Writing for the Workplace: Business Communication for Professionals
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- Text Messaging
- Types of Routine Messages
| Subject: . Be sure to use the tab to align the information following the guidewords, as is illustrated in the sample memo in Appendix B. Skip three lines and then begin the memo. Use graphical devices such as headings, bulleted or enumerated points, and white space to breakup text and to guide your reader. If a memo is longer than one page, number the pages. And of course, memos do not need to be signed, since the sender’s name appears in the guidewords. However, you may write in your initials next to your name in the From line. See Appendix B for an example of atypical memo. 42 WRITING FOR THE WORKPLACE Text Messaging The popularity of text messaging with smartphones has no doubt impacted every aspect of our lives, including the workplace. Today text messages have replaced some phone calls and emails for transmitting short messages in both large and small organizations. Like email, text messages should be used to transmit nonsensitive information. For example, it is perfectly acceptable to use a text message to notify a customer that an order has arrived. If you are texting for work-related reasons, always follow company policies. If none have been established, ask your supervisor about the types of situations in which texting would be acceptable. Note that while it is common for texting between friends to use shorthand, emoticons, abbreviations, and lack of attention to grammar, such practices have no place on the job. Doing so shows alack of professionalism that will not earn you respect. Keep in mind the following points when texting for work Never text sensitive or confidential material Keep text messages brief Use proper grammar and spelling Avoid texting while speaking to someone Identify yourself if texting someone you don’t know Types of Routine Messages Various situations that arise in work situations call for specific types of routine messages. The choice of how these messages is delivered— whether via email, letter, memo, or text—depends on the organization and situation. Consider the following explanations of the types of routine messages you may encounter in the workplace and details about how they are composed. Examples of these messages maybe found in Appendix B. Download 3.09 Mb. Share with your friends:
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