Element 1: Seek information on the hospitality industry
38
© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge Employment obligations and entitlements
– knowing these are important as they enable you to make sure your work efforts are focused where the employer expects them to be this information about your personal entitlements is also valuable working knowledge for you when you move up in the organisation and become involved in supervisory/management duties. You can obtain information regarding your employment obligations and entitlements
from a combination of The employment contractor similar) you are employed under
The job description for your role
The job specification for your position
Talking to your employer about their
expectations of your work Reading relevant policies and procedures applicable to your designated tasks Quality assurance issues
– making sure you are 100% aware of the QA requirements for all the products and services you are responsible for making, delivering and/or serving so you can take appropriate remedial action when you identify something failing to meet the required in-house standards Union and employer concerns
– you should always make sure you are across IR issues arising from time-to-time. Once again this awareness can assist your decision making and direct the action you take in the workplace so you continue to meet employer expectations and move your own career forward this knowledge will be of assistance when you move to supervisor/manager level too Legislative
and political changes – while management should keep you abreast of any legislative changes impacting on your workplace operations, it is wise to be proactive and monitor these things yourself. Sources for doing this include industry websites, the general media,
newsletters, government agencies and industry bodies Service, product and facility initiatives
– there is an obligation on you to make sure you know all about any initiatives your employer is undertaking in order to, for example, increase sales or generate extra interest in the property. These initiatives may include depending on the nature and objective for the activity) promotions relating to one or more of the following
Sales
Package deals Discounts
Introductory offers
Advertised Specials
Tours of the premises.
Share with your friends: