Airport information technology & systems (IT&S) Best-Practice Guidelines for the Airport Industry Airport Consultants Council

1 INTRODUCTION
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1.1 Purpose
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1.2 Scope
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1.3 Background
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1.4 Contributing Professionals
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1.5 Proposing Revisions
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2 AIRPORT IT&S GOVERNANCE 5

2.1 Introduction
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2.2 What Is IT Governance?
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2.3 IT Governance Success Factors
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2.3.1 Effective Decision-Making and a Strong Focus on Process
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2.3.2 IT Project and Systems Portfolios That Align With Business Priorities
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2.3.3 An Efficient, Cost-Effective IT Department
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2.3.4 Strong Decision Making by High-Performing IT Employees
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2.3.5 Satisfied Customers
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2.3.6 Complete Audit Capabilities Supporting Each of These Points 8

2.4 Path to Effective IT Governance
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2.5 A Board-Level IT Oversight Committee Outline
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2.6 Configuration and Change Management (CCM)/IT Reports Problem System
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2.6.1 Configuration Identification 11

2.6.2 Configuration Control
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2.6.3 Configuration Status Accounting
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2.6.4 Configuration Audits
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2.6.5 Configuration Management Plan
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2.7 IT&S Problem Report System
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3 OVERVIEW OF AIRPORT IT&S COMPONENTS & FUNCTIONS
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3.1 Airport IT & Communications Systems
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3.1.1 Airport Communication Systems
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3.1.2 Premises Distribution (Wiring & Backbone) Systems
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3.1.3 Cable Management System
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3.1.4 Network Management Systems
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3.1.5 Gateways
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3.1.6 Interfaces to IT Help Desk
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3.1.7 Data Center
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3.1.8 Master Clock
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3.2 Airline & Airside Operations Systems
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3.2.1 Airport Operational Database
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3.2.2 Resource Management System (RMS)
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3.2.3 Electronic Visual Information Display Systems (EVIDS)
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3.2.4 Passenger Check-in and Boarding
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3.2.5 Baggage Handling Systems (BHS)
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3.2.6 Cargo Processing Systems 30

3.2.7 Passenger Loading Bridge Systems
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3.2.8 FAA Air Traffic Control & Navaid Systems
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3.2.9 Flight Tracking Systems
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3.2.10 Noise Monitoring Systems
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3.2.11 Meteorological Information
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3.2.12 Weather Tracking Systems
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3.2.13 Aircraft Refueling Systems
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3.2.14 Aircraft Servicing
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3.2.15 De-icing Systems
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3.2.16 Runway Lighting
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3.3 Airport Landside Operations Systems
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3.3.1 Parking Systems
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3.3.2 Automated Vehicle Identification (AVI)
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3.3.3 Taxi Dispatch System
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3.3.4 Surface Vehicle Monitoring System
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3.3.5 Fuel Management
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3.3.6 Lightning Detection System
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3.4 Airport Safety & Security Systems
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3.4.1 Command and Control Center (C&C) Systems
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3.4.2 Mobile Command Post Systems
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3.4.3 Computer Aided Dispatch (CAD)
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3.4.4 e911
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3.4.5 Closed Circuit Television (CCTV)
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3.4.6 Camera Systems
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3.4.7 In-Line Explosive Detection Systems (EDS)
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3.4.8 Screening Systems (Passenger Carry-on Baggage)
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3.4.9 Biometrics Systems
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3.4.10 Access Control Systems
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3.4.11 Badging Systems
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3.4.12 Perimeter Intrusion Detection Systems (PIDS)
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3.4.13 Fire Fighting & Alarm Systems
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3.4.14 Natural Disaster Operation
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3.4.15 Emergency Response System
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3.4.16 Customs/Immigration
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3.4.17 Passenger Screening Systems
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3.4.18 Baggage Screening Systems – EDS
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3.4.19 APIS—for Inbound, International Flights
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3.4.20 US Visit Systems
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3.4.21 Access Control Systems
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3.4.22 Perimeter Security
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3.4.23 Video Surveillance
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3.4.24 Voice Communications
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3.5 Airport Facilities & Maintenance Systems
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3.5.1 Building Management Systems
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3.5.2 Utilities Metering Systems
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3.5.3 Computerized Maintenance Management System (CMMS)
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3.5.4 Signage Management System
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3.5.5 People Mover Systems or Automated People Movers
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3.5.6 Material Management
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3.5.7 Energy Management
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3.5.8 Air Bridge Maintenance
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3.5.9 Vehicle Parking Access Maintenance
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3.5.10 Waste Management
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3.5.11 Airport Vehicle Maintenance
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3.6 Airport Development Systems
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3.6.1 Project Management System (PMS)
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3.6.2 Drawing Management System
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3.6.3 Environmental Management System
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3.6.4 Pavement Management System
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3.6.5 Airspace & NAVAID Obstruction Management System
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3.6.6 Computer Aided Design & Drafting (CADD)
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3.6.7 Geographic Information System (GIS)
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3.6.8 Three Dimensional Visualization System
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3.6.9 Circulation Flow Analysis & Simulation System
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3.6.10 Marketing
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3.6.11 Certification Laboratory for Applications and Hardware Under Consideration 48

3.7 Airport Administration Systems
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3.7.1 Financial Management System
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3.7.2 Procurement Management System
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3.7.3 Asset Inventory Management Systems 49

3.7.4 Human Resources Management System
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3.7.5 Space & Lease Management System
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3.7.6 Property Management System
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3.7.7 Time and Attendance
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3.7.8 Meeting Management (Events Scheduling)
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3.7.9 Library and Regulation Management
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3.7.10 Noise Monitoring Systems
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3.7.11 Airport Revenue Management
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3.7.12 E-Commerce Website for Airport and Tenants
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3.7.13 Tenant Relations – Business Services
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3.7.14 Database Management Systems
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3.7.15 CNN News TV Monitor
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4 PROCESS OF IMPLEMENTING AIRPORT IT&S
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4.1 Planning
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4.1.1 Identify Stakeholders
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4.1.2 Objectives
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4.1.3 Key elements
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4.1.4 Product Deliverables
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4.2 Design
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4.2.1 The End-to-End Process
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4.2.2 Benchmarking
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4.2.3 Setting the Baseline, Including Glossary & Terminology
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4.2.4 System Requirements/Design Specification Guidelines
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4.2.5 Objectives
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4.2.6 Key Elements
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4.3 Project Deliverables
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4.4 Construction
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4.4.1 Key Elements
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4.4.2 Project Deliverables
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4.5 Commissioning
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4.5.1 Key Elements
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4.6 Operations and Maintenance
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4.6.1 Objectives
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4.6.2 Key Elements
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4.6.3 Product Deliverables
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4.7 Configuration Change Management
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5 APPLICATION OF INDUSTRY STANDARDS
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5.1 CSI MasterFormat 2004
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5.2 Division 17/CLA
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5.3 International Air Transport Association (IATA)
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5.4 Capability Maturity Model Integration (CMMI)
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5.5 IT Infrastructure Library (ITIL)
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5.6 International Standards Organization (ISO)
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6 TRENDS AND ADVANCEMENTS IN AIRPORT TECHNOLOGY
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6.1 Common Use Passenger Processing Systems (CUPPS)
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6.2 Common Use Self Service (CUSS)
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6.3 Common Use Bag Drop
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6.3.1 Airport Passenger Processing, Common Baggage Drop-off
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6.3.2 Active/Inactive Baggage Tags
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6.4 Biometrics and Access Control
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6.5 Intelligent Signage and Multi-Use Flight Information Display Systems (MUFIDS)
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6.6 Campus & Wireless Networks
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6.7 Video & Voice Over IP (VoIP) and Over WiFi (VoFi)
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6.8 Radio Communications
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6.9 Radio Frequency Identification Tags (RFID)
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6.10 Baggage Handling Systems (BHS) & Explosives Detection Systems (EDS)
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6.11 Enterprise Airport Asset and Resource Management Systems
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6.12 Web Services
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6.13 Systems Integration, Interoperability, IPv6 & XML
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7 RELATIONSHIP OF IT&S TO CONSTRUCTION PROJECTS 89

7.1 Concept Phase
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7.2 Programming Phase
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7.3 Design Phase
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7.3.1 Obtaining the Client’s Needs in Detail
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7.3.2 Systems Design
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7.3.3 What Type of Design? 90

7.3.4 Integration
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7.4 Construction Documents
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7.5 Bidding & Implementation
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8 GLOSSARY OF AIRPORT IT&S TERMS AND ACRONYMS 92