Apple consumer experience

APPLE
CONSUMER EXPERIENCE
SERVICE

Apple Computer Company was founded on April 1, 1976, by college dropouts Steve Jobs and Steve Wozniak, who brought to the new company a vision of changing the way people viewed computers. Jobs and Wozniak wanted to make computers small enough for people to have them in their homes or offices.
INTRODUCTION

CONSUMER EXPERIENCE
SERVICE
Service and support from the people who know yourMac best. Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
Apple their support and services devided in 3 ways. Like :

1. One Stop For Support
:
Because Apple designs the computer, the operating system and many applications, Mac is a truly integrated system. And only
AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
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Priority access to Apple experts by chat or phone.
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Global repair coverage.
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Onsite service : Request that a technician come to your work location or have a courier pickup your Mac for service.

2. Hardware Coverage :
Apple Care+ for Mac provides global repair coverage, both parts and labour, from Apple-authorised technicians around the world. Coverage includes the following :
• Carry-in repair : Take your Mac to an Apple Authorised Service Provider Your Mac computer Battery Included accessories such as the power adapter Apple memory (RAM Apple USB SuperDrive
• Up to two incidents of accidental damage protection every 12 months, each subject to a

• service fee of ₹8900 for screen damage or external enclosure damage, or ₹25900 for other damage
3. Software Support :
Whether you’re sitting in the comfort of your home, at the office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including :
• Using macOS and iCloud
• Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and pro apps, such as Final Cut Pro, Logic Pro and more Connecting to printers and wireless networks

Conclusion :
A offer is a marketing term that refers to a unique opportunity for customers to save money or receive a special benefit, product, or service. Marketers and advertisers often use special offers to grab customers attention and increase the conversion rate.
Customer service experience is the sentiment associated with a company’s ability to provide positive experiences to their customers. A good business strategy capitalizes on this free publicity and ensures the sentiment is positive.