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Procedure for PING Test:
start-> run,
then type ping 192.168.1.1 t and press enter.
If reply is ok, then check the modem configuration. If reply is not ok (i.e. Destination host unreachable or request timeout, then LAN card Ethernet Driver or modem is faulty. So, better you check your modem in another PC or laptop for modem verification.
2.
If ADSL/ DSL/ Link light of your modem is not stable means either blinking or off. First of all check your CPE (i.e. Modem, Splitters,Phone Jack etc) Physical connection, whether all are connected perfectly. If all is ok, then surpass the Splitter box and directly terminate the line cable to your modem, it should work if your splitter is faulty. Still your Link light is not stable then you should lodge a complain to BSNL office or through online complain Portal.



ERROR 769: “The specified destination is not reachable”
Reason:
Due to LAN port disabled.
Solution:
Enable the LAN port (or Local Area Connection).
Procedure:
Start->setting->control panel->network connection->right click on local area connection-
>enable

ERROR 691:
Access was denied because the username and/or password was
invalid on the domain”
Reason:
1.
Incorrect Username or password, or Spelling error.
2.
Due to forget of changed password.
3.
Due to wrong port binding by ISP.
4.
Due to authentication problem in AAA server of ISP.
Solution:
1.
Check spelling of Username password.
2.
Verify Caps Lock Key.
3.
Ask to BSNL office for password reset.

ERROR 676: “The phone line is busy”
Reason:
Due to Modem Configuration problem.
Solution:
Reconfigure the modem with correct value of VPI/ VCI.

ERROR: 619-
The remote computer did not respond and port was closed”
Reason:

It occurs when another application / process requires the same port as being used by the broadband / internet modem. In particular, fax software is often associated with error Due to corrupted Modem USB driver (If using).
3.
Due Registry Problem.
4.
You may have installed a router and is causing you some issues with connectivity.
Solution:
1.
Most of the time, when you restart your system it automatically solved.
2.
Fix your System registry problem with registry cleaning software.
3.
Uninstall and reinstall your Broadband modem USB driver.

ERROR 651: “Your modem (or other connecting device) has reported an error”
This error comes mainly on Windows 7 OS. This problem is due to problem in windows 7 files mainly with PPPoE driver file raspppoe.sys.
Solution:
1.
Replace the raspppoe.sys in Windows/System32/Drivers directory. (High Risk The RAS
PPPoE driver file “raspppoe.sys” found under c:\windows \system32\drivers folder seems to be the root cause of the problem. Fortunately, we can workaround the problem simply by renaming the original raspppoe.sys file to something like “raspppoe_orig.sys” copying a working file from a Windows Vista system. If you do not have access to a Windows Vista system. You may download raspppoe.sys file unzip) from http://www.windowsreference.com/wp-content/uploads/2009/05/raspppoe.zip
2.
Windows System Restore in backdate may solve the problems.
3.
Uninstall Microsoft Virtual PC 2007, the problem seems to be fixed.
4.
Disable IPv6 for your connection source.
5.
Reinstall LAN/NIC drivers.
6.
Last but most easy solution is to change the modem configuration from Bridge to
PPPoE (This procedure I will explain in Modem Configuration Topic.


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