Transfer existing numbers When transitioning to any new application, it's inevitable that disruption occurs. So it's essential that users are impacted as little as possible. This means porting the individual extensions on the legacy PBX wherever possible to allow users to keep their existing phone numbers.
Employee training As with any new system, the success of a Teams transition is dependent upon organizations implementing the right training. Microsoft Teams has a range of capabilities that a traditional PBX lacks, like location-based routing, simultaneous ringing, queues, auto-attendant and of course Office 365 integrations. Organizations should see a big improvement in productivity once users learn to adopt as many new features as possible.
