Features |
| | Telstra Business Systems Care Priority Plus | Telstra Business Systems Care Pay As You Go |
Agreed Service Targets |
| Yes | Yes | No |
Priority Incident Management |
| Yes | Yes | No |
Replacement parts |
| Yes | Yes | Yes – chargeable |
Service Labour | Remote | Yes | Yes | Yes – chargeable |
| Onsite | Yes | Yes | Yes – chargeable |
|
| Yes | Yes | No |
Problem Management |
| Yes | Yes | No |
Change Management |
| Yes | Yes | No |
Software Assurance | Software Support | Yes | Yes | Yes – chargeable |
| Software Support & Upgrades | Yes – chargeable | Yes – chargeable | No |
Back Up Services |
| No | Available - chargeable | No |
|
| No | Available - chargeable | No |
Service Delivery Manager (SDM) |
| No | Available - chargeable | No |
Release Management |
| No | Available - chargeable | No |
|
| No | Available - chargeable | No |
Availability Management |
| No | Available - chargeable | No |
Capacity Management |
| No | Available - chargeable | No |
|
| No | Available - chargeable | No |
Battery Maintenance (Power Manager) |
| No | Available - chargeable | No |
System Monitoring |
| No | Available - chargeable | No |
|
| No | Available - chargeable | No |
Preventative Maintenance |
| No | Available - chargeable | No |
Remote Only Maintenance |
| No | Available - chargeable | No |
|
| No | Available - chargeable | No |
Project MAC Services |
| No | Available - chargeable | No |