a. Does the operator provide each person concerned with an operations manual containing all the instructions and information necessary for personnel to perform their duties?
Is the manual amended or revised as necessary to ensure that the information contained in it is kept up to date?
Y
GCOM Preamble
Are all amendments or revisions issued to all personnel that are required to use the manual?
Y
GCOM Preamble
10.2
Does the manual (or set of manuals) contain at least the following (non-commercial ops only)
Table of contents?
Y
GCOM Preamble
Amendment control page and list of effective pages?
(Unless the entire document is re-issued with each amendment and the document has an effective date on it)
Y
GCOM Preamble
Duties, responsibilities and succession of management and operating personnel?
Y
GCOM Chapter 1
Safety management system?
Y
GCOM Chapter 2
Operational control system?
Y
GCOM Chapter 3
MEL procedures (if applicable)?
Y
GCOM 3.6 and 9.7
Normal flight operations?
GCOM Chapters 3 and 4
SOPs (may be a separate manual for each aircraft type)?
Y
GCOM 4.7
Weather Limitations?
GCOM 4.8
Fatigue Management System for both operations and maintenance personnel?
Y
GCOM 4.16
Emergency equipment and operating procedures?
Y
GCOM Chapter 5
Accident/Incident consideration?
Y
GCOM Chapter 5
Personnel qualifications and training?
Y
GCOM Chapters 4, 7 and 9
Record Keeping?
Y
GCOM Chapter 8
Maintenance Control System?
Y
GCOM Chapter 9
Security Procedures?
Y
GCOM Chapter 10
Performance operating limitations?
Y
GCOM 3.3.3
use/protection of FDR/CVR records, if installed?
Y
GCOM 4.13.2
Handling of dangerous goods?
Y
GCOM 4.19.1
10.3
a. Does the company operations manual contain a description of the process to allow deviations (if deviations are allowed) from the provisions contained in it and specify the person who may approve such deviations?
Y
GCOM 3.7
Do deviations identify the associated conditions under which they are permitted or required?
Y
GCOM 3.7
Are deviations based on a risk assessment process?
Does the operator have a plan detailing the procedures to be followed in the event of an accident, incident or other emergency that is appropriate for the operation?
Y
GCOM 5.3
11.2
Does the emergency response plan address in-flight incidents involving injuries or serious medical problems suffered by passengers or crew?
Y
GCOM 5.3 and 5.4
11.3
Does the emergency response plan address accidents and incidents not involving aircraft flight operations?
Y
GCOM 5.3 and 5.8
11.4
Does the emergency response plan include at least:
a. Procedures for the flight crew or organization to notify the appropriate authorities in the State in which the accident occurred, and to seek medical assistance, as required?
Y
GCOM 5.3
b. Procedures for the flight operator personnel to notify organization officials of the accident, incident or event?
Y
GCOM 5.3
c. Procedures for the operator to notify State agencies of the accident, as may be required by law?
Y
GCOM 5.3
d. Procedures for notification of next of kin?
Y
GCOM 5.3
e. On-site procedures to be taken by the flight and cabin crew to assist passengers, prepare visual distress signals (if in a remote area), and preserve the integrity of the accident site?
Y
GCOM 5.3
f. Procedures for dealing with questions from and providing assistance to the families of passengers and crew members?
Y
GCOM 5.3
g. Procedures for dealing with questions from the media?
Y
GCOM 5.3
h. Procedures for participating or co-operating with State agencies and police authorities who may be investigating the accident?
Y
GCOM 5.3
i. Considerations for dealing with the impacts and effects of the accident on the organization’s operations and on employees? (i.e. trauma counselling services and other crises intervention support for persons involved or affected by the event)
Y
GCOM 5.3
11.5
Is training and testing on the emergency response plan conducted?
Y
GCOM 5.3.1
Comments, Observations, and Recommendations
Analysis of Non-Conformities/Findings
Element
12 Environmental Management
12.1
Does the operator have a process for ensuring compliance with national and local environmental laws and requirements related to:
a. Noise abatement procedures, consistent with safety including airport curfews?
Y
GCOM Chapter 11
GCOM 4.10
Ground operations, including aircraft fuelling and de/anti-icing procedures?
Y
GCOM Chapter 11
GCOM 4.2 and 4.3
Spill containment of toxic and flammable materials and chemicals including disposal of collected materials?
Y
GCOM Chapter 11
GCOM 4.2.3
The disposal of waste materials?
Y
GCOM Chapter 11
GCOM 4.11
The disposal of international garbage?
Y
GCOM Chapter 11
GCOM 6.5
The construction and operation of the operator’s hangars and other facilities including fuel storage facilities?
Y
GCOM Chapter 11
Operations subject to emissions charges, fees, or purchase of credits related to Market Based Measures regulations?
Y
GCOM Chapter 11
GCOM 4.12
12.2
Does the operator have procedures to make flight crews aware of local environmental rules and procedures at destination and en-route airports that are frequently utilized?(Recommended Practice)
