ACD parameter at customer group or PIN number level
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Additional Supplementary numbers for existing ACD group
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New Automatic Call Distribution Group
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Additional ACD/UCD group for existing Customer Group
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Additional features to existing Groups
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Simplified Message Desk Interface
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Additional codes to existing group
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Any change to existing Customer Group dial plan
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Station Specific Authcode
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Additional login code to existing Groups
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Any Customer Group/handset audit
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Uniform Call Distribution
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Additional Queue Slots for existing ACD/UCD groups
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Change of Class of Service at Customer Group level
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Uniform Call Distribution Login Key
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Additional routes for existing ACD/UCD groups or consoles
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Establish night service routing and overflow destination for ACD/UCD and Consoles
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Voicemail configurations affecting more than one Standard End or call flows mimicking ACD functionality
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