Telstra business systems care contents 1About Telstra Business Systems care section 4


The following table sets out a summary of the applicable features of each Telstra Business Systems Care option (as described above)



Download 204.55 Kb.
Page3/11
Date05.05.2018
Size204.55 Kb.
#48215
1   2   3   4   5   6   7   8   9   10   11

The following table sets out a summary of the applicable features of each Telstra Business Systems Care option (as described above)

Features


Telstra Business Systems Care Priority

Telstra Business Systems Care Priority Plus

Telstra Business Systems Care Pay As You Go

Agreed Service Targets


Yes

Yes

No

Priority Incident Management


Yes

Yes

No

Replacement parts


Yes

Yes

Yes – chargeable

Service Labour

Remote

Yes

Yes

Yes – chargeable


Onsite

Yes

Yes

Yes – chargeable

Performance Reporting


Yes

Yes

No

Problem Management


Yes

Yes

No

Change Management


Yes

Yes

No

Software Assurance

Software Support

Yes

Yes

Yes – chargeable


Software Support & Upgrades

Yes – chargeable

Yes – chargeable

No

Back Up Services


No

Available - chargeable

No

On Site resources


No

Available - chargeable

No

Service Delivery Manager (SDM)


No

Available - chargeable

No

Release Management


No

Available - chargeable

No

Enhanced Performance Reporting


No

Available - chargeable

No

Availability Management


No

Available - chargeable

No

Capacity Management


No

Available - chargeable

No

Configuration Management


No

Available - chargeable

No

Battery Maintenance (Power Manager)


No

Available - chargeable

No

System Monitoring


No

Available - chargeable

No

Information Security Management


No

Available - chargeable

No

Preventative Maintenance


No

Available - chargeable

No

Remote Only Maintenance


No

Available - chargeable

No

Desktop Services Management


No

Available - chargeable

No

Project MAC Services


No

Available - chargeable

No



Download 204.55 Kb.

Share with your friends:
1   2   3   4   5   6   7   8   9   10   11




The database is protected by copyright ©ininet.org 2024
send message

    Main page