Interview Number: Data Entry Completed
SSSC – Field Work Interviews
Questionnaire – Suppliers
Date:
|
|
Time:
|
|
Province:
|
|
District:
|
|
Village:
|
|
Location/Venue:
|
|
Distance (km) from center of district
|
|
Interviewer:
|
|
Interviewee:
|
|
Contact info:
|
|
Organization:
|
|
Title/rank:
|
|
Directions:
Explain the project (see background sheet).
Highlight the target districts within the province.
Clarify whether each answer applies only to the target districts, or more generally.
Supervisor sign:
Section 1 – Background information
|
Q.
|
Questions
|
Response
|
Data entry
|
1
|
What is your position in the business?
[SELECT ONLY 1]
If “Hired” skip to Q.6
|
Owner (with staff)
|
|
Self Employed
|
|
Hired
|
|
Other (specify)
|
|
2
|
How many years have you been in this business?
|
|
|
3
|
How large is the business? (# staff)
|
|
Male
|
Female
|
|
Permanent
|
|
|
3.1
|
Semi-permanent
|
|
|
3.2
|
Occasional
|
|
|
3.3
|
Total
|
|
|
3.4
|
4
|
If you are the owner or self employed, where did you get the capital to start the business?
[SELECT ALL APPLY]
(% if possible)
|
Saved money
|
4.1
|
Loan from bank
|
4.2
|
Loan from family/friends
|
4.3
|
Loan from other source
|
4.4
|
Village development fund
|
4.5
|
Support from donor funded project
|
4.6
|
Other (specify)
|
4.7
|
5
|
How much of your business is latrine-related?
(Approximate %)
|
|
|
6
|
Do you have other business activities?
(if NO skip to Q.7)
|
Yes
No
|
6.1
|
If yes, what are they?
|
|
6.2
|
7
|
Is your business registered?
|
Yes
No
|
7.1
|
Why/Why not?
|
|
7.2
|
8
|
Who manages your finances?
(self, wife, manager, etc)
|
|
|
9
|
Do you have/have you ever done any of these types of plans? If yes, can you please give us the details?
[SELECT ALL APPLY]
|
Business plan
Yes
No
|
9.1.A
|
Details:
|
9.1.B
|
Marketing plan
Yes
No
|
9.2.A
|
Details:
|
9.2.B
|
Financial plan
Yes
No
|
9.3.A
|
Details:
|
9.3.B
|
10
|
Have you ever participated in any type of business training before?
(if NO skip to Q.11)
|
Yes
No
|
10.1
|
If yes, can you please give us details? (book keeping, marketing, etc)
|
|
10.2
|
|
Section 2 – Product information/materials
|
Q.
|
Questions
|
Response
|
Code
Skip
|
11
|
Who are your main/key suppliers for the following materials?
(please list company’s names, as many as possible)
|
A1
A2
W1
W2
|
11.1
|
Sand
|
11.2
|
Gravel
|
11.3
|
Cement
|
11.4
|
Steel
|
11.5
|
PVC pipe
|
11.6
|
'Red earth' blocks
|
11.7
|
Zinc sheet
|
11.8
|
Grass/thatch
|
11.9
|
Doors (plastic sets, wooden sets, bamboo or other waste materials used...etc.)
|
11.91
|
Flooring of the toilet (tiles, slabs...etc.)
|
11.92
|
12
|
Where do they come from (China, Thailand, Vietnam, local etc)?
(for local, specify where)
|
A1
A2
W1
W2
|
12.1
|
Sand
|
12.2
|
Gravel
|
12.3
|
Cement
|
12.4
|
Steel
|
12.5
|
PVC pipe
|
12.6
|
'Red earth' blocks
|
12.7
|
Zinc for the roof
|
12.8
|
Grass for the roof
|
12.9
|
Doors (plastic sets, wooden sets, bamboo or other waste materials used...etc.)
|
12.91
|
Flooring of the toilet (tiles, concrete slab...etc.)
|
12.92
|
13
|
Do your suppliers compete with each other to sell you their products?
(if NO skip to Q.14)
|
Yes
No
|
13.1
|
If yes, how?
|
|
13.2
|
14
|
Is there quality difference in the different suppliers of materials?
(if NO skip to Q.15)
|
Yes
No
|
14.1
|
Can you explain why?
|
|
14.2
|
15
|
What kind of pans/bowls do people most commonly buy? (picture)
|
A1
|
15.1
|
A2
|
15.2
|
W1
|
15.3
|
W2
|
15.4
|
16
|
For the following pans/bowls please show the quantities sold last year and this year
|
|
2013
|
2014
|
|
A1
|
|
|
16.1
|
A2
|
|
|
16.2
|
W1
|
|
|
16.3
|
W2
|
|
|
16.4
|
17
|
Are you selling more pans this year than last year?
|
Yes
No
|
|
18
|
Than 3 years ago?
|
Yes
No
|
|
19
|
What are the main factors affecting households’ decisions in terms of the type of latrine they want to have?
[SELECT ALL APPLY]
|
Cost of materials
|
19.1
|
Quality of materials
|
19.2
|
Materials that match the house
|
19.3
|
Materials that will last the longest
|
19.4
|
Physical accessibility of materials
|
19.5
|
Other (specify)
|
19.6
|
20
|
What do you think is the main reason for households to build a latrine?
[SELECT ALL APPLY]
|
Emulate others
|
20.1
|
Regulations
|
20.2
|
Healthcare
|
20.3
|
Convenience/comfort
|
20.4
|
Education program
|
20.5
|
Other family members influence
|
20.6
|
Sales promotions
|
20.7
|
Other (specify)
|
20.8
|
21
|
Is there any seasonality to your sales?
[SELECT ONLY 1]
|
No seasonality
|
|
Dry season
|
|
Wet season
|
|
22
|
How much do you pay to buy the following materials (specify quantity, quality and price)
|
Item
|
Brand
|
Quantity
|
Price
|
|
Sand (metric ton)
|
|
|
|
22.1
|
Gravel (metric ton)
|
|
|
|
22.2
|
Cement (sack, kg, or metric ton)
|
|
|
|
22.3
|
Steel (different lengths)
|
|
|
|
22.4
|
PVC pipe (different sizes)
|
|
|
|
22.5
|
'Red earth' blocks
|
|
|
|
22.6
|
Zinc sheet for the roof (different sizes)
|
|
|
|
22.7
|
Grass for the roof (different sizes)
|
|
|
|
22.8
|
Doors
|
|
|
|
22.9
|
Flooring of the toilet
|
|
|
|
22.91
|
Pan A1
|
|
|
|
22.92
|
Pan A2
|
|
|
|
22.93
|
Bowl W1
|
|
|
|
22.94
|
Bowl W2
|
|
|
|
22.95
|
|
Section 2b – Only for importers
|
Q.
|
Questions
|
Response
|
Data entry
|
23
|
If you have to import materials from outside of Laos what do you do? What procedures do you have to go through?
|
|
|
24
|
Do you do the paperwork for importing? Or does your supplier?
|
|
|
25
|
Can you please specify the amount or % of tax (import duty and customs fees) you actually pay for each of the following goods?
|
Item
|
Import
|
Custom
|
Other
|
|
Latrines pans
|
|
|
|
25.1
|
Sand (metric ton)
|
|
|
|
25.2
|
Gravel (metric ton)
|
|
|
|
25.3
|
Cement (sack, kg, or metric ton)
|
|
|
|
25.4
|
Steel (different lengths)
|
|
|
|
25.5
|
PVC pipe (different sizes)
|
|
|
|
25.6
|
Concrete blocks
|
|
|
|
25.7
|
'Red earth' blocks
|
|
|
|
25.8
|
Zinc sheet for the roof (different sizes)
|
|
|
|
25.9
|
Grass for the roof (different sizes)
|
|
|
|
25.91
|
Doors
|
|
|
|
25.92
|
Flooring of the toilet
|
|
|
|
25.93
|
26
|
Have you ever paid informal fees for importing?
|
Yes
No
|
|
|
|
|
27
|
Is the import and custom fee a challenge for your business?
|
Yes
No
|
|
|
|
|
|
Section 3 – Pricing information
|
Q.
|
Questions
|
Response
|
Data entry
|
28
|
What is the trend of construction material prices for the past year?
[SELECT ONLY 1]
|
No material price increased
|
28.1
|
Some material prices increased
|
All material prices increased
|
Which item?
|
|
28.2
|
By what %?
|
|
28.3
|
29
|
How have your prices changed in the past year?
[SELECT ONLY 1]
|
Increased
|
29.1
|
Remained the same
|
Decreased
|
Which item?
|
|
29.2
|
By what %?
|
|
29.3
|
30
|
Do customers negotiate the price of your products? And on what products mostly?
(if NO skip to Q.32)
|
Yes
No
|
|
31
|
What do they negotiate about?
[SELECT ALL APPLY]
|
Cheaper price
|
31.1
|
Discounts for bulk orders
|
31.2
|
Free delivery
|
31.3
|
Other (specify)
|
31.4
|
32
|
What do you prefer in terms of payment?
[SELECT ALL APPLY]
|
Cash up front
|
32.1
|
Cash over time (step by step). How many payments, over how long?
|
32.2
|
Goods (barter) up front
|
32.3
|
Goods (barter) over time
|
32.4
|
33
|
What do your customers usually prefer?
[SELECT ALL APPLY]
|
Cash up front
|
33.1
|
Cash over time (step by step). How many payments, over how long?
|
33.2
|
Goods (barter) up front
|
33.3
|
Goods (barter) over time
|
33.4
|
34
|
What is the price that you sell each of these items?
|
Item
|
Brand
|
Quantity
|
Price
|
|
Pan A1
|
|
|
|
34.1A
34.1B
34.1C
|
Pan A2
|
|
|
|
34.2A
34.2B
34.2C
|
Bowl W1
|
|
|
|
34.3A
34.3B
34.3C
|
Bowl W2
|
|
|
|
34.4A
34.4B
34.4C
|
Sand (metric ton)
|
|
|
|
34.5A
34.5B
34.5C
|
Gravel (metric ton)
|
|
|
|
34.6A
34.6B
34.6C
|
Cement (sack, kg, or metric ton)
|
|
|
|
34.7A
34.7B
34.7C
|
Steel (different lengths)
|
|
|
|
34.8A
34.8B
34.8C
|
PVC pipe (different sizes)
|
|
|
|
34.9A
34.9B
34.9C
|
'Red earth' blocks
|
|
|
|
34.91A
34.91B
34.91C
|
Zinc sheet for the roof (different sizes)
|
|
|
|
34.92A
34.92B
34.92C
|
Grass/thatch for the roof (different sizes)
|
|
|
|
34.93A
34.93B
34.93C
|
Doors
|
|
|
|
34.94A
34.94B
34.94C
|
Flooring of the toilet
|
|
|
|
34.95A
34.95B
34.95C
|
|
Section 4 – Customer base
|
Q.
|
Questions
|
Response
|
Data entry
|
35
|
Who are the main customers buying latrine-related products?
[SELECT ALL APPLY]
(% if possible)
|
Households
|
35.1
|
Wholesalers
|
35.2
|
Retailers
|
35.3
|
Construction company
|
35.4
|
Local NGO/government projects
|
35.5
|
Other(specify)
|
35.6
|
36
|
Do your customers have quality preferences?
[SELECT ALL APPLY]
|
Brand
|
36.1
|
Durability
|
36.2
|
Color
|
36.3
|
Strength
|
36.4
|
Other (specify)
|
36.5
|
37
|
What type of latrines do customers want?
(Latrine Size, wet/dry, offset, pan type, type of superstructure)
|
|
|
38
|
Do customers know what materials they need?
(if NO skip to Q.39)
|
Yes
No
|
38.1
|
If yes, where do they get this information?
|
|
38.2
|
Do they seek your advice?
|
|
38.3
|
39
|
Approximately how many customers of latrine products did you have in the last year?
|
|
|
40
|
How many villages are you covering?
Please name them.
|
|
40.1
|
How many districts?
Please name them
|
|
40.2
|
41
|
Are all your customers nearby? (Same village? District?)
|
|
41.1
|
What is the name of the furthest village? How far (km)?
|
|
41.2
|
42
|
Have you been involved in an NGO/government program in the last 2 years?
(if NO skip to Q.43)
|
Yes
No
|
42.1
|
If yes, which organization? Where?
|
|
42.2
|
If yes, what was your involvement?
(I.e. what did you supply?)
|
|
42.3
|
43
|
When you are supplying products for a latrine – why is this customer buying it?
[SELECT ALL APPLY]
(% if possible)
|
Part of building a new house
|
43.1
|
First latrine for house that had no latrine at all
|
43.2
|
Rebuilding collapsed latrine
|
43.3
|
Full latrine pit
|
43.4
|
Vulnerable groups or poor households supported by government of NGO project
|
43.5
|
Other (specify)
|
43.6
|
44
|
How do you market your business?
|
|
|
45
|
Do your suppliers give you marketing materials to promote their products?
|
Yes
No
|
|
46
|
Do you do any promotion or marketing of latrines?
|
Yes
No
|
|
47
|
How do customers obtain information about products/services you provide?
|
|
|
|
Section 5 – Transportation
|
Q.
|
Questions
|
Response
|
Data entry
|
48
49
|
Who provides transportation for your inputs?
How much does the transportation cost?
How many km?
|
Item
|
Who provides transportation
|
Price of transportation
|
Km
|
|
Pan A1
|
|
|
|
48.1A
48.1B
48.1C
|
Pan A2
|
|
|
|
48.2A
48.2B
48.2C
|
Bowl W1
|
|
|
|
48.3A
48.3B
48.3C
|
Bowl W2
|
|
|
|
48.4A
48.4B
48.4C
|
Sand
|
|
|
|
48.5A
48.5B
48.5C
|
Gravel
|
|
|
|
48.6A
48.6B
48.6C
|
Cement
|
|
|
|
48.7A
48.7B
48.7C
|
Steel
|
|
|
|
48.8A
48.8B
48.8C
|
PVC pipe
|
|
|
|
48.9A
48.9B
48.9C
|
'Red earth' blocks
|
|
|
|
48.91A
48.91B
48.91C
|
Zinc sheet for the roof
|
|
|
|
48.92A
48.92B
48.92C
|
Grass/thatch for the roof
|
|
|
|
48.93A
48.93B
48.94C
|
Doors
|
|
|
|
48.95A
48.95B
48.95C
|
Flooring
|
|
|
|
48.96A
48.96B
48.96C
|
50
|
Do you deliver to your customers?
|
|
|
51
|
How much does it cost? (please specify price by weight, items and km)
|
Item (specify quantity/weight)
|
Price
|
KM
|
|
Pan A1
|
|
|
51.1
|
Pan A2
|
|
|
51.2
|
Bowl W1
|
|
|
52.3
|
Bowl W2
|
|
|
51.4
|
Sand
|
|
|
51.5
|
Gravel
|
|
|
51.6
|
Cement
|
|
|
51.7
|
Steel
|
|
|
51.8
|
PVC pipe
|
|
|
51.9
|
'Red earth' blocks
|
|
|
51.9
|
Zinc sheet for the roof
|
|
|
51.91
|
Grass/thatch for the roof
|
|
|
51.92
|
Doors
|
|
|
51.93
|
Flooring
|
|
|
51.94
|
|
Section 6 – Business Network
|
Q.
|
Questions
|
Response
|
Data entry
|
52
|
Do you have regular suppliers for your products?
Which products in particular?
(if NO skip to Q.54)
|
Yes
No
|
|
53
|
If yes, why?
[SELECT ALL APPLY]
|
Cheaper price/item
|
53.1
|
Discount for bulk purchases
|
53.2
|
Credit
|
53.3
|
Relationship (you have always purchased from them
|
53.4
|
Selling on consignment (agreement to pay after goods are sold)
|
53.5
|
There is only one supplier
|
53.6
|
54
|
If they provide you credit, please specify the credit conditions
|
Interest rate
|
54.1
|
Duration
|
54.2
|
Other requirements (collateral, guarantee)
|
54.3
|
55
|
Do you borrow from other sources?
[SELECT ALL APPLY]
|
Money lender
Yes
No
|
55.1
|
Bank (specify)
Yes
No
|
55.2
|
MFI (specify)
Yes
No
|
55.3
|
56
|
What was this loan for?
|
|
|
57
|
Please specify the credit conditions
|
Interest rate:
|
57.1
|
Duration:
|
57.2
|
Other requirements (guarantee, collateral , etc)
|
57.3
|
58
|
Do you provide credit to your customers?
(if NO skip to Q.60)
|
Yes
No
|
|
59
|
Please specify the credit conditions
|
Interest rate
|
59.1
|
Duration
|
59.2
|
Other requirements (collateral, guarantee)
|
59.3
|
60
|
Who are your main competitors in supplying latrine products?
Where are they?
|
|
|
61
|
Do you have any agreement with your competitors (e.g. deciding together price etc)
(if YES skip to Q.62)
|
Yes
No
|
61.1
|
If No, why not?
|
|
61.2
|
62
|
If yes, what are the agreements?
|
|
|
63
|
Have you ever paid any commission to middleman in order to find new customer?
(if NO skip to Q.65)
|
Yes
No
|
|
64
|
If yes, how much?
|
|
64.1
|
What are the conditions?
|
|
64.2
|
65
|
Do you have sales agents?
(if NO skip to Q.67)
|
Yes
No
|
|
66
|
If yes, how do you pay them? (Salary? Commission?).
|
|
66.1
|
How much?
|
|
66.2
|
Can you please specify details?
|
|
66.3
|
|
Section 7- SWOT
|
Q.
|
Questions
|
Response
|
Data entry
|
67
|
Strengths: Why do customers choose you over your competitors?
(Don’t limit discussion to those listed here.)
[SELECT ALL APPLY]
|
Price (I have cheaper prices than my competitors)
Please specify why:
|
67.1
|
Quality (I have better products than my competitors)
Please specify why:
|
67.2
|
Reliability (I always have all the materials they need)
Please specify why:
|
67.3
|
Location
Please specify why:
|
67.4
|
Delivery
Please specify why:
|
67.5
|
Bulk discounts
Please specify why:
|
67.6
|
Other service
Please specify why:
|
67.7
|
Connections
Please specify why:
|
67.8
|
Other (specify)
|
67.9
|
68
|
Weaknesses: What are the main constraints to your business?
[SELECT ALL APPLY]
|
Access to finance
Please specify why:
|
68.1
|
Cost of inputs
Please specify why:
|
68.2
|
Availability of labour
Please specify why:
|
68.3
|
Availability of material
Please specify why:
|
68.4
|
Bad roads
Please specify why:
|
68.5
|
Corruption
Please specify why:
|
68.6
|
Government fees/regulations
Please specify why:
|
68.7
|
Insufficient demand
Please specify why:
|
68.8
|
Customer not paying
Please specify why:
|
68.9
|
Staff
Please specify why:
|
68.91
|
Training of staff
Please specify why:
|
68.92
|
Other (specify)
|
68.93
|
69
|
Weaknesses: what are the problems related to supply of materials?
[SELECT ALL APPLY]
|
Inconsistent availability
Please specify why:
|
69.1
|
Changing prices
Please specify why:
|
69.2
|
Exchange rate
Please specify why:
|
69.3
|
Financing the purchase of inputs
Please specify why:
|
69.4
|
Transportation problems
Please specify why:
|
69.5
|
Long distances travelled
Please specify why:
|
69.6
|
70
|
Opportunities: What can you do to grow your latrine-related business?
[SELECT ALL APPLY]
|
Providing information to customers on sanitation
Please specify why:
|
70.1
|
Providing information to customers on latrine options
Please specify why:
|
70.2
|
|
|
Improve the quality of products
Please specify why:
|
70.3
|
Lower cost of product
Please specify why:
|
70.4
|
Advertisements
Please specify why:
|
70.5
|
Other (specify)
|
70.6
|
71
|
Opportunities: what do you need to expand your business?
|
|
|
72
|
Threats: What can change
in the future that will negatively affect your business?
|
|
|
|
Section 8 – Business opportunity
|
Q.
|
Questions
|
Response
|
Data entry
|
73
|
Would you try to sell more materials for latrines if it was more profitable?
|
|
|
74
|
Would you be prepared to sell more latrine products/services if the margin (unit profit) was lower but volumes were a lot higher?
(if NO skip to Q.76)
|
Yes
No
|
|
75
|
If yes, would this include selling to remote or poor communities?
|
|
|
76
|
In what ways does government help your business?
|
|
|
77
|
If what ways does government limit your business?
|
|
|
78
|
How could the government help your business grow?
|
|
|
79
|
How could the government improve sanitation coverage in rural areas?
|
|
|
80
|
What opportunities do you have to improve your skills and knowledge?
|
|
|
|
Share with your friends: |
