Molina-Azor-n et al-2009-International Journal of Management Reviews
Literature Review QM and its Effects on Firm Performance The QM dimensions can serve to identify EM and QEM dimensions. For this reason, an exhaustive review about these QM dimensions was carried out. Quality management theory has developed from three sources contributions from quality gurus (Deming 1982; Juran 1988); formal assessment processes (the European Quality Award, the Malcolm Baldrige National Quality Award, the Deming Prize); and measurement studies (Flynn et al. 1994; Saraph et al. 1989). Quality management theory has identified several QM practices that maybe used to measure QM levels
