W h y s o m e c o m p a n I e s m a k e t h e
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| 294 l n d ex Iverson, Ken, 34, 76, 139, 167, 177, 209 on hierarchical inequality, 136 description of, 27-28 on role of technology in success, 155-56 successor to, 21 3-14 see also Nucor J. C . Penney, 46,255 Jensen, Patty Griffin, 155 Johnson, Jim, 25, 152 Johnson Johnson, 6, 134, 188 Jones, Chris, 159-60 Jones, Scott, 159 Jorndt, Dan, 32, 145 Joss, Bob, 43 Judd, Stefanie, 189 227 Kelvie, Bill, 152 Kerkorian, Kirk, 30 Kesey, Ken, 41 Kimberly-Clark, 28, 32, 59-60, 62, 81, 86, 147, 160,209,255 in acquisitions analysis, 259 best in the world" understanding of, 102 CEO analysis of, 249 comparison candidates for, 231 economic denominator question and, 106 executive interviews at, 239 Forbes on success of, 169 good-to-great performance of, 7 industry performance and, 252 no miracle moment" in transition at, 170 in shift to paper-based products, Smiths tenure at, 17-21, 19, 59, 139-40; see also Smith, Darwin E. technology accelerator of, 150 Kleenex, 20, 102 Knight, Linda, 110 Kodak, 70,254 Kroger, 86, 1 52, 172, 176,209 in acquisitions analysis, 259 AP compared with, 141 best in the world" understanding of, 102 brutal facts confronted by, 81-82 CEO analysis of, 249 comparison candidates for, 231 economic denominator question and, 107 executive interviews at, 239 good-to-great performance at, 7 industry performance and, 252 no miracle moment" in transition at, 170 rise of, scanning technology used by, superstore concept and, technology accelerator of, 150 see also Everingham, Lyle Herring, Jim Lanier Business Products, 182 King Live, 29 Larsen, Brian, 159 layoffs of executives, 5 3-54 in good-to-great study, 246 leadership, 31,237 as "answer to everything" 21-22 celebrity, 39-40 charismatic, 72-73, 89, 216 in conducting autopsies without blame, 77-78, 88 Index dialogue, debate and, 75-77, 88 informal meetings and, 75 with questions, 74-75, 88 in stopping the flywheel, 181-82 see also executives Level 5 Leadership Level 5 Leadership, 17-40, 161, 184 alignment question and, 177-78 ambition for company and, 21, 25-27, 36, and assignment of credit and blame, 33-35, 39 board of directors and, 216 built-to-last ideas and, 198 clock building idea and, 198 core ideology and, 198 cultivation of, 35-38 culture of discipline and, 13, 130 as driven, 30, 39 duality of, 22-23, 36, 39 ego and, 12-1 36, 39 genius of AND idea and, 198 genius with a thousand helpers" compared with, 47 hierarchy of, 20 luck and, 33-34 modesty and, personal humility and, 12-1 3 preserve the progress idea and, 198 prevalence of, 37 resolve and, 30-33, 36 technology and, 13-14 at technology companies, 216 from within company, 3 Li, Eve, 30 Lincoln, Abraham, 70 Long-Range Profit Improvement Committee, 116 Lotus 1-2-3, 158 Luftig, Jeffrey T, 2 1 1-1 2 Ray, 130 McDonald's, 126 Douglas, 202 106 Company, 1 Majors, Lee, 83 managers, see executives Mans Search for Meaning (Frankl), 120 Marine Corps, 5 1 Beryl, 1 Marlboro, 59, 108 Marriott, 189 Marx, Karl, 91 Maserati, 132, 153 Masters Forum, 154-55 Maxwell, David, 152, 172 Mae tenure of, 82-83 Maxwell House, 108 Meehan, Bill, 1-3 Merck, George, 1 Merck, George, d, 194 Merck Company, 6, 3 134, 150,178,179 philosophy of, 194 Miller, 108 Miller, 43 Millhiser, Ross, 108-9 Mockler, Colman, 23, 28, 30, 31, 37, 38, 49, 57, 60, 216 in Forbes, 24-25 quality of life of, 61 see also Monopoly, 108 Montgomery Ward, 74 Moody's Company Reports, 57,243 Morgridge, John, 216 motivation, 11, 207 brutal facts and, 73-74, 75, 89 Motorola Company, 6, 134 296 Index NASDAQ, 4,173 Nassef, Dave, 5 1 236 new economy, 14-1 5 26, 131, 257 Frank, 43 New 236 Newsweek, 78 Newton, 158 New York Stock Exchange, 166 New York 236 Norton 189 Nuclear of 76 Nucor, 8, 27, 33-34, 78, 83, 86, 104, 167,172, 177,254 259 best the world" of, 102 CEO of, 249 class distinctions at, 138 of dialogue and debate at, for, 232 system of, 50-51 culture of at, 136-39 denominator and, 107 at, 239 good-to-great performance of, 7 performance and, 252 management at, 213-14 media, 167 no miracle moment" in transition at, 171 technology accelerator of, 15 1 technology used by, 105, 155-56, 163 Three of, 137 see also Iverson, Ken "number one, number two" concept, n Oliver, Barney, 192 Osborne (computer, 158 Packard, David, 1, 54, 191-94 Packard's Law, 54-55, 192 Palm Computing, 158 Paragon mail processor, 134 passion, in Hedgehog Concept, 108-10, 118 Pepsico, 6,227 Perelman, Ronald, Peterson, R. J, 182 Pfizer, 31, 150, 179, 256 Pharmacia, 3 1 Philip Morris, 8, 135, 255 in acquisitions analysis, 259 best in the world" understanding of, 102 CEO analysis of, 249 comparison candidates for, 232 decision-making at, 60 economic denominator question and, 107 executive interviews at, 239 good-to-great performance of, 7 industry performance and, 253 international markets decision of, 58-60,135 no miracle moment" in transition at, 171 passion for work at, 108-9 perception of tobacco industry and, 109,215 Seven-Up acquired by, 77, 135 technology accelerator of, 15 1 see also Joseph F, Pablo, 188 Pitney Bowes, 8, 86, 104, 160, 172 in acquisitions analysis, 259 Addressograph vs, 70-72, 71 |