Request for Proposals For a



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ISDN PRI Services


Do the proposed T-1 trunk circuit interfaces support ISDN PRI capabilities?
Response:

    1. Traffic Handling


Typically there is about 5% utilization on our network, but it does sometime spike to 80% to 90%. The back bones of our network are typically Gig Fiber connections. A Majority of our Switches are HP Procurve Series, none are PoE (Power over Ethernet). Explain how the proposed system’s design supports the stated traffic assumptions.
Response:


    1. IP Station QoS


How does the proposed IP solution provide Layer 2 and Layer 3 end-to-end quality of service to IP stations? Which industry standards are employed to guarantee this quality of service?
Response:

    1. Multi-Party Conference Calls


Describe how multiple-party add-on conference calls would be handled in the following situations:


  1. Assisting customer – A customer calls one of our employees needing assistance, but the employee does not know the answer. Rather than hang up and call the customer back, the employee needs to be able to conference in another person who does know the answer, or page over head for assistance.

  2. Conference call Small Group – Our Company needs to have a quick meeting with different employees of a department. Conference calls are usually the easiest way to accomplish this. Some employees are only available via cell phone, or home phone.

  3. Conference call Large Group – How would the system handle a large party conference call of 15 or more people? Most people would be using outside lines or cell phones to connect.

Outline any and all hardware and software requirements necessary to support multi-party add-on conference call requirements. Indicate whether peripheral hardware, e.g., conference bridge servers, is required.

Response:



    1. Section Removed

    2. IP Telephones (including softphones) & Audio Conferencing Units


Describe how all proposed IP telephones are supported by the common control call server. If direct call control signaling via Ethernet LAN/WAN is not supported, specify all required intermediary carrier, signaling interface and/or media gateway equipment.
Response:

    1. Analog Telephones


Explain how the proposed analog telephones are supported by the common control call telephony service. Specify the required intermediary hardware elements for control signaling transmission. List the number of circuit terminations per circuit board, media gateway, and module.
Response:

    1. Facsimile Terminal


Describe how facsimile terminals are supported by the common control call telephony server. Specify the required intermediary hardware elements for control signaling transmission. List the number of circuit terminations per circuit board, media gateway, and module.
Response:

    1. Modem


Explain how modem terminals are supported by the common control call telephony server. Specify all required intermediary hardware elements for control signaling transmission. List the number of circuit terminations per circuit board, media gateway, and module.
Response:

    1. Power Failure Transfer Station (PFTS)


Describe how analog telephone power failure transfer stations (PFTS) are supported by the common control call telephony server. Specify all required intermediary hardware elements for control signaling transmission. List the number of circuit terminations per circuit board, media gateway, and module.
Response:

    1. Voice Terminal Instruments – Regulation Requirements


The proposed communications system must be able to support a mix of analog and IP communications devices. All single and multi-line IP phones must be comply with section 68.316 of the FCC hearing-aid compatibility standards as well as the 1996 Telecommunication Act. Explain how the proposed telephone equipment meets these requirements/standards.
Response:

    1. Section Removed




    1. Other IP Telephone Instruments


What additional IP desktop telephone models do you offer? Please include the following details for each:

  1. fixed feature and function,

  2. number of programmable line and feature keys,

  3. display description (if applicable),

  4. type of speakerphone (if applicable), and

  5. other critical details.

Include an illustration of each of these additional models.
Response:

    1. Additional Desktop Options and Accessories


Provide a brief description of all additional desktop options and accessories.
Response:

    1. Phone System Features


Does the proposed communications system support each of the user features listed below? Specify any features that are not included as part of the standard call-processing software package.

Identify any of the features listed below that require additional hardware and/or software because they are not included as part of the standard software package.




  1. Add-On Conference (six party or more)

  2. Automatic Callback

  3. Automatic Intercom

  4. Bridged Call Appearance

  5. Call Back Last Internal Caller

  6. Call Coverage (Programmed)

      1. Internal and External Call Programming

      2. Time of Day/Day of Week Call Programming

      3. ANI/DNIS/CLID Call Programming

      4. Internal Caller ID Programming

  7. Call Forwarding – All Calls

  8. Call Forwarding – Busy/Don’t Answer

  9. Call Forwarding – Follow Me

  10. Call Forwarding – Off Premises

  11. Call Forwarding – Ringing

  12. Call Hold

  13. Call Park

  14. Call Pickup – Individual

  15. Call Pickup – Group

  16. Call Queues – Unlimited

  17. Call Queues – Permanent members

  18. Call Queues – Add on demand members

  19. Call Queues – Ability to alter call distribution

  20. Call Queues – Announce position in queue to caller

  21. Call Queues – Announce estimated hold time to caller

  22. Call Queues – Real time statuses

  23. Call Queues – Historical logs

  24. Call Queues – Agent logon/logoff

  25. Call Queues – Route calls when no agent logged in

  26. Call Transfer

  27. Call Transfer using PC

  28. Call Waiting

  29. Consecutive Speed Dialing

  30. Consultation Hold

  31. Customer Station Rearrangement

  32. Dial by Name

  33. Discrete Call Observing

  34. Distinctive Ringing

  35. Do Not Disturb

  36. Elapsed Call Timer

  37. Emergency Access to Attendant

  38. Executive Access Override

  39. Executive Busy Override

  40. Facility Busy Indication

  41. Group Listening

  42. Hands-Free Dialing

  43. Hands-Free Answer Intercom

  44. Help Information Access

  45. Hot Line

  46. Incoming Call Display

  47. Individual Attendant Access

  48. Intercom Dial

  49. Last Number Redialed

  50. Line Lockout

  51. Loudspeaker Paging Access

  52. Malicious Call Trace

  53. Manual Intercom

  54. Manual Originating Line Service

  55. Meet-Me Conferencing (six party or more)

  56. Message Waiting Activation

  57. Multi-Party Assisted Conference with Selective Call Drop

  58. Music On Hold

  59. Music On Hold per extension

  60. Music On Hold – user friendly upload of music files

  61. Music On Hold – custom or predefined music files

  62. Off-Hook Alarm

  63. Padlock

  64. Paging/Code Call Access

  65. Personal Co Line (Private Line)

  66. Personal Speed Dialing

  67. Personalized Ringing

  68. Priority Calling

  69. Privacy – Attendant Lockout

  70. Privacy – Manual Exclusion

  71. Recall Signaling

  72. Ringer Cut-Off

  73. Ringing Tone Control

  74. Save and Redial

  75. Secondary Extension Feature Activation

  76. Send All Calls

  77. Silent Monitoring

  78. Step Call

  79. Store/Redial

  80. Supervisor/Assistant Calling

  81. Supervisor/Assistant Speed Dial

  82. Text Messages

  83. Timed Queue

  84. Trunk Flash

  85. Trunk-to-Trunk Connections

  86. Voice Menu

    1. Dial by Name

  87. Whisper Page

  88. Whisper Coaching

Response:






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