Element 3: Update hospitality industry knowledge

Element 3: Update hospitality industry knowledge

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© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
Labour issues
Labour issues area constant concern in the industry. Issues commonly causing concern include Pay rates
– there always seems to be a push by workers for higher rates of pay, and at the same time) reasons why employers are unable to pay their employees more money The ability to recruit sufficient and properly trained and/or experienced staff
– to enable the manufacture of products and the delivery of services expected by visitors and required by employers Working conditions
– which include issues such as working hours, penalty rates (for things such as split shifts, early starts, late finishes, overtime) and the classification of positions/staff Training
– taking into account
 Mandatory training
– training that is made compulsory by government for certain personnel/jobs
 In-house training
– this is the training provided on-the-job by employers
 External training
– provided by an outside agency, school or institute Mandatory licensing and certification requirements imposed on businesses by legislation and government agencies
– such as requirements in some instances for people to hold a local licence./qualification before they can work in areas (for example) relating to food, liquor or gaming Superannuation
– this is money paid by an employer towards an employees retirement where countries do not have superannuation there maybe a push for it to be made compulsory. Where it is already compulsory, there is often a push for employers to contribute more Workers Compensation insurance – where there is no national scheme there can be issues associated with implementing such a scheme where it already exists there are often attempts to change how and when it applies, and the amount of money involved Disciplinary and dismissal procedures
– used by employers to control/regulate staff and govern the way in which they can be dismissed from their job Complaint resolution protocols
– these deal with the way employers and employees are expected (or are compelled bylaw) to deal with workplace issues, conflict or problems.

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