaining Commitment
- 4.5 Technical Guidance
- 5 Supporting Shared ICT services and business solutions
- 5.1 Defining the Service Catalogue
- 5.2 Defining the Service Management Model
- 5.2.1 The Service Agency Model
- 5.2.2 Common Operations Service Centre (SC) Model
- 5.2.3 Outsourcing
- 5.3 Defining the UN Service Agreement
- 5.4 Defining the Financial Model
- 5.5 Service Management Board best practice
- 6 Technical Guidelines
- 6.1 Guiding Principles
- 6.2 Reference architectures
- 6.3 Green IT Recommendations
- 6.3.1 Objectives
- 6.3.2 Scope
- 6.3.3 Four Steps to Creating the Green IT Action Plan
- 6.4 Data Centre Architecture
- 6.5 IT Security Architecture in Delivering as One
- 6.5.1 IT Security Architecture Principles
- 6.6 Network Architecture in Delivering as One
- 6.6.1 DaO Network requirements scenarios
- 6.6.2 High Level Requirements to consider
- 6.6.3 Architecture and design concepts
- 6.6.4 Metropolitan Area Network (Reference Architecture C)
- 6.7 WAN Connectivity in Delivering as One
- 6.7.1 Connectivity Options
- 6.7.1.1 Private Terrestrial Connectivity
- 6.7.1.2 Private IP VSAT
- 6.7.1.3 Shared Internet Access
- 6.7.1.4 Redundant Connectivity
- 6.7.1.5 Backup Connectivity Options
- 7 Business Solutions
- 7.1 Enabling access to business solutions
- Annex A ICT Reference Group Terms of Reference (2014)
- Annex B Sample Information for Joint ICT Assessments
- Annex C Sample Service Catalogue Template
- Annex D Sample Service Manager Terms of Reference
- Annex E Skeleton UN Level Agreement
- Annex F Financial Model Proposal
- Annex G Data Centre Module
- Annex H Common ICT Services MoU
- Annex I Reference Architectures
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