Writing for the Workplace: Business Communication for Professionals
E-mail Etiquette and Best Practices
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| E-mail Etiquette and Best Practices A major complaint among people in the workforce is that email clogs their inboxes and drains their time. One study found that the average employee in a corporation will spend more than one-fourth of each day dedicated to sending and reading email and will receive more than 115 messages. 8 To help your emails gain your reader’s attention, be aware of these best practices, sometimes called netiquette, for email use (Table See Appendix B for an example of a routine news e-mail. Letters Letters are the preferred channel for documents that require a written record, especially when communicating with associations, the government, and customers. Print letters are also used in resignations and for recommendations. The benefit of a printed letter with a handwritten signature is that it conveys authority, formality, respect, and importance. Letters also standout among the sea of emails most people receive daily. When writing a letter whose purpose is to provide routine information or news or to request without using persuasion, use the direct approach outlined earlier. Whether you include a subject line or not, begin routine newsletters with a direct statement of the letter’s purpose, as is shown in the following: It is with great pleasure that I write this recommendation for Kirsten Chen, with whom I had the pleasure of working for three years. We would be delighted to give your seventh grade students a tour of our newspaper’s facilities on Thursday, July 17, as you requested. Letters contain the following mandatory elements. Letterhead All letters should be written on letterhead stationery that includes the full address and contact information of the organization or the individual. ROUTINE ANd POSITIVE mESSAGES Most organizations will have letterhead in both hard copy and electronic versions. date The date the letter is being written should use no abbreviations (i.e., January 16, 2015, not Jan. 16, 2015.) Ordinals are never used in the date (st, 2nd, rd, 24th, etc.). Download 3.09 Mb. Share with your friends:
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