Sent by email

	Resources Department ICT Client Unit (ICU) Customer Transformation and Communications Services Information Team 7th Floor - Zone B Bernard Weatherill House 8 Mint Walk Croydon CR0 1EA
Mr J Kumar SENT BY EMAIL		Contact: Information Team information@croydon.gov.uk Our Ref: F/CRT/10007071 Date: 3 February 2017

Dear Mr Kumar

1. 
   Please would you tell me how many complaints, if any, have been made to Trading Standards against Anglian Windows Ltd/Anglian Home Improvements Ltd ('Anglian'), since Jan 2010, including complaints referred by third party organisations.
   

14 complaints have been made to Croydon Trading Standards since 2010. 

2. 
   Has Anglian ever been prosecuted by Trading Standards?
   

Croydon Trading Standards have not prosecuted Anglian.

3. 
   Is it correct that Trading Standards is presently preparing a dossier of complaints in relation to Anglian?
   

Croydon Trading Standards are not presently preparing a dossier of complaints in relation to Anglian

4. 
   In the case of a consumer complaint of substandard work and misleading sales practices on the part of Anglian, what criteria must be satisfied before Trading Standards will carry out an investigation?
   

Each complaint will be assessed on its merits; criteria includes if a criminal offence has taken place, public interest, nature of offending, level of evidence, other complaints received, vulnerability of complainant and amount of loss.  

If you are dissatisfied with the way the Council has handled your request under the Freedom of Information Act you may ask for an internal review. This should be submitted to us within 40 working days of this response. You can do this by outlining the details of your complaint by:
Email: information@croydon.gov.uk
Writing: Information Team

London Borough of Croydon

Bernard Weatherill House

7^thFloor - Zone B

8 Mint Walk

Croydon CR0 1EA

Wycliffe House

Water Lane

Wilmslow

 

Lynda Fay