01TELSTRA COUNTRY WIDE®
EXECUTIVE STAFF & LOCATIONS as at 30 June 2012 02Contact TCW details found at: 03http://www.telstra.com.au/telstracountrywide/contact-us/index.htm
INFORMATION AND CONNECTION SERVICES
Complaints
Consumer customers please call us on 13 2200 and say "complaint". Sales and support are available day and night, so it’s easier to talk to us when it suits you best.
Business customers please call us on 13 2000 and say "complaint". Sales and support are available day and night, so it’s easier to talk to us when it suits you best. Alternatively you can contact your Account Executive.
Enterprise and Government customers, contact your Account Executive or Service Management lead. Alternatively you can call Customer Care on 1800 730 062 end_of_the_skype_highligbetween 8am and 6pm local time Monday to Friday.
Telstra’s contact details can be found at http://www.telstra.com.au/help/contact/
Business
Small and Medium Business
Sales and General Enquiries: 1800 334 884
Accounts & Billing: 13 2000
Tech & Faults: 13 2999
Online: www.telstrabusiness.com
Residential
Home Phone Services
Home Phone Enquiries: 13 2200
Home Phone Faults: 13 2203
Products & Sales 1800 331 286
Online: www.telstra.com.au/personal/
Mobiles
Mobile Phone Enquiries or Faults: 132200
Products & Sales: 1800 303 302
Online Billing 1800 266 000
Online: www.telstra.com.au/personal/
Internet
Sales and Billing Enquiries: 13 POND (13 7663)
BigPond® Faults: 13 3933
Online: http://www.telstra.com.au/bigpond-internet/
To find your nearest Telstra shop
Go to www.telstra.com/shoplocator
04Appendix 4 – Telstra assisting customers (in reverse chronological order)
Products & Services; Infrastructure & Network Upgrades; Information for Customers
Telstra celebrates 10 years of supporting emerging music talent with all-star road show
26 Jun 2012 - Media Release
Telstra Road to Discovery is one of Australia’s most recognised talent development programs, across a range of genres including blues and roots, folk, country and alternative country.
20 of Australia’s best small businesses show off the sector’s strength
25 Jun 2012 - Media Release
Many of the best Australian small businesses of the past 20 years have gone on to compete successfully in overseas markets or become part of international organisations.
Telstra connects Department of Human Services to a new communications future
25 Jun 2012 - Media Release
The Department of Human Services and Telstra have announced the signing of a new agreement worth $474 million over five years for Telstra to build and manage a new unified communications network.
Telstra and SAP sign alliance to deliver with Accenture, SAP solutions from Telstra’s cloud
21 Jun 2012 - Media Release
Telstra and SAP today announced the expansion of their partnership by formalising an alliance to deliver with Accenture, a suite of hosted solutions to enterprise and government customers across Australia.
Telstra hits play on MOG music revolution
21 Jun 2012 - Media Release
Australians can now access 16 million music tracks, discover new music with ease, access a massive catalogue of Australian music and never listen to an ad, with the launch today of MOG from Telstra.
Protect yourself online - Ten simple tips
12 Jun 2012 - Media Release
To mark National Cyber Security Awareness Week, Telstra is reminding everybody of the simple steps they can take to protect themselves and their families online.
Telstra “on a roll” to connect Tasmanians to the NBN
04 Jun 2012 - Media Release
Telstra today launched its commercial services on the National Broadband Network (NBN) in Tasmania rolling a new “Store on Wheels” into Triabunna and ensuring staff in its new store in Sorell were geared up for customer demand.
Australia Post and Telstra sign strategic partnership on Digital MailBox and IT network
01 Jun 2012 - Media Release
Australia Post and Telstra today announced a new strategic partnership by signing a memorandum of understanding which will see the country’s largest telecommunications provider become a participant in the Australia Post Digital MailBox and Australia Post using Telstra’s Australian based hosting and network services.
Samsung Galaxy S III arrives on the Telstra Mobile Network
31 May 2012 - Media Release
One of the year's most anticipated smartphones is now available on Australia's largest and most reliable mobile network.
Telstra tops network quality study as customers join 4G fast lane
30 May 2012 - Media Release
Telstra customers have access to Australia's highest quality mobile network for voice calls, mobile data and text messaging according to a new study released today.
Telstra Foundation celebrates a decade with $1 million grants program
29 May 2012 - Media Release
One hundred Australian non-profit organisations are set to benefit from 1 million in local grants announced today by the Telstra Foundation marking its 10th anniversary.
HTC One XL smartphone coming exclusively to Telstra
29 May 2012 - Media Release
Telstra customers will soon get their hands on one of the most advanced smartphones to launch in 2012 - the super-thin and ultra-fast 4G powered HTC One XL.
Telstra calls on Australians to recycle old mobile phones for World Environment Day
25 May 2012 - Media Release
Telstra is calling on Aussies to dig deep into their desk drawers to retrieve old mobile phones and accessories and drop them off at a MobileMuster recycling unit in their local Telstra Store for World Environment Day on Tuesday, 5 June.
Connecting seniors to the world wide web
24 May 2012 - Feature Story
The Wendouree West Community House and Learning Centre recently received a Telstra Connected Seniors grant to deliver free training on mobiles and internet for seniors.
Telstra cloud infrastructure receives security certification
24 May 2012 - Media Release
Australian business, enterprise and government organisations now have a secure cloud platform ready for them to transition their business applications and data, with Telstra’s infrastructure-as-a-service platform independently certified as compliant to the highest of industry standards.
Telstra and HTC to launch Australia’s first 4G Windows Phone
24 May 2012 - Media Release
Windows Phone fans will soon be able to surf the mobile web, respond to email and access work documents faster than before on the HTC Titan 4G – Australia’s first 4G Windows Phone which launches next Tuesday 29 May on the Telstra Mobile Network.
Telstra prize again highlights the benefits of modern communications for people with disability
23 May 2012 - Media Release
Telstra and the Telecommunications Journal of Australia today announced the 2012 winners of the Telstra-TJA Christopher Newell Prize for Telecommunications and Disability.
Telstra scoops HR award pool
18 May 2012 - Media Release
Telstra has won three awards at the inaugural Australian Human Resources Institute Diversity Awards held in Melbourne yesterday and was the most awarded company of the event.
Facebook app puts Telstra Pre-Paid customers in control
11 May 2012 - Media Release
Telstra customers will be among the first in the world to control their Pre-Paid mobile service directly from Facebook® with the launch today of the My Telstra Pre-Paid application.
Telstra launches network intelligence giving business the complete picture
10 May 2012 - Media Release
Businesses and large organisations will now have comprehensive visibility of applications using their data networks with the launch of Australia’s first in-network intelligent reporting service.
Liz Ellis searches for Netball Mums scoring goals
09 May 2012 - Media Release
Liz Ellis, former Commonwealth Games and World Championship winning Netball player, is joining Telstra to recognise and reward the unsung heroes of Netball, and award the Telstra NetMum title to one lucky mum.
Age of the Digmum but a phone call remains number one on Mother's Day
07 May 2012 - Media Release
Social media has become the norm for mums to stay in touch with kids who have moved out of home, with 80 per cent “friending” them on at least one online site according to new research from Telstra
Telstra joins with Ginger & Smart to present show at Mercedes Benz Fashion Week Australia 2012
30 Apr 2012 - Media Release
Telstra is proud to announce it has joined forces with iconic Australian designers Ginger and Smart to present their 2012 Collection show at Mercedes Benz Fashion Week Australia.
Innovation by business women critical for Australia’s future
30 Apr 2012 - Media Release
Continued world class innovation by Australian business women is critical to the nation’s social and economic future, according to Kate McKenzie, Group Managing Director Telstra Innovation, Products & Marketing.
Telstra set to expand 4G mobile services in Newcastle
24 Apr 2012 - Media Release
Telstra today announced the second phase of its 4G technology roll-out in Newcastle which will see ultra-fast 4G mobile coverage extending into a number of new suburbs in the coming months.
Get ready for a whole new experience with Telstra in Townsville
19 Apr 2012 - Media Release
Townsville locals can experience a hands-on journey into the new-age fibre optic fast lane when the interactive Telstra Fibre Experience Centre opens at Vale Hotel Car Park in Aitkenvale tomorrow, Wednesday, 18 April until 27 April.
Telstra customers rewarded under new flybuys program
19 Apr 2012 - Media Release
From Monday 23rd April, Telstra customers will be able to earn flybuys points when they purchase selected Telstra Pre-Paid products, thanks to an alliance announced today with the new flybuys program.
Telstra Safe Social gives parents control of kids’ online safety
18 Apr 2012 - Media Release
Keeping kids safe when they use Facebook and Twitter to connect with friends became easier today with the launch of Telstra Safe Social - a new social networking protection tool available to BigPond Security customers.
Telstra and MOG to bring unlimited music streaming to Australia
17 Apr 2012 - Media Release
Australians will soon have unlimited, on-demand access to a vast catalog of music, streamed to their mobile, tablet, computer or net-connected TV after Telstra today announced an exclusive partnership with award-winning subscription music service, MOG.
BigPond Movies hits milestone with Panasonic VIERA TVs
11 Apr 2012 - Media Release
Telstra and Panasonic are partnering to bring BigPond Movies’ extensive movie library to selected 2012 and 2011 Panasonic VIERA TVs.
Telstra Welcomes ACCC Approval of FOXTEL – AUSTAR Merger
10 Apr 2012 - Media Release
Telstra welcomes the ACCC's statement that it will accept undertakings provided by FOXTEL and clear the merger between FOXTEL and AUSTAR.
Cyber Defence University Challenge goes off with a bang
05 Apr 2012 - Media Release
ICT undergraduates from the University of New South Wales took top honours in the 2012 Cyber Defence University Challenge - an Australian first and will jet off to the Black Hat Security conference in the US in July 2012 courtesy of Telstra.
Telstra and Samsung to launch nation’s second 4G smartphone – GALAXY S II 4G
26 Mar 2012 - Media Release
Telstra and Samsung Electronics Australia today unveiled the GALAXY S II 4G - Australia's second ultra-fast 4G smartphone which launches exclusively on the Telstra Mobile Network tomorrow.
Telstra T-Box wins International IPTV award
23 Mar 2012 - Media Release
The Telstra T-Box, currently enjoyed in more than 300,000 Australian homes, has won the world’s top IPTV award.
Top 5 tips to beat business phone fraud
23 Mar 2012 - Media Release
As part of National Fraud Week, Telstra has issued a list of security steps businesses can take to reduce the risk of their phone systems being hacked.
Telstra assistance package for Townsville customers affected by severe storms
21 Mar 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in Townsville who have lost services as a result of the recent devastating storm in the early hours of Tuesday 20th March 2012.
Australia’s first 4G LTE mobile Wi-Fi set to bring devices up to speed
21 Mar 2012 - Media Release
Australians in 4G coverage areas will be able to enjoy ultra-fast mobile internet on their Wi-Fi enabled laptops, tablets and smartphones with Telstra today announcing the nation's first 4G LTE mobile Wi-Fi.
Telstra to bring the connected home to life
20 Mar 2012 - Media Release
With Australians embracing a new wave of internet-enabled devices in the home, Telstra has launched a program that brings together the development and marketing of its home devices, content and home broadband services and helps households become a connected home.
Telstra urges Aussies to be alert as telephone scams surge
20 Mar 2012 - Media Release
Telstra is urging consumers, as part of National Consumer Fraud Awareness Week 2012, to be wary of the growing number of telephone scams being reported.
Gadget Guy to host Telstra technology workshop in Armidale
20 Mar 2012 - Media Release
Armidale locals are invited to come along and learn how to unlock the mysteries of the internet when TV’s Gadget Guy, Peter Blasina, hosts free and fun Telstra Connected technology workshops on Wednesday, 4 April.
Improving productivity a struggle but still a top priority
20 Mar 2012 - Media Release
The number of large Australian organisations that have significantly improved productivity over the last year has declined by a quarter according to the fourth annual Telstra Productivity Indicator, released today.
Telstra to offer New iPad in Australia on March 16
15 Mar 2012 - Media Release
Telstra today announced it will offer the new iPad in Australia on Friday, March 16. Telstra will offer iPad with a range of attractive data plans that allow customers to connect to the superfast DC-HSPA+ enabled Telstra Mobile Network.
Telstra assistance package for customers affected by flooding in Darlington Point
12 Mar 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around Darlington Point who have lost services as a result of the current flooding.
Telstra assistance package for customers affected by flooding in Nathalia, Picola and Barmah
08 Mar 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around Nathalia, Picola and Barmah who have lost services as a result of the current flooding.
Telstra finalises $11 billion NBN agreements
07 Mar 2012 - Media Release
Telstra today is pleased to announce it has finalised its Definitive Agreements with NBN Co and the Commonwealth for Telstra’s participation in the rollout of the National Broadband Network.
Telstra assistance package for customers affected by flooding in Cowra, Forbes, Goodooga, Weilmoringle and Condobolin
06 Mar 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around Cowra, Forbes, Goodooga, Weilmoringle and Condobolin* who have lost services as a result of the current flooding.
Telstra provides IPv6 to business customer networks
05 Mar 2012 - Media Release
Internet Protocol version 6 (IPv6) connectivity is now available to even more Telstra business, enterprise and government customers.
Telstra assistance package for Jugiong customers affected by flooding
05 Mar 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around Jugiong who have lost services as a result of the current flooding.
Telstra assistance package for customers affected by flooding in The Rock, Ganmain and Lockhart
05 Mar 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around The Rock, GanMain, Lockhart, East Wagga, Ungarie, Uranquinty*, Wagga Wagga**, Barellan, Yenda, Urana***, Walwa, Jingelic, Beelbangera, BilBul****, Widgelli, Willbriggie, Griffith, Yoogali, Narrandera+, Euroley, Grong Grong, Hanwood, Benerembah++, Darlington Point+++, Hay and Maude++++ who have lost services as a result of the current flooding.
Telstra assistance package for Cooma customers affected by flooding
02 Mar 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around Cooma who have lost services as a result of the current flooding.
ACCC accepts Telstra’s Structural Separation Undertaking
28 Feb 2012 - Media Release
Telstra today took a significant step towards finalising its agreement to participate in the rollout of the National Broadband Network (NBN), after the Australian Competition and Consumer Commission (ACCC) accepted its Structural Separation Undertaking (SSU).
Telstra opens super-fast 4G network to Pre-Paid customers, launches nation’s first 4G tablet
28 Feb 2012 - Media Release
Mobile internet speeds available to Australians using tablets and Pre-Paid mobile broadband will jump today with Telstra launching the nation’s first super-fast 4G tablet and the first 4G LTE mobile broadband modem for Pre-Paid customers.
Telstra releases new bundle pricing
27 Feb 2012 - Media Release
Telstra today announced new bundle plans with bigger data allowances for some of its most popular internet bundles.
Telstra launches the Motorola XOOM 2 tablet in Australia
21 Feb 2012 - Media Release
Building on the success of Motorola XOOM, Motorola Mobility and Telstra are bringing the faster, slimmer and lighter Motorola XOOM 2 tablet to Australia from today.
Telstra expands online service options to better serve customers
20 Feb 2012 - Media Release
Telstra has launched a dedicated customer service presence on Facebook, including a trial release of an industry-first application - My Telstra on Facebook - which provides customers with convenient and secure access to their Telstra products and services.
Telstra ballet in the park comes to Canberra
17 Feb 2012 - Media Release
The Australian Ballet 50th anniversary just wouldn’t be complete without a visit to the nation’s capital. Telstra Ballet in the Park will come to Canberra for one very special birthday party on Friday 16 March 2012 at 7pm.
Telstra boosts international data packs as Aussies roam in record numbers
14 Feb 2012 - Media Release
With Australians taking smartphones overseas in record numbers, Telstra today boosted its International Roaming Data Packs and upped the number of countries in which these packs can be used.
Telstra BigPond email now with Windows Live
10 Feb 2012 - Media Release
BigPond customers are set to experience a faster and improved email service called BigPond with Windows Live. The new service will have more storage, Microsoft Office apps and the ability to edit and share photos and movies, all without BigPond customers having to change their email address.
Vital signs healthy among leading Australian small and medium businesses
06 Feb 2012 - Media Release
Analysis of some of Australia’s top-performing small and medium businesses has shown rising use of online marketing, high customer satisfaction and major benefits from conducting supplier reviews.
Telstra assistance package for Mitchell, Roma, Charleville, Bollon, St George and Dirranbandi and surrounding districts customers affected by flooding
03 Feb 2012 - Media Release
*UPDATE as of 06/02/2012 - Bollon, St George and Dirranbandi have been added.*
Telstra today announced an assistance package for its residential and small business customers in and around Mitchell, Roma, Charleville and surrounding districts who have lost services as a result of the current flooding.
Telstra assistance package for North West NSW customers in Moree and Tamworth affected by floodwaters
03 Feb 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around the Moree Plains Shire Council and Tamworth Regional Council areas who have lost services as a result of the current floodwaters.
Parents urged to remember cyber-safety in back-to-school rush
02 Feb 2012 - Media Release
Aussie school kids are more connected than ever with new Telstra research revealing four in five parents will send their kids to school this year with an internet connected device.
Telstra and government invest in WA mobile coverage expansion
31 Jan 2012 - Media Release
Telstra and the Western Australia State Government today announced a significant expansion to Western Australia’s regional mobile phone coverage, with Telstra winning the contract to build the Regional Mobile Communication Project (RMCP).
Telstra services to be restored with temporary cable
30 Jan 2012 - Media Release
Telstra will install a temporary cable with the aim of having full fixed line telephone and internet services operational for North Bundaberg residents by next Wednesday.
Telstra assistance package for North Coast NSW customers affected by floodwaters - Clarence
27 Jan 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around the Clarence Valley who have lost services as a result of the current floodwaters.
Telstra assistance package for North Coast NSW customers affected by floodwaters - Coffs Harbour
27 Jan 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around the Bellingen, Nambucca and Coffs Harbour Shire Council areas who have lost services as a result of the current floodwaters.
Telstra assistance package for North Coast NSW customers affected by floodwaters - Richmond
27 Jan 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around the Kyogle, Richmond Valley and Lismore City Council areas who have lost services as a result of the current floodwaters.
Telstra assistance package for North Coast NSW customers affected by floodwaters - Tweed Shire
27 Jan 2012 - Media Release
Telstra today announced an assistance package for its residential and small business customers in and around the Tweed Shire who have lost services as a result of the current floodwaters.
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