Writing for the Workplace: Business Communication for Professionals



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Writing for the workplace business communication for professionals ( PDFDrive )
email-phone-collocations
experience
category, also referred to as work experience, employment experience, or professional experience. This section lists, in reverse chronological order, jobs held, with the most current job at the beginning. It is not necessary to list every job ever held, just those that relate to the job sought.
Include the following for each job listed Name of employer Location Dates worked Job title (last held or most important)
After that, use bullets (either vertically on separate lines or between phrases within a line) to list relevant job duties, highlighting accomplishments rather than responsibilities. Begin each experience statement with an action verb (wrote, researched, created, implemented ) in present tense for the current job and past tense for past jobs. Do not use complete sentences instead, write in truncated, terse, and concise phrases that omit all articles (a, an, the). Quantify wherever possible, and weave keywords from the ad into your statements. Avoid personal pronouns (I, we) and vary verbs.
Notice how the first statement is vague and wordy.
I was responsible for answering the phones in a busy real estate office
and making sure the agents turned in various reports
Rewritten using the truncated resume style, the previous statement would read:
Answered 24 phone lines and assured timely return of 16 real estate
agents’ listings and contact reports
Use a category named skills and capabilities to catalog your specific strengths including languages spoken, written, and understood mathematics knowledge computer program use and expertise with social


102 WRITING FOR THE WORKPLACE
media, office equipment, or other technology. Also include hard-to- quantify qualities such as the ability to master skills quickly or verbal and written communication skills.
A section naming any Awards, Honors, and Activities that pertain to the job at hand or that shows you as a well-rounded individual can be another resume category. For example, if you have achieved a second degree black belt in Tae Kwon Do, you may want to list it as away to show you have mastered a strenuous mental and physical activity. List scholarships, memberships in professional organizations, or certificates you have been awarded.
What not to include in a resume is just as important as what to avoid.
Never include the following False information High school information Information listed elsewhere on the resume (don’t duplicate information References Religious affiliation Personal information such as age, race, or gender Photograph Salary history Social security number

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