Think and Grow Rich!

used railroads and streetcars as an example of the negative effects of poor service:
Nearly every railroad in America is in financial
difficulty. Who does not remember the day when if a citizen
inquired at the ticket office about the time of departure of a
train, he was abruptly referred to the bulletin board instead
of being politely given the information?
The streetcar companies have experienced a “change
of times also. There was a time not so very long ago when
street car conductors took pride in giving argument to
passengers. Many of the streetcar tracks have been removed
and passengers ride on a bus, whose driver is the last word
in politeness Allover the country, streetcar tracks are
rusting from abandonment or have been taken up. Wherever
street cars are still in operation, passengers may now ride
without argument, and one may even hail the car in the
middle of the block, and the motorman will OBLIGINGLY
pick him up.
HOW TIMES HAVE CHANGED That is just the point I
am trying to emphasize. TIMES HAVE CHANGED!
Moreover, the change is reflected not merely in railroad
offices and on streetcars, but in other walks of life as well.
The “public-be-damned” policy is now pass. It has been
supplanted by the “we-are-obligingly-at-your-service, sir”
policy.
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