Senior Faculty Associate to the Provost One Park Place
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- Conflict Resolution Training and Outreach Activities, 1999 through 2001
- Office of the Ombudsperson Student and Staff Ombudsperson Update (2001-2002)
- 2001-2002 Goals and Progress
- Other updates
9) An additional office to provide working space for graduate students working on special projects for internships. We currently have money in the budget for graduate research assistantships, but this money has consistently been used for other things as our budget goes over because of our limited operating expenses. Our operating budget has not increased since our current offices were established. GSU Office of the Ombudsperson Conflict Resolution Training and Outreach Activities, 1999 through 2001 Conflict Resolution Presentations facilitated by Student and Staff Ombudsperson in GSU 1010 and GSU 1050 courses: Classes (date, instructor, learning community and #students if known) Fall ’99 (John Day, Emerging Leaders) Spring ’00 (2/8) (Nancy Mansfield, Law & Society, 16) Spring ’00 (3/21) (Elizabeth Firestone, Transfer, 13) Spring ’00 (3/20) (Melissa Alves, Pre-med, 15) Fall ’00 (11/9) (Kevin Propst) Fall ’00 (11/6) (Sarah Scharber, Emerging Leaders) Fall ’00 (11/15) (Susan Edwards) Spring ’01 (4/3) (Elizabeth Firestone, GSU 1050) Spring ’01 (4/5) (Melissa Alves, GSU 1050 Summer ’01 (7/12) (Melissa Alves, GSU 1050) Scheduled for Fall ‘01 Fall ’01 (10/8) (Rick Van Haveren, 23) Fall ’01 (10/18) (April Lawhorn, Honors) Fall ’01 (11/13) (Elizabeth Firestone, 26) Fall ’01 ( 11/15) (Melissa Alves) Fall ’01 (11/28) (Sarah Scharber)
AHN 7030 Graduate Nursing Seminar 1999, 2000, 2001 (Conflict resolution skills) (3) (One scheduled for Fall ’01)
(Staff Ombuds participates as a mediator coach; 3 GSU staff members trained as mediators during last 2 years) There have also been a number of outreach presentations for several campus groups ranging from overviews of the functions of the Ombuds office to educational sessions regarding the Regents Conflict Resolution Initiative: ADR Committee Cultural Diversity Committee Student Life and Development Committee Administrative Council Staff Advisory Council College of Education Student Appeals Committee Counseling Center GSU Third Shift employees Office of Admissions Inceptors Staff Information Day Panther Roundtable Dean of Students Unit Heads Arts and Sciences Chairs Faculty Ombuds meetings with all campus chairpersons Student Ombuds meetings with campus deans Note: Recently the Office also participated in Dean of Students efforts toward providing GSU students an opportunity to speak out regarding the 9/11/01 terrorist attacks. Prior to the “speak out” Ombuds staff also distributed bookmarks to students on the plaza promoting acceptance, diversity, tolerance, inclusion, respect, and ultimately, Peace. (To view message, access our site at www.gsu.edu/ombuds)
1) Increased campus wide education for GSU faculty and staff Office of the Ombudsperson 2001-2002 “Lunch and Learn” Series Cultural Sensitivity Effective Conflict Resolution True Colors –Staff (Behavior, Communication Styles) True Colors –Faculty (Behavior, Communication, Teaching and Learning Styles) [Total of 91 participants in this year long campus wide training effort] Library Staff Development Day (Effective Conflict Resolution)
(in conjunction with FASA, HR, and Affirmative Action) Annual training with University Village Maintenance Staff (Conflict Resolution, Civility, Sexual harassment awareness) 2) Increased campus wide conflict resolution education for students GSU 1010 classes/GSU 1050 classes Conflict resolution module presented in GSU 1010 and 1050 classes in order to provide freshman students (1010) and students in need of support and intervention (1050) strategies to assist them in resolving conflict effectively, provide information about campus resolution processes, and campus resources available to assist students with problem solving and conflict/complaint resolution early in their academic careers. During 1999-2000, presentations were made to eight GSU 1010 courses in various freshman learning communities. During 2001 and early 2002, presentations were made in three 1010 classes and in four 1050 classes. In total, an estimated 350 students were reached via this presentation. Clinical Practicum in Adult Health Nursing (AHN 7030) Module presented to graduate nursing students to assist them in effectively communicating and resolving conflict in clinical situations; discussion of specific issues related to doctor-nurse relationships, nurse-patient, nurse-patient’s family, nurse-supervisor, recommendations for facilitating group conflict and articulating concerns to managers and administrators. Leadership Conclave (effective conflict resolution) Student media heads workshop (conflict resolution strategies and personality type overview for student managers) Inceptor Training (conflict resolution strategies, Ombuds office overview)
Guest presenter, Psychology and Public Policy course re: use of reasonable woman standard in sexual harassment cases 3) Increase efforts to disseminate information about the Ombuds office and availability of conflict resolution training and resources on and off campus
Assisted DOS in facilitation of post 9/11 student speakout on plaza (Distributed Ombuds “PEACE” bookmarks on plaza prior to speakout) Panther Roundtable Counseling Center interns Staff Advisory Council (SAC) guest speaker College of Health and Human Sciences Business Managers Meeting
4) Continued coordination of campus activities and other work as liaison in connection with Regents Initiative on Conflict Resolution Coordinated and provided information on campus ADR progress to CNCR for purposes of systemwide evaluation (Two years ago, GSU ’s had made little progress in the areas evaluated: ADR liaison appointment and committee formation, education and training, assessment, design recommendations, implementation, and evaluation. In the 2001 report, CNCR reported that GSU had made progress in all areas.) Attended ADR liaison workshops Acted as coach for mediator training participants during CNCR Summer Institute Mediation Training and mediation training at Medical College of Georgia Acted as a systemwide mediator (per CNCR request for case on another University System of Georgia campus) Distribution of information regarding CNCR mediation training and liaison workshops (Informationally, since 2000, we’ve had approximately 6 persons trained as mediators including the Director of Disability Services, the Student Advocacy Officer, the former president of the Staff Advisory Council, and the Director of Student Assessment.) Other updates: Campus committees: Faculty Affairs subcommittee to develop policy on amorous relations Committee to award Stanton and JBS scholarships to GSU students with disabilities Women’s Resource Center Committee
Provided input on Disruptive Student Policy Provided recommendations to Counseling Center staff re: campus Crisis Plan Provided input and information to Department of Counseling and Psychological Services with regard to preparation of department crisis plan (COE) Facilitation: Facilitated African American Student Focus Group to assist Dean of Students with information gathering to make recommendations/decisions regarding Diversity Education Programs Community Education/Activities GSU Speakers Bureau (Renaissance Concourse Hotel, Renaissance Downtown, Council on Aging, Atlanta Children’s Shelter) GSU Daughters to Work Day (Planning committee member, mentor, program participant) Career Day Presenter (Kittredge Magnet School; Midvale Elementary) University Honors GSU African American Heritage Award; Outstanding Administrator Awardee Torch of Peace Awards; Nominator, Presenter (2001, 2002) Professional Memberships University and College Ombuds Association (UCOA) Association for Conflict Resolution (formerly SPIDR) State Bar of Georgia (ADR and University and College Law sections) Professional Development: University and College Ombuds Association (UCOA) and The Ombudsman Association (TOA) joint conference, May 2002, Washington, D.C. Directory: ~wwwapa -> sacs -> asur reviews -> archive sacs -> Academic program review self-study report department of Managerial Sciences sacs -> Date Submitted Date Funded sacs -> Gsu service/Education Center Review Survey archive -> University police action plan (Immediate) Strategy Download 198.27 Kb. Share with your friends:
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