Maintain hospitality industry knowledge



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TM Maintan hosp ind knowledge 310812
develop-and-update-tg, SITHIND001B R1
Workers' compensation
Employers are required to have all their employees protected by workers' compensation insurance this means employees must be insured by their workplace against injury or illness in the workplace. The compensation from the insurance will cover costs relating to rehabilitating the injured worker providing for items such as reimbursement of wages (or part of) during the recovery stages. There is commonly also a requirement every effort is made by the employer to rehabilitate the worker. Workers are required to cooperate with any activities identified (for example, by doctors, medical personnel) to facilitate their return to the workforce this may include attending sessions designed to rehabilitate them, or working indifferent duties at their workplace.
Training
Training can occur onsite or offsite, using in-house or external trainers. Participation in training can be a condition of your employment. Training is commonly required for mandatory industry licences/certificates (relating to liquor service, safe food handling, gaming) as well as in in-house procedures such as emergency procedures, evacuation, food and beverage preparation and service. Alack of attention to training often leads to a reduced level of competency which has adverse impacts on your ongoing employability, promotional prospects and/or being allocated extra hours.
Uniforms and staff amenities
Many hospitality establishments provide fully laundered uniforms and name badges to employees. Some also provide, to varying degrees, food and beverage for the staff
– this maybe provided free-of-charge or meals/drinks maybe supplied at a reduced cost. Venues can also provide staff amenities such as a staff room, canteen, restrooms and showers. These are all provided at a cost to the employer, so it is important for the employee to look after such items and facilities and not abuse or misuse them.

Element 1: Seek information on the hospitality industry

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