Element 1: Seek information
on the hospitality industry 40
© ASEAN 2012 Trainee Manual Maintain hospitality
industry knowledge Venue-specific product knowledge In addition to product-specific information you also need to find out the establishment policies and procedures applying to the operation of the business where you work. Venue- specific knowledge is part of wider product knowledge. This requirement can include finding out about such things as Do they accept payment by check If so, are there certain conditions applying to this form of payment What credit cards are accepted When are the trading hours for the premises and the individual departments within it What deposit is
required for function bookings, accommodation bookings When is it required Are the restaurant (or other) meals available as takeaway meals What is checkout time There are, of course, many more topics and issues you need to find out about. Once again, you will need to do some research (the operational manual for the business and/or the company policies and procedures booklet/intranet facility is a good starting point for gaining this sort of knowledge) and, once again, you must be 100% accurate and truthful in any answers you give to customers in this regard.
Element 1: Seek information on the hospitality industry
© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
41
1.4 Use knowledge of the hotel and travel industries in the correct context to enhance quality of work performance Introduction In order for what you
have learned to be of some use, you have to put it into practice
– you have to change what you do based on the new knowledge you have acquired. This is a critical aspect of being
diligent in the work you do – customers expect it and employers expect it. In some circumstances, it maybe relatively simple and easy for you to implement
changes based on new knowledge, but in other cases it maybe harder.
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