The state of competition in the Australian mobile resale market
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The Vocus-M2 merger was yet to be approved at the time of writing. M2 shareholders will vote at a Scheme meeting expected to be held in early 2016. 44 0.0916 MTU shares for every 1 PEO share; 0.6886 cents in cash for every 1 PEO share; and up to 0.344 cents per PEO share, payable in either MTU shares or cash 45 http://www.commsalliance.com.au/Documents/all/codes/c628 46 All MVNOs and MNOs that were identified in the August 2014 and June 2015 data collection periods. Also includes a number of providers that stopped operating during that time (e.g. ONE mobile). 47 The report authors are making no allegations about whether the named companies are non-compliant (or that unnamed companies are compliant). 48 Looks to be no longer be operating as a MVNO as new customers are unable to sign up. 49 Not operating since early 2015, but still had offers and CISs available at time of collection 50 This MVNO was not operational at the time of this study, and it's website did not show information on its mobile phone services 51 No longer operating as an MVNO 52 As at 30th June 2015, the Australian site redirects to the global Red Bull Mobile website. Appears to have ceased operations since the announcement in 2013 that it was closing. 53 As at 30th June 2015, website redirects to the Yatango website. Appears to have ceased operations since the announcement in 2013 that it was closing. 54 Looks to be no longer be operating as an MVNO. Website no longer shows mobile phone services. 55 Looks to be no longer be operating as an MVNO. Website no longer shows mobile phone services. 56 No longer operating as an MVNO. 57 A Cybertel Telecom branded MVNO. Like its parent, it appears to be no longer be operating as an MVNO and website is “stale”. 58 http://www.smh.com.au/business/vodafone-mobile-subscribers-dip-as-telstra-and-optus-turn-up-the-heat-20150721-gih85i.html 59 https://www.telstra.com.au/aboutus/download/document/sustainability-report-2015-our-people.pdf 60 http://www.optus.com.au/opfiles/Aboutoptus/Assets/StaticFiles/PDF/Sustainability-Report-2015.pdf 61 http://www.vodafone.com.au/tools/locator 62 http://www.vodafone.com.au/aboutvodafone/companyinfo 63 http://www.allphones.com.au/who-we-are/allphones-franchise/ 64 https://www.amaysim.com.au/my-account/store_locator 65 http://www.boost.com.au/storelocator.aspx 66 https://www.globalgig.com/au/en/index 67 http://www.gtmobile.com.au/en/ (a Lycamobile sub-brand) 68 http://www.lebara.com.au/storefinder 69 http://www.lycamobile.com.au/en/ 70 http://www.travelsim.net.au/Locations/ 71 http://retail.dodo.com/ 72 Since June 30th 2015, a further five MVNOs were identified but not included in the analysis due to inability to backdate their offerings to the same collection date. These MVNOs are: Blink. Globalgig, MySaver, TravelSIM and Woolworths Connect. 73 Identified in August 2014 data collection round but technical difficulties prevented capture of offer data. 74 Some category totals won’t be the sum of the three providers’ networks due to not all MVNOs including the relevant information about their offers. Such totals are marked with an * 75 Anecdotally, we instead noticed a shift towards more use of “included national call minutes”. 76 Note: Not all of the additional MVNOs identified in 2015 were new. Some may have been missed in the 2014 collection period due to human error. 77 Keeping in mind that dollar inclusions can mean very different things between plans, depending on varying call rates and how call costs are calculated. 78 The trend by telecommunications companies to represent included call value in standard national minutes likely impacts the average dollar values. 79 Was not included in the 2014 data collection 80 At the time of writing, the acquisition of iiNet by TPG had the approval of shareholders and the ACCC, and was in its final stages, but was not yet approved. Therefore we examine iiNet MVNOs and exclude TPG’s offerings from the comparison. 81 TransACT ceased offering branded mobile plans between the 2014 and 2015 collection periods 82 Not included in 2014 data collection – likely had the same 4 base plans as the other iiNet brands 83 Not suitable for analysis due to incomplete data collection (limited availability of offer details) 84 The $4/MB excess data cost for the iPrimus GoLow plan was removed from analysis for this item due to it being a significant outlier. Average price per MB is $0.21 when the plan is included. 85 These percentage changes are interpreted with caution due to missing data and small sample sizes. 86 The meaning of “unlimited” provided by participants was having no limit on voice calling 87 http://forums.whirlpool.net.au/ 88 https://www.ozbargain.com.au/forum 89 Vodafone appears to be over-represented in the sample. Tests of potential response bias induced by Vodafone’s participation in the supplier survey suggest that the unbiased consumer sample proportion for Vodafone is between 16-24%, with Telstra between 28-30%, and Optus around 20%. 90 Whirlpool was an important source of participants for this survey, which may bias the level of positive responses for this item. 91 74% of respondents have switched providers at some time. Of these switchers, 25% switched once, 25% twice, 27% three times, and 23% four times or more. 92 Included call value is often not the same as real dollar value. The cost of the calls needs to be considered when comparing across plans and providers. 93 Operations Support Systems/Business Support Systems are computerised systems used by telecommunications companies to manage their networks and services provided. 94 Calculated values are shown for CAN as the CIS is non-compliant by showing cost as “No cost up to 300 Minutes” for non-unlimited plans 96 One of the few provider to charge for data consumption based on time ($0.01 per 5 seconds) 97 Quoted cost in CIS is $0.15 for a 2 minute call, but $0.20 per 1 minute. Based on pricing of other plans, the 1 minute excess fees rate is likely $0.075. 98 Lebara CIS don’t provide the comparison data or excess costs as required by the TCP Code. The figures in the tables are estimates based on what is given. 100 Once 30 minute inclusion limit is reached, plan automatically bumps up to “unlimited” $1.50 plan for the remainder of the day. 101 The $55 Live Starter CIS contains incorrect artwork from the Global version. 102 Calculated cost as CIS does not show the standard 2 minute call cost. The CIS also states 300 minutes of standard calls when the website advertises $300 of included calls. 103 Calculated cost as the Vaya CISs do not state 2 minute standard call prices. They also contain multiple contradictory excess data cost statements. 104 Question numbers are purely for question identification within survey system (Qualtrics) and used for logic and administration reasons, without being visible to the participant. Instead, a graphical progress bar provided an indication of progress. 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