When is it "VoIP"

1. 
   FMC – Introduction - 1 Hours
   
   1. 
      What is FMC?
      
      1. 
         Traditional View of FMC
         
      2. 
         Varaha View of FMC
         
   2. 
      Components of FMC
      
      1. 
         PBX, Wi-Fi, Cellular
         
      2. 
         Single mode vs Dual Mode
         
   3. 
      PBX Features (Mobile Desk) Features
      
      1. 
         Basic calls
         
      2. 
         VoIP Calling
         
      3. 
         Call waiting, 2 lines support
         
      4. 
         Call hold/unhold
         
      5. 
         Call transfer
         
      6. 
         Voicemail, MWI
         
   4. 
      Mobility features
      
      1. 
         Modes of Operation
         
         1. 
            Single Mode
            
         2. 
            Dual Mode
            
      2. 
         Single Mode Operation
         
         1. 
            Single number reach
            
         2. 
            Enterprise dialing
            
      3. 
         Dual Mode Operation
         
         1. 
            VoIP calling
            
         2. 
            Call move and hand offs
            
      4. 
         Comparison with other approaches
         
         1. 
            When is it “VoIP” ?
            
         2. 
            SNR vs Forwarding?
            

5. 
   Break – 10 Min
   

2. 
   Overview of Technologies 1 Hour
   

1. 
   Devices - Smartphones
   
   1. 
      Market direction
      
   2. 
      iPhone, iPod Touch, iPad
      
      1. 
         Platforms
         
      2. 
         Prospects/Limitations
         
   3. 
      Blackberry
      
      1. 
         Platforms
         
      2. 
         Prospects/Limitations
         
   4. 
      Android phones
      
      1. 
         Platforms
         
      2. 
         Prospects/Limitations
         
   5. 
      Symbian and WM
      
      1. 
         Platforms
         
      2. 
         Prospects/Limitations
         
2. 
   Networks
   
   1. 
      Cellular networks
      
      1. 
         Overview
         
      2. 
         CDMA
         
      3. 
         GSM
         
      4. 
         3G Data networks
         
   2. 
      Wi-Fi networks
      
      1. 
         Overview
         

Break - 10 Minutes

3. 
   uMobility – 1 Hour
   
   1. 
      Universal mobility – Vision to product
      
   2. 
      uMobility components
      
   3. 
      Deployment configurations
      
   4. 
      Single mode/dual mode
      
   5. 
      Upsell opportunities with uMobility
      
      1. 
         PBX components
         
      2. 
         Service Opportunities
         

Exam! - 15 Minutes

4. 
   Customer use cases - 1 Hour
   
   1. 
      Healthcare – Pyam
      
   2. 
      Retail - Large Home Improvement store
      

3. 
   Warehouse – Steel warehousing operation
   
4. 
   Manufacturing – Cable manufacturing plant
   
5. 
   Road Warrior – Telecommunication Company
   
6. 
   International traveler – Mobile Professional
   

5. 
   Customer Engagement – 0.5 hours
   
   1. 
      Prospects and Activities
      
   2. 
      Qualified customer activities
      
   3. 
      Trial tricks
      
   4. 
      Barriers elimination
      
   5. 
      Closing
      

Need for site survey

6. 
   uMobility tools at your fingertip 2 Hours
   
   1. 
      uMobility portal overview
      
      1. 
         Marketing and Sales portal
         
      2. 
         Operations portal
         
      3. 
         Boilerplate
         
   2. 
      ROI xls tool
      
   3. 
      Device support and staying current
      
   4. 
      Project plan
      
   5. 
      Pricing services
      

Bear Hour

1. 
   Operating System Linux – 1.5 Hours
   

1. 
   Brief overview
   
2. 
   Xterm windows, commands : ls, rpm, cd
   
3. 
   RedHat Linix versus CentOS
   
4. 
   Standard components
   
   1. 
      Database
      
   2. 
      Web server
      
   3. 
      Media Handler
      
5. 
   Services
   
   1. 
      Status and monitoring
      

2. 
   Protocols 2 Hours
   
   1. 
      Session Initiation Protocol (SIP)
      
   2. 
      Realtime Protocol (RTP)
      
   3. 
      Transport selection (UDP/TCP)
      
   4. 
      SIP Overview
      
      1. 
         Why SIP?
         
      2. 
         Text-based, background
         
      3. 
         Line/Trunk Side
         
   5. 
      Call Flows
      

1. 
   Message details
   
2. 
   Impact of wireless
   
   1. 
      Retransmissions and delay
      
   2. 
      Packet loss
      
3. 
   SIP tracing
   

3. 
   802.11/Wi-Fi/Cellular Networks 1.5 Hours
   
   1. 
      Nature of wireless
      
      1. 
         Weather, obstructions, frequency issues
         
   2. 
      Cellular standards (GSM/CDMA) and impact on devices
      
      1. 
         Cell size/power/etc.
         
   3. 
      802.11 (Howard 802.11 data)
      
      1. 
         a, b, g, n and impact on devices
         
      2. 
         802.11 QoS/best practices for VoIP over WLAN
         

4. 
   Systems Engineering 2 Hours
   
   1. 
      Connectivity
      
   2. 
      Deployment engineering
      
      1. 
         Proxy versus SIP server
         
      2. 
         Domains
         
      3. 
         SBC/FW/ALG
         
      4. 
         Address and port mapping
         
         1. 
            Port usage (Guide)
            
      5. 
         VPN Access
         

3. 
   Cellular standards (GSM/CDMA) and impact on devices
   
   1. 
      Cell size/power/etc.
      
   2. 
      Optimal Routing
      
4. 
   Site Survey
   
   1. 
      Overview of the site survey document
      
   2. 
      Check list
      

1. 
   PBX Readiness
   
   1. 
      User Provisioning in PBX
      
   2. 
      Connectivity, basic calling, features
      

2. 
   uMC server Verification
   
   1. 
      Logging in
      
   2. 
      Basic connectivity
      
   3. 
      Service status
      

3. 
   uMC Installation
   

1. 
   Overview
   
2. 
   Hardware
   
3. 
   Site survey to network diagram
   

4. 
   uMobility Configuration
   

1. 
   Configuration
   
2. 
   Configuration verification –
   

1. 
   What did I miss?
   
2. 
   What can go wrong?
   
3. 
   Verification scripts
   

3. 
   Making/receiving calls
   

5. 
   uMobility Server Operations and Administration
   
   1. 
      User provisioning
      
      1. 
         Starting check list
         
      2. 
         Bulk provisioning
         
   2. 
      Client Installation and Configuration
      
   3. 
      Over-the-air installation (OTA)
      
      1. 
         OTA debugging
         
   4. 
      uMobility System Administration
      
      1. 
         Events
         
      2. 
         Alarms
         
      3. 
         Logs
         
      4. 
         Debug logs
         
   5. 
      uMC System Data Back-up and Restore
      
   6. 
      uMC Client/Server Troubleshooting
      
   7. 
      Proxy and use of proxy
      
   8. 
      Diagnostics
      

Reserve Pool

1. 
   PBX Configuration
   
   1. 
      SIP hardware
      
   2. 
      SIP ports (licenses)
      
   3. 
      Reserve pool
      
   4. 
      Pilot number
      
      1. 
         Hunt group
         
      2. 
         Maximum lines
         
   5. 
      Verification
      
2. 
   Lab
   

1. 
   uMC installation
   
2. 
   License installation
   
3. 
   uMC provisioning
   
4. 
   Client Software upload
   
5. 
   User(s) provisioning
   
6. 
   OTA
   
7. 
   User testing