Air Travel Consumer Report

Table 4

BY INCIDENT DATE

U.S. AIRLINES* ALPHABETICAL	COMPS RECD IN AUG	INCI-DENTS IN AUG	PERCENT		INCI-DENTS IN JULY	PERCENT		INCI-DENTS IN ALL PRIOR MONTHS	PERCENT		UN-KNOWN INCI-DENT DATE	PERCENT
AIR WISCONSIN	6	1	16.7		3	50.0		2	33.3		0	0.0
AIRTRAN AIRWAYS	17	6	35.3		7	41.2		1	5.9		3	17.6
ALASKA AIRLINES	8	5	62.5		3	37.5		0	0.0		0	0.0
AMERICAN AIRLINES	112	29	25.9		35	31.2		22	19.6		26	23.2
AMERICAN EAGLE AIRLINES	20	6	30.0		8	40.0		5	25.0		1	5.0
ATLANTIC SOUTHEAST AIRLINES	8	3	37.5		3	37.5		1	12.5		1	12.5
COMAIR	10	2	20.0		4	40.0		3	30.0		1	10.0
CONTINENTAL AIRLINES	40	16	40.0		11	27.5		9	22.5		4	10.0
DELTA AIR LINES	86	30	34.9		17	19.8		24	27.9		15	17.4
EXECUTIVE AIRLINES	5	0	0.0		0	0.0		5	100.0		0	0.0
EXPRESSJET AIRLINES	9	3	33.3		4	44.4		1	11.1		1	11.1
FRONTIER AIRLINES	7	4	57.1		2	28.6		0	0.0		1	14.3
JETBLUE AIRWAYS	10	3	30.0		2	20.0		0	0.0		5	50.0
MESA AIRLINES	18	5	27.8		11	61.1		2	11.1		0	0.0
NORTHWEST AIRLINES	47	17	36.2		9	19.1		10	21.3		11	23.4
PINNACLE AIRLINES	8	5	62.5		0	0.0		1	12.5		2	25.0
PIEDMONT AIRLINES	5	0	0.0		1	20.0		1	20.0		3	60.0
SKYWEST AIRLINES	10	4	40.0		3	30.0		2	20.0		1	10.0
SOUTHWEST AIRLINES	13	5	38.5		2	15.4		4	30.8		2	15.4
UNITED AIRLINES	92	13	14.1		42	45.7		22	23.9		15	16.3
US AIRWAYS **	88	25	28.4		26	29.5		15	17.0		22	25.0
OTHER U.S. AIRLINES	36	13	36.1		13	36.1		5	13.9		5	13.9
TOTALS	655	195	29.8		206	31.5		135	20.6		119	18.2
PREVIOUS YEAR'S TOTALS	666	198	29.7		206	30.9		126	18.9		136	20.4

Table 5

BY COMPLAINT CATEGORY^**