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Molina-Azor-n et al-2009-International Journal of Management ReviewsQM, EM and firm performance
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© 2008 The Authors
Journal compilation © 2008 Blackwell Publishing Ltd and British Academy of Management
Table 2. Summary of QM dimensions
QM dimensions
Measurement studies (1)
QM–performance studies (Total 2
3 4
5 6
7 8
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 People management xxx x xxx x xxx x xxx x xxx x xxx xx 25Information and analysis xxx x xxx x xxx x xxx x xxx x xxx xx 25Customer focus xxx x xxx x xxx x xxx x xxx xxx 22Leadership xxx x xxx x xxx x xxx x xxx x20Process management xxx x xxx x xxx x xxx xxx 18Supplier management xxx x xxx x xxx x xxx xx 17Planning xxx x xxx x xxx x12Product design xxx x xxx x xxx x) Measurement studies. These are studies which developed valid and reliable scales for measuring QM. Saraph et al. (1989)
(2) QM–performance studies. These are studies which examined the relationship between QM (measured as a multidimensional construct) and several measures of performance. Flynn et al. (1994)
12. Anderson et al. (1995)
3. Badri et al. (1995)
13. Flynn et al. (1995)
4. Black and Porter (1995, 1996)
14. Powell (1995)
5. Ahire et al. (1996)
15. Dow et al. (1999)
6. Grandzol and Gershon (1998)
16. Samson and Terziovski (1999)
7. Quazi and Padibjo (1998)
17. Curkovic et al. (c. Quazi et al. (1998)
18. Rahman (2001)
9. Rao et al. (1999)
19. Lee et al. (2003)
10. Curkovic et al. (a. Kaynak (2003)
11. Conca et al. (2004)
21. Merino-Díaz (2003)
22. Terziovski et al. (2003)
23. Kaynak and Hartley (2005)
24. Rahman and Bullock (2005)
25. Sila and Ebrahimpour (2005)
26. Prajogo and Sohal (2006)
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