1introduction 4 2service delivery plan 4

Annex G12

1. 
   INTRODUCTION
   

The Private Party shall be entitled to revise this SDP from time to time and within its sole discretion, provided that such revision shall not in any way detract from the Private Party’s obligations to provide the Fire Detection and Protection System Maintenance and Fire Emergency Management Service in accordance with the provisions of clauses 2.3.12 and 2.4.7 of Schedule 6 Part 1 B (Facilities Management Specifications).

2. 
   SERVICE DELIVERY PLAN
   
   1. 
      Scope of Service
      
      1. 
         Fire Detection and Protection Maintenance
         
         1. 
            To provide Fire Detection and Protection System Maintenance as provided for in clause 2.4.7 of Schedule 6 Part 1 B ("Fire Detection and Protection System Maintenance").
            
         2. 
            The following building equipment is included in this service:
            

• 
  Fire Hose reels;
  
• 
  Fire Hydrants;
  
• 
  Fire Extinguishers;
  
• 
  Automatic fire sprinkler system;
  
• 
  Automatic gas fire suppression system;
  
• 
  Fire detection system;
  
• 
  Public address evacuation system;
  
• 
  Fire escape routes;
  
• 
  Fire escape doors;
  
• 
  Fire drills;
  
• 
  Evacuation plans; and
  
• 
  Site safety co-ordination and planning.
  

1. 
   Fire Emergency Management
   
   1. 
      To provide Fire Emergency Management Service in accordance with statutory and the Private Party's insurance requirements as contemplated in clause 2.3.12 of Schedule 6 Part 1 B ("Fire Emergency Management Service").
      
   2. 
      This Fire Emergency Management Service will be controlled by the on-site operations manager.
      
1. 
   Operational Elements
   
   1. 
      Human Resources
      
      1. 
         The Operations Subcontractor shall appoint suitably trained personnel and/or subcontractors in order to provide the Fire Detection and Protection System Maintenance and the Fire Emergency Management Service required herein.
         
   2. 
      Quality Control
      

1. 
   Planned inspections based on the requirements in Schedule 6 Part 1 B. Planned inspections are scheduled into the Facilities Management System so that the inspection and the results are recorded and actioned accordingly;
   
2. 
   Call centre concerns about the Services set out herein, are actioned and results recorded against the particular call; and
   
3. 
   Client satisfaction surveys.
   
1. 
   Training
   
   1. 
      All service providers will be required to attend a Site training program where they will be briefed on-site procedures and the House Rules. Each candidate will sign that they have received the training.
      
   2. 
      The service technician will be trained in the following disciplines:
      

• 
  Fire extinguishers, hose reels and hydrants SAQCC - certified technicians;
  
• 
  Automatic Fire Sprinkler Systems ASIB - Approved Company employing trained technicians;
  
• 
  Automatic gas fire suppression systems – Trained on specific installation;
  
• 
  Fire alarm systems – Trained on specific installations; and
  
• 
  PA Evacuation systems – Audio technician trained on specific installations.
  

1. 
   CoT employees will be identified by the CoT to receive training as fire wardens and first aiders. Training and retraining will be done on an annual basis to accommodate changes to staff. There should always be enough sufficiently trained CoT employees to handle emergencies. The requirements are indicated by the Occupational Health and Safety Act.
   
1. 
   Compliance to minimum standards
   
   1. 
      Occupational Health and Safety Act 85 of 1993;
      
   2. 
      SABS 0400 Application of the National Building Regulations;
      
   3. 
      SABS1475 Servicing of fire extinguishers;
      
   4. 
      SABS 0287 Automatic fire sprinkler systems;
      
   5. 
      Automatic Sprinkler Inspection Bureau (ASIB).
      
2. 
   Service Schedules
   

5. 
   Self Monitoring Plan
   

6. 
   Contingency Planning
   

1. 
   Fire extinguishers
   

2. 
   Fire hose reels and hydrants
   

• 
  Hydrant valve seals;
  
• 
  Hose reel nozzles; and
  
• 
  Hose reel valve seals.
  

3. 
   Fire sprinklers
   

4. 
   Fire sprinkler system maintenance
   

• 
  Notify the local fire departments that the system is off line;
  
• 
  Notify all staff working in the affected are to be extra careful;
  
• 
  Notify all fire wardens in the building of the shut down; and
  
• 
  CoT will be responsible for notifying the building insurers.
  

1. 
   : Typical service schedules