Table for awarding of Technical evaluation points

Section 3: Terms of Reference (TOR)

Initial maintenance support December 2016

1. 
   Organizational setting
   

The MENP has the overall responsibility for achieving the project goal and objectives, and is directly responsible for creating the enabling conditions for implementation of all project activities. The MENP designated a senior official to act as the Project Director (PD) that will provide the strategic oversight and guidance to project implementation.

The National Project Manager (NPM) is hired by UNDP and is responsible to ensure that the project is implemented and administered to the satisfaction of UNDP and MENP. The NPM plays a key role in driving and managing the project and managing all project inputs and activities. NPM is directly responsible to UNDP and NPD, and operates under their supervision and instructions.

Aside to PD and NPM the project has a Project Board (PB), that serves as the executive decision making body. The Project Board will ensure that the project remains on course to deliver the desired outcomes of the required quality. The PB will meet at least twice per annum (more often if required).

2. 
   Background
   

The first component (institutional component) of the project is focused on improving the current institutional framework of national protected areas in order to address its key systemic and institutional weaknesses (weak coordination, limited performance accountability, duplication of efforts, cost-inefficiencies and inequitable distribution of funds). Under this component GEF funding will be used to: (Output 1.1) develop a national planning framework for protected areas, comprising an overarching long-term strategic plan, a medium-term financial plan and a set of operational policies and guidelines that will serve as a mechanism to better coordinate the invested efforts, and align the performance accountability, of the national protected area institutions (i.e. MENP, SINP and the 19 national protected area Public Institutions [PIs]); (Output 1.2) strengthen the financial management capacities of the institutions managing national protected areas in order to reduce cost-inefficiencies, improve revenues and develop mechanisms for revenue-sharing; (Output 1.3) support the establishment of a ‘shared service center’ (SSC) that will function as a centralized support service to individual parks - as a value-added system-based services for reducing duplication of efforts, and improving the cost-effectiveness in the national protected areas; and (Output 1.4) assess the efficacy of – over the longer term – establishing a single, rationalized ‘park agency’.

The second component (financial component) of the project is focused on improving the financial sustainability of the national protected areas to ensure that they have adequate financial resources to cover the full costs of their management. In this component, GEF funds will be used to: (Output 2.1) reduce the transaction costs of user pay systems in national protected areas by developing and testing alternative automated entry/user fee collection systems and piloting mooring fees as a means of collecting revenues for boat-based access to marine national protected areas; (Output 2.2) support the expansion and inter-linking of a number of isolated attractions/destinations in national protected areas into a more integrated tourism and recreational products in order to improve the visitor and/or user experience; and (Output 2.3) improve the productive efficiencies in national protected areas by: (i) identifying the mechanisms required to strengthen service standards, and improve economic efficiencies in the high-income generating national parks; and (ii) encouraging the adoption of more energy efficient technologies in national protected area in order to reduce the high recurrent costs of power supply.

3. 
   General Scope of Work
   

SSC will provide a platform for a unified presentation of Croatian National and Nature Parks as well as their services to potential visitors from both the country and abroad with an aim to encourage them to visit the Croatian protected areas. The CMS administration of both CMS for mobile application and for Web portal will be provided by SSC.

4. 
   Objectives of the assignment
   

The mobile application needs to be developed in accordance with the specifications, functionalities and explanations given in this ToR. The mobile application needs to be developed for mobile devices and tablets operating Android and iOS. Mobile application has to be developed with a set of clients that will consume services exposed by content management server (CMS).

The mobile application has to include:

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  Viewing of content in location-aware context, where location-specific information is based on wireless beacons distributed through national parks.
  
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  Detection of wireless beacons and their identification
  
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  Navigation on a map of park
  
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  Local storage of content and its refreshing from CMS server
  
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  All content based activity should be available offline with the latest copy of the park-related content
  
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  User registration in mobile application forwarded to registration process in Web portal ‘Parkovi Hrvatske’
  
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  Additional activities such as image upload and loyalty program for registered users
  
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  Simple ‘basket’ system for items on offer and redirection of payment check-out through Web shopping developed in ‘Parkovi Hrvatske’ Web portal.
  

In this regard, PARCS project seeks a competent Contractor to design the mobile application and implement any supplementary technologies necessary to meet the objectives outlined in this ToR. The Contractor will be expected to drive the project from concept to deployment stage, and undertake activities such as, but not limited to, scoping of work, designing of information architecture, user interface designing & developing, testing of location awareness on terrain, testing of user functionalities, security self-auditing, deployment, integration, staff training, maintenance and support services.

The mobile application will be used by a diverse and geographically dispersed audience of visitors of Croatian National Parks and Nature parks.

5. 
   Scope of the Work
   

• 
  Detailed elaboration of hardware any other physical requirements for building a location–aware context to be used by smart phones
  
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  Detailed elaboration of software requirements and functional specification
  
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  Development of the mobile application interface design
  
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  Development of the CMS client calls
  
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  Demonstration of location awareness capability on terrain
  
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  Development of the software components
  
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  Testing
  
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  Beta Release
  
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  Security self-audit
  
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  Integration, specifically with ‘Parkovi Hrvatske’ – Web portal CMS services
  
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  Staff Training for location awareness technology
  
• 
  Maintenance and Support Services
  

1. 
   Preparation of Requirements and Functional Specification
   

Specifically, this phase will involve confirming audiences, objectives, graphic look and feel, navigation, site marketing, technology issues and assumptions, required functionalities, phasing, and budgetary constraints. It is also expected that the Contractor will provide a detailed project plan to assist the PARCS project team in better managing handover of any formats, content and other information that will be required at different stages of the subsequent design, development and deployment phases.

1. 
   Timeline, milestones & deliverables
   

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  Elaborated functional specifications of all system components
  
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  interface definitions that specifically lay down all the mobile application requirements from the end-user perspective
  
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  specification of required hardware including detailed specification of hardware required for building location aware network
  
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  technical characteristics of every type of beacon used including its range, available advertising frequencies and power consumption.
  
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  specification of network installation process for location awareness hardware in conditions of non-closed environment.
  
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  technical specifications covering the scope of development and technologies that will be utilized as an outcome of the functional specifications
  
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  list of all the required licenses, keys, certificates etc. needed.
  
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  detailed project plan stating
  
  • 
    development & deployment timelines
    
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    clear indication of any specific inputs (content, information or others) required from the PARCS Project team or other stakeholders.
    

2. 
   Design, Development & Deployment
   
   1. 
      Guidelines & Specifications
      
      1. 
         Design Guidelines
         

1. 
   Intuitive and easy to navigate. The mobile application design and organization shall be such that it can be used by the diverse target audiences that it is aimed at, without any confusion or issues. The design shall be visually appealing, consistent across sections, simple to navigate, and be prepared on the basis of requirements, wireframes, stakeholder inputs and stakeholders’ corporate identity guidelines. It shall be applicable to all types of mobile devices targeted-
   
2. 
   Non-obtrusive: Mobile application ‘Parkovi Hrvatske’ shall not engage its user more than necessary. This application is developed to be used in nature and the primary focus of its user should remain the nature around him, not the mobile application itself. Thus, the mobile application should ask only the minimum interaction from its user. Specifically, any aggressive pop-ups or messages should not be used unless for a very limited and specific purpose (emergency messages, change of park).
   
3. 
   Focus on real-time location-specific information: The mobile application shall focus on providing quick access to information supplied by surrounding location-aware context.
   
4. 
   The mobile application should be accessible and provide support to the persons with disabilities
   

2. 
   Functional Guidelines
   

In the proposal the contractor has to clearly address that their suggested mobile application solution fulfills all the conditions and functionalities defined below.

• 
  Location awareness hardware shall be made of a network a beacons with each advertising its identity through Bluetooth LE technology
  
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  The mobile application shall be developed as native for iOS and Android and optionally for other platforms.
  
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  Mobile application shall be able to use Bluetooth LE technology for collecting location context information
  
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  Mobile application should be able to communicate via HTTP(s) to consume Web services exposed by CMS server in order to retrieve content related to location-specific information
  
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  Mobile application shall be able to perform content rendering in offline
  
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  Mobile application will support multiple languages
  
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  Mobile application will support disability options
  
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  Mobile application shall enable user registration through Web portal ‘Parkovi Hrvatske’
  

1. 
   Technical Guidelines & Specifications
   

1. 
   Beacons and location-aware network should be used that cover the largest range of compatible mobile devices and consume the least amount of energy. Advertising frequency may be used at the low end of beacon ability, because energy savings have priority. Frequency of 2-3 seconds is sufficient.
   
2. 
   Mobile application: Optimize all user interface for native usage to ensure ease of navigation and exploration for all users on tablets and mobile phones.
   
3. 
   Develop mobile application specifically to be friendly to visually impaired users. The Contractor must ensure the application has the following features:
   

• 
  Options to change the size of the text, set a color scheme and increase the text spacing are provided.
  
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  Alternate Text: Brief description of an image, file, link or menu items is provided for users with visual disability.
  
• 
  Adjust contrast scheme: The mobile application should provide different schemes to enable users with visual impairments, such as low vision and colorblindness to view the web page information with ease. Different contrast schemes include Standard, Yellow on Black, Yellow on Blue and Fuchsia on Black.
  
• 
  Increase text spacing: Accessibility Options in mobile application should provide with an option to increase white space between words. White space can be increased up to two levels.
  

4. 
   Contractor shall follow Agile Method of development.
   

2. 
   Deliverables &Timeline
   

3. 
   Warranty, Maintenance, and Security Audit
   
   1. 
      Deliverables & Timeline
      

The specific elements of the maintenance are expected to be as follows:

1. 
   Offsite Support: Provide services with regards to fixing security issues and fixing bugs. Also includes changes agreed with internal project team defined as change requests. This could include additional features of mobile application. The Contractor should specify an hourly rate for human resource (programmers, designers, project managers etc.) which will be provided for any change requests for the duration of the maintenance period.
   
2. 
   Security self-Audit: The Contractor shall undertake or provide for security audit.
   

6. 
   Preparation of the offer
   

• 
  the technical part with the description of the proposed strategy / methodology
  
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  work plan, with clearly defined timelines for the project implementation
  
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  Proof of Concept consisting of prototype mobile application or wireframes and detailed mockup including information flowchart between all technical components (software and hardware elements).
  
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  Sample(s) of similar work done (please list mobile applications deployed on GooglePlay and/or AppleStore )
  
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  Detailed budget and cost break up, covering each of the following:
  
  • 
    Preparation of the requirements and the functional specification
    
  • 
    Design and development of mobile application
    
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    Proposed Technology/ Software Requirement Specification (SRS) (with justification);---please highlight the pros & cons of the technology proposed
    
  • 
    Training & deployment
    
  • 
    Cost of Licenses / Security Certificates etc. as applicable
    
  • 
    Regular support and maintenance costs during the warranty period for mobile application (12 months after the delivery and acceptance date of the fully functional mobile application).
    
  • 
    Costs of Security Audit
    
  • 
    All other project implementation related costs
    
  • 
    Hourly rate for human resources for services of further additions/modifications and development of the mobile application for the duration of the maintenance period.
    

7. 
   Requirements for the Contractor
   

• 
  The Contractor must possess the necessary hardware and software tools to perform the work.
  
• 
  The Contractor must have experience related to implementation of mobile application with the content management systems on the proposed software platform of similar level of complexity. Contractor must provide a reference of at least three (3) successfully finished implementations within last three (3) years. The reference shall include GooglePlay/AppleStore applications and at least three (3) screenshots per reference illustrating solution interface and functionalities.
  
• 
  The Contractor must have experience related to location-awareness implementation of mobile application such as Bluetooth
  
• 
  One (1) or more implementation with Bluetooth LE components will be considered as an advantage.
  
• 
  The implemented quality assurance system in place, such as for example, ISO 9001 will be considered advantage.
  

The project is to be managed as a joint team effort, with an internal project team from PARCS project being supported by a dedicated team of professionals provided by the Contractor for the entire project duration.

The following guidelines are to be considered from the point of view of governance of the project from the preparation of the requirements and the functional specification up until the deployment of the website:

• 
  Appropriate project management methodologies should be employed during the project duration. Within the scope of project management, the Contractor is expected to:
  
  • 
    Construct a project plan schedule including milestones
    
  • 
    Create an organized set of activities for the project
    
  • 
    Coordinate and collaborate with various stakeholders
    
  • 
    Establish and measure resource assignments and responsibilities
    
  • 
    Measure project deadlines, budget figures, and performance objectives
    
  • 
    Communicate the project plan to stakeholders with meaningful reports
    
  • 
    Provide facility for detecting problems and inconsistencies in the plan
    
• 
  An authorized representative (e.g. Project Manager) from the Contractor organization is expected to be identified who will be a signatory on all deliverables that are submitted to PARCS project.
  
• 
  Two meetings in a month (every two weeks) facilitated by the project manager, held with the internal project team and PARCS project to provide progress updates, raise issues & concerns and gather feedback on deliverables.
  

While the Contractor is expected to employ appropriate team structure to implement an agile development methodology for the project, the following key roles are expected from the development Contractor at the minimum:

• 
  Project manager: To monitor design & development progress and oversee timely submission of project deliverables in line with the expectations set forth within the preparation of the requirements and the functional specification phase. The project manager can be specifically dedicated professional, or the project management role can be assigned to one of the lead experts in the team (developers/software engineers) that has sufficient management experience.
  
• 
  Android developer/engineer: At least one (1) experts to implement Android mobile solution.
  
• 
  iOS developer/engineer: At least one (1) experts to implement iOS mobile solution.
  
• 
  User interface designer (UX designer – User experience designer): To translate the functional requirements into visual interfaces & interaction elements that are modern, clean and intuitive, and meet the aesthetic expectations agreed by the PARCS project team. The UX designer can be employed by the contractor or subcontracted. If the designer is subcontracted, than an agreement of cooperation on this project has to be signed with the contractor.
  

The Contractor shall provide personnel for the work to meet specified criteria:

• 
  Project manager:
  
  • 
    3 years of experience managing software implementation projects of similar complexity
    
  • 
    PMP, PRINCE2 or similar project management certificate will be considered as an advantage
    
• 
  Android developer/software engineer:
  
  • 
    At least 2 years of experience in software systems implementation using Android smartphone platform
    
  • 
    A university degree in computer, mathematics or information technology
    
• 
  iOS developer/software engineer:
  
  • 
    At least 2 years of experience in software systems implementation using iOS smart phone platform
    
  • 
    A university degree in computer, mathematics or information technology
    
• 
  User interface designer (UX designer – User experience designer)
  
  • 
    At least 3 years of relevant work experience
    
  • 
    A sound knowledge in all aspects of general user interface design principles and user experience.
    
  • 
    Excellent graphic design skills: sketching/wire-framing/storyboarding abilities on paper and screen
    
  • 
    Experience designing within an agile environment.
    

[insert: Location]

1. 
   All the information and statements made in this Proposal are true and we accept that any misrepresentation contained in it may lead to our disqualification;
   
2. 
   We are currently not on the removed or suspended vendor list of the UN or other such lists of other UN agencies, nor are we associated with, any company or individual appearing on the 1267/1989 list of the UN Security Council;
   
3. 
   We have no outstanding bankruptcy or pending litigation or any legal action that could impair our operation as a going concern; and
   
4. 
   We do not employ, nor anticipate employing, any person who is or was recently employed by the UN or UNDP.
   

We confirm that we have read, understood and hereby accept the Terms of Reference describing the duties and responsibilities required of us in this RFP, and the General Terms and Conditions of UNDP’s Contract for Professional Services.

Name and Title of Signatory:

Name of Firm:

Contact Details :

RFP No.: [insert number]

Joint Venture Partner Information Form (if Registered)⁸

RFP No.: [insert number]